Customer Service Representative - 2422
DXP Enterprises, Pasadena, TX, United States
Customer Service Representative
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products. Responsibilities of the Customer Service Representative include, but are not limited to: Responding to customer inquiries regarding company products and services Processing customer orders Checking availability of stock and shipping dates Quoting prices, filling orders to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products Providing support outside of standard business hours as needed, including responding to urgent customer inquiries or order issues Participating in periodic on-call rotation or after-hours support, as business needs require Engaging in occasional out-of-office activities such as customer visits, training sessions, team meetings, or company events Qualifications of the Customer Service Representative include, but are not limited to: 1 year of distribution knowledge preferred Excellent communication skills Must be able to type 50+ words per minute Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior customer service experience Data entry skills, organization, multi-tasking and customer focus is required Regular in-person attendance required
Flexibility to support after-hours or on-call responsibilities as needed Additional Information: Physical Demand: N/A Working Conditions: Office Environment (with occasional off-site activities such as customer visits or training) Training/Certifications: N/A Shift Time/Overtime: Normal in-person business hours MondayFriday 8:00am5:00pm, with occasional after-hours or on-call support as required Travel: Minimal; may include local travel for customer visits, trainings, or company events Education: Bachelor's degree preferred
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products. Responsibilities of the Customer Service Representative include, but are not limited to: Responding to customer inquiries regarding company products and services Processing customer orders Checking availability of stock and shipping dates Quoting prices, filling orders to customer specifications and processing sales data via computer Assisting the outside sales team by preparing price quotes and sourcing products Providing support outside of standard business hours as needed, including responding to urgent customer inquiries or order issues Participating in periodic on-call rotation or after-hours support, as business needs require Engaging in occasional out-of-office activities such as customer visits, training sessions, team meetings, or company events Qualifications of the Customer Service Representative include, but are not limited to: 1 year of distribution knowledge preferred Excellent communication skills Must be able to type 50+ words per minute Should be enthusiastic and able to work independently Must have experience performing a majority of the functions Prior customer service experience Data entry skills, organization, multi-tasking and customer focus is required Regular in-person attendance required
Flexibility to support after-hours or on-call responsibilities as needed Additional Information: Physical Demand: N/A Working Conditions: Office Environment (with occasional off-site activities such as customer visits or training) Training/Certifications: N/A Shift Time/Overtime: Normal in-person business hours MondayFriday 8:00am5:00pm, with occasional after-hours or on-call support as required Travel: Minimal; may include local travel for customer visits, trainings, or company events Education: Bachelor's degree preferred