Manager, Key Accounts Customer Support
RS Utility Structures Inc, Houston, TX, United States
Manager, Key Accounts Customer Support
We're looking for a driven and detail-oriented Key Accounts Customer Support Lead to oversee critical customer processes and lead a high-performing support team. This role plays a key part in managing quotations, sales orders, and customer contracts while ensuring exceptional service for our most strategic accounts. Key Account Responsibilities Lead end-to-end Quotation and Sales Order (SO) processes for assigned key accounts Support the creation, review, and maintenance of customer contracts, agreements, and pricing Partner with the Outside Sales team to support customer needs and account growth Leadership & Team Management Lead, coach, and develop the Key Accounts Customer Support team Provide ongoing training, guidance, and performance feedback Foster a high-performance culture focused on accountability, growth, and customer excellence Operational Oversight Review and approve quotations, price lists, and sales orders for accuracy Oversee preparation and submission of customer bids and documentation packages Ensure all contractual requirements and customer expectations are consistently met Contracts & Pricing Management Track key contract milestones and initiate pricing and agreement reviews Maintain and oversee customer-specific price lists Coordinate cross-functionally to gather required documentation and ensure timely deliverables Quality & Performance Manage and resolve corrective actions and communicate findings when needed Monitor and report on Key Performance Indicators (KPIs) Conduct regular performance reviews and support team development initiatives Customer & Cross-Functional Collaboration Serve as a key point of contact to resolve customer inquiries and issues Build and maintain strong, long-term customer relationships Collaborate with internal teams to align priorities and drive results Data & Systems Management Ensure accuracy and integrity of all customer and transactional data Maintain records across systems such as ERP, CRM, and document management tools Support continuous improvement of systems, processes, and workflows What You Bring Bachelor's degree or 2-year diploma 5+ years of experience in customer support or account management Experience with ERP, CRM, or PDM systems Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint) Core Skills Leadership and team development Strong communication (written & verbal) Organization and ability to manage competing priorities Attention to detail and problem-solving mindset Ability to thrive in a fast-paced environment Working Environment Flexible work setup (remote and/or office) Fast-paced, collaborative environment Extended periods of computer-based work What We Offer Competitive salary + performance incentives Comprehensive medical, dental, and vision coverage Retirement savings plan with company contributions Employer-paid life and disability insurance Paid time off + Employee Assistance Program Career growth within a global organization Why Join Us? At RS, you'll play a critical role in supporting key customer relationships and driving operational excellence. You'll work alongside a strong, collaborative team while contributing to solutions that help build more reliable infrastructure for communities around the world.
We're looking for a driven and detail-oriented Key Accounts Customer Support Lead to oversee critical customer processes and lead a high-performing support team. This role plays a key part in managing quotations, sales orders, and customer contracts while ensuring exceptional service for our most strategic accounts. Key Account Responsibilities Lead end-to-end Quotation and Sales Order (SO) processes for assigned key accounts Support the creation, review, and maintenance of customer contracts, agreements, and pricing Partner with the Outside Sales team to support customer needs and account growth Leadership & Team Management Lead, coach, and develop the Key Accounts Customer Support team Provide ongoing training, guidance, and performance feedback Foster a high-performance culture focused on accountability, growth, and customer excellence Operational Oversight Review and approve quotations, price lists, and sales orders for accuracy Oversee preparation and submission of customer bids and documentation packages Ensure all contractual requirements and customer expectations are consistently met Contracts & Pricing Management Track key contract milestones and initiate pricing and agreement reviews Maintain and oversee customer-specific price lists Coordinate cross-functionally to gather required documentation and ensure timely deliverables Quality & Performance Manage and resolve corrective actions and communicate findings when needed Monitor and report on Key Performance Indicators (KPIs) Conduct regular performance reviews and support team development initiatives Customer & Cross-Functional Collaboration Serve as a key point of contact to resolve customer inquiries and issues Build and maintain strong, long-term customer relationships Collaborate with internal teams to align priorities and drive results Data & Systems Management Ensure accuracy and integrity of all customer and transactional data Maintain records across systems such as ERP, CRM, and document management tools Support continuous improvement of systems, processes, and workflows What You Bring Bachelor's degree or 2-year diploma 5+ years of experience in customer support or account management Experience with ERP, CRM, or PDM systems Strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint) Core Skills Leadership and team development Strong communication (written & verbal) Organization and ability to manage competing priorities Attention to detail and problem-solving mindset Ability to thrive in a fast-paced environment Working Environment Flexible work setup (remote and/or office) Fast-paced, collaborative environment Extended periods of computer-based work What We Offer Competitive salary + performance incentives Comprehensive medical, dental, and vision coverage Retirement savings plan with company contributions Employer-paid life and disability insurance Paid time off + Employee Assistance Program Career growth within a global organization Why Join Us? At RS, you'll play a critical role in supporting key customer relationships and driving operational excellence. You'll work alongside a strong, collaborative team while contributing to solutions that help build more reliable infrastructure for communities around the world.