Remote Call Center Rep - Starting Tuesday, May 26, 2026
Account Control Technology, San Angelo, TX, United States
Remote Call Center Rep - Starting Tuesday, May 26, 2026
US-NC-Charlotte
Job ID: 2026-2818
Type: Full-Time
# of Openings: 30
Category: Customer Service/Support
Charlotte, NC
Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Work Location:
This is a remote/work from home position.
Compensation : $15.00/hour
Paid Training Start Date : Tuesday, May 26, 2026
Training Hours : Monday thru Friday: 8am - 5pm EST (27 training days)
Hours of Operation
(following training): 7am - 7pm EST
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why consider TSI-CXBPO?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
Assist customers with inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhere to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Consistently discuss additional product and service offerings with customers on qualified calls
Utilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas:
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Qualifications Ideal Candidate Qualifications:
Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
Effective call handling skills and high levels of professionalism are required.
A strong focus on exemplary shift attendance is required.
One to two years’ experience working in a call center environment is preferred.
The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Note: Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
#J-18808-Ljbffr
Job ID: 2026-2818
Type: Full-Time
# of Openings: 30
Category: Customer Service/Support
Charlotte, NC
Overview After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Work Location:
This is a remote/work from home position.
Compensation : $15.00/hour
Paid Training Start Date : Tuesday, May 26, 2026
Training Hours : Monday thru Friday: 8am - 5pm EST (27 training days)
Hours of Operation
(following training): 7am - 7pm EST
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.
Why consider TSI-CXBPO?
Work from home
Paid training
Team-oriented work environment
Growth opportunity
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities In This Role, You Will:
Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in-home electrical wiring options.
Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
Assist customers with inquiries/concerns
Ensure all account information is accurately documented and inputted into client system
Provide detailed explanations of account status and inquiries to customers
Adhere to State and Federal regulations pertaining to your job duties
Assist customers with delinquent accounts according to various state guidelines
Consistently discuss additional product and service offerings with customers on qualified calls
Utilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas:
Maintain an average Inbound Handle Time
Achieve Quality Assurance goals
Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Qualifications Ideal Candidate Qualifications:
Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties.
Effective call handling skills and high levels of professionalism are required.
A strong focus on exemplary shift attendance is required.
One to two years’ experience working in a call center environment is preferred.
The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications.
A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 25 mbps download, 20 mbps upload
Note: Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches).
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.
TSISP
Equal employment opportunity, including veterans and individuals with disabilities.
#J-18808-Ljbffr