SERVICE WRITER ADMIN - Material Handling (44053)
ARNOLD MACHINERY COMPANY, Grand Junction, CO, United States
Service Writer Admin - Material Handling
MH Grand Junction - GRAND JCT, CO 81501 Service Dispatch & Administrative Support
$2,000 Sign-On Bonus Position Overview
At Arnold Machinery, we believe that exceptional customer satisfaction starts with exceptional people. Our team is the driving force behind our reputation as one of the most trusted machinery support providers in the Western United States. As a Service Dispatch & Administrative Support Specialist, you'll be an essential part of our customer service operationscoordinating communication, managing work orders, and ensuring that every customer experience reflects the quality and reliability Arnold is known for. Key Responsibilities
Serve as a liaison between customers and the dealership Ensure top-tier customer satisfaction by supporting service and parts sales Create, monitor, and close out service work orders accurately and efficiently Greet walk-in customers and handle inbound service calls Maintain clear communication between customers and the Service Department on job status Notify customers or Service Managers of any changes in completion dates, costs, or job scope Generate estimates, approvals, and quotes with accurate labor and time projections Verify warranty eligibility and communicate warranty status to customers Review daily work schedules with the Service Manager to track WIP priorities and deadlines Support field job coordination, ensuring accurate updates on mechanic travel and job progress Help ensure repairs stay within quoted or estimated labor hours Follow company procedures for authorization and job completion documentation Physical Demands & Working Conditions
Ability to sit for extended periods Regular phone and in-person communication Frequent computer and paperwork tasks Occasional bending and filing duties Qualifications
High School Diploma or equivalent Relevant experience may substitute for education requirements Benefits & Perks
Paid Vacation, Sick Leave, and Holidays 100% Company-Paid Medical Premiums (for associates and family) Dental & Vision Coverage 401(k) / Roth with Company Match Quarterly & Annual Bonus Programs Company Stock Ownership after 5 years of service Opportunities for training and advancement Why Join Arnold Machinery?
Arnold Machinery isn't just a company
it's a community. We value integrity, teamwork, and long-term growth. If you're looking for a company that invests in its people, rewards performance, and supports your professional development, we'd love to hear from you. Arnold Machinery is an Equal Opportunity Employer. This job description is not intended to be all-inclusive. Additional duties may be assigned as needed to support organizational goals.
MH Grand Junction - GRAND JCT, CO 81501 Service Dispatch & Administrative Support
$2,000 Sign-On Bonus Position Overview
At Arnold Machinery, we believe that exceptional customer satisfaction starts with exceptional people. Our team is the driving force behind our reputation as one of the most trusted machinery support providers in the Western United States. As a Service Dispatch & Administrative Support Specialist, you'll be an essential part of our customer service operationscoordinating communication, managing work orders, and ensuring that every customer experience reflects the quality and reliability Arnold is known for. Key Responsibilities
Serve as a liaison between customers and the dealership Ensure top-tier customer satisfaction by supporting service and parts sales Create, monitor, and close out service work orders accurately and efficiently Greet walk-in customers and handle inbound service calls Maintain clear communication between customers and the Service Department on job status Notify customers or Service Managers of any changes in completion dates, costs, or job scope Generate estimates, approvals, and quotes with accurate labor and time projections Verify warranty eligibility and communicate warranty status to customers Review daily work schedules with the Service Manager to track WIP priorities and deadlines Support field job coordination, ensuring accurate updates on mechanic travel and job progress Help ensure repairs stay within quoted or estimated labor hours Follow company procedures for authorization and job completion documentation Physical Demands & Working Conditions
Ability to sit for extended periods Regular phone and in-person communication Frequent computer and paperwork tasks Occasional bending and filing duties Qualifications
High School Diploma or equivalent Relevant experience may substitute for education requirements Benefits & Perks
Paid Vacation, Sick Leave, and Holidays 100% Company-Paid Medical Premiums (for associates and family) Dental & Vision Coverage 401(k) / Roth with Company Match Quarterly & Annual Bonus Programs Company Stock Ownership after 5 years of service Opportunities for training and advancement Why Join Arnold Machinery?
Arnold Machinery isn't just a company
it's a community. We value integrity, teamwork, and long-term growth. If you're looking for a company that invests in its people, rewards performance, and supports your professional development, we'd love to hear from you. Arnold Machinery is an Equal Opportunity Employer. This job description is not intended to be all-inclusive. Additional duties may be assigned as needed to support organizational goals.