Bilingual Solutions Center Representative
Tailored Management, Scottsdale, AZ, United States
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Bilingual Solutions Center Representative - Private Retirement
Location:
Hybrid; 18700 North Hayden Road, Scottsdale, AZ Pay Rate:
$19.51/hour, paid weekly Schedule: Training:
10am - 7pm EST, Monday - Friday Post-training : Shifts range between 8am-11pm EST Monday - Friday, 9am - 6pm EST Saturdays (once every 2 months) Target Start Date: 06/01/2026,
pending completion of new hire onboarding **Candidates must be fluent in Spanish and English**
Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities: Handle inbound calls from members, partners and financial professionals Interpret policy changes and provide expert guidance Maintain records and use insights to enhance customer relationships Ensure compliance with industry regulations and company policies Educate customers on financial implications, penalties, and plan benefits Strive for first-call resolution and collaborate with internal teams on escalated cases when needed Participate in career development and goal-setting sessions Qualifications
Education:
High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred Experience:
1+ year in customer service or sales Skills:
Must be fluent in both Spanish and English Knowledge of various insurance products and the sales process Solid understanding of legal implications of certain product features in different states Strong communication and problem-solving abilities Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
#TMCS
Bilingual Solutions Center Representative - Private Retirement
Location:
Hybrid; 18700 North Hayden Road, Scottsdale, AZ Pay Rate:
$19.51/hour, paid weekly Schedule: Training:
10am - 7pm EST, Monday - Friday Post-training : Shifts range between 8am-11pm EST Monday - Friday, 9am - 6pm EST Saturdays (once every 2 months) Target Start Date: 06/01/2026,
pending completion of new hire onboarding **Candidates must be fluent in Spanish and English**
Position Summary: As a Solutions Center Representative, you'll deliver exceptional service to members, partners, and financial professionals. You'll understand high-level product/plan requirements in order to best handle inquiries, resolve account concerns, and educate customers on plan benefits, all while building strong relationships.
Key Responsibilities: Handle inbound calls from members, partners and financial professionals Interpret policy changes and provide expert guidance Maintain records and use insights to enhance customer relationships Ensure compliance with industry regulations and company policies Educate customers on financial implications, penalties, and plan benefits Strive for first-call resolution and collaborate with internal teams on escalated cases when needed Participate in career development and goal-setting sessions Qualifications
Education:
High school diploma or equivalent is required; Recent degree in finance, business, insurance, economics, or communications preferred Experience:
1+ year in customer service or sales Skills:
Must be fluent in both Spanish and English Knowledge of various insurance products and the sales process Solid understanding of legal implications of certain product features in different states Strong communication and problem-solving abilities Computer proficiency
Upon acceptance of offer, candidates will be required to submit to a 10-year criminal background check, urinalysis drug screen, and soft credit screen.
#TMCS