Asian Relationship Marketing Executive
Mohegan, Uncasville, CT, United States
Mohegan Sun Position
This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers. Primary duties and responsibilities include but are not limited to: Attracting business from existing customers to increase trip frequency and invites patrons to events Identifying and greeting guests in pit and slot areas providing complimentaries and other services, as required Promoting Asian and casino events Handling internal and external calls, customer reservations, customer complaints, etc. Obtaining information on new guests, issuing Momentum cards and explaining the benefits of membership Remaining visible on the casino floor Offering and issuing comps and event tickets to qualified customers Maintaining and respecting the confidentiality of marketing programs, guest information and databases Secondary duties and responsibilities: Performing telemarketing duties using the Telemarketing software Assisting with internal department translations, as needed Minimum education and qualifications: High school diploma or equivalent Two years of experience in the service industry involving extensive contact with customers or the general public Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture Competencies: Excellent written and verbal communications skills Ability to multi-task and adhere to deadlines Ability to make sound judgment calls relating to comps Ability to remain in control in stressful or high pressure situations Excellent negotiation and reasoning skills Ability to interact with large and small groups in a highly professional manner Adaptable and open to new ideas and changes Demonstrates consistent politeness and a positive attitude toward guests Training requirements: Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems Knowledge of department policies and procedures Physical demands and work environment: Must be able to work in a casino environment with smoke, loud noises and low lighting Carries a communication device and responds to off-hours communications in order to provide 24/7 service Must be able to work various shifts and flexible hours and holidays This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
This position is responsible for increasing and maintaining player frequency and the development of new Asian casino customers. Primary duties and responsibilities include but are not limited to: Attracting business from existing customers to increase trip frequency and invites patrons to events Identifying and greeting guests in pit and slot areas providing complimentaries and other services, as required Promoting Asian and casino events Handling internal and external calls, customer reservations, customer complaints, etc. Obtaining information on new guests, issuing Momentum cards and explaining the benefits of membership Remaining visible on the casino floor Offering and issuing comps and event tickets to qualified customers Maintaining and respecting the confidentiality of marketing programs, guest information and databases Secondary duties and responsibilities: Performing telemarketing duties using the Telemarketing software Assisting with internal department translations, as needed Minimum education and qualifications: High school diploma or equivalent Two years of experience in the service industry involving extensive contact with customers or the general public Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture Competencies: Excellent written and verbal communications skills Ability to multi-task and adhere to deadlines Ability to make sound judgment calls relating to comps Ability to remain in control in stressful or high pressure situations Excellent negotiation and reasoning skills Ability to interact with large and small groups in a highly professional manner Adaptable and open to new ideas and changes Demonstrates consistent politeness and a positive attitude toward guests Training requirements: Knowledge of the VIP Lounge software, ACSC, SharePoint, FPR, LMS, Rainmaker, Salesforce and group messaging systems Knowledge of department policies and procedures Physical demands and work environment: Must be able to work in a casino environment with smoke, loud noises and low lighting Carries a communication device and responds to off-hours communications in order to provide 24/7 service Must be able to work various shifts and flexible hours and holidays This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.