Customer Service Representative

Customer Service Professional Our client, a healthcare company, is hiring 2-3 customer service professionals to join their team! If you have 2+ years of experience and enjoy creating and building relationships, apply today! Key Responsibilities: Coordinate and accept all patient orders, ensuring financial and therapy qualifications Provide exceptional customer service with professional phone etiquette Review and qualify orders according to Medicare, Medi-Cal, and contracted payer guidelines Collaborate with clinical staff for complex patient orders Work with Distribution Manager to ensure timely deliveries and address service failures Support departments with strong communication skills and accurate documentation Monitor daily and weekly intake reports, open order reports, and participate in Performance Improvement activities Respond to customer complaints and track for quality improvement Support organizational goals, policies, and shipping processes for medical supplies Requirements: Required Skills and Competencies: Attention to detail, strong analytical and problem-solving ability Effective teamwork, oral and written communication skills Experience with inbound/outbound call management (call center preferred) Ability to maintain confidentiality and adaptability to changing environments Knowledge of Medicare, Medi-Cal, and private insurance highly desired; bilingual a plus