Policy Processor - New Business
Oak St. Health, Franklin, TN, United States
Policy Processor
We're building a world of health around every individual
shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger
helping to simplify health care one person, one family and one community at a time. Position Summary
The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time. Job Description
Review new insurance applications for accuracy and completeness. Process and issue policies according to established guidelines. Identify and document errors or missing information. Work with underwriting, fulfillment, and data entry teams to resolve issues. Escalate customer concerns/issues to leadership for resolution when appropriate. Meet daily quality and turnaround time expectations. Required Qualifications
1+ years experience in administrative processing, data entry, or production based work environment 6+ months experience reviewing applications and documenting errors, or performing general Quality Audits Strong attention to detail and organizational skills Ability to work independently and manage time effectively Comfortable navigating multiple systems to complete daily tasks Strong written and verbal communication skills Preferred Qualifications
Prior experience in insurance operations, data entry, or administrative support Familiarity with Final Expense, Ancillary, Medicare Supplement products Experience working in a production or metrics-based environment Education
High school diploma or GED Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: $17.00 - $28.46 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. We anticipate the application window for this opening will close on: 05/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We're building a world of health around every individual
shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger
helping to simplify health care one person, one family and one community at a time. Position Summary
The Policy Processor is responsible for accurately reviewing and issuing new insurance applications within the New Business department. This role supports the timely and accurate processing of Final Expense, Ancillary, and/or Medicare Supplement policies by following established procedures and collaborating with team members across underwriting, fulfillment, and data entry. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced environment with a strong focus on quality and turnaround time. Job Description
Review new insurance applications for accuracy and completeness. Process and issue policies according to established guidelines. Identify and document errors or missing information. Work with underwriting, fulfillment, and data entry teams to resolve issues. Escalate customer concerns/issues to leadership for resolution when appropriate. Meet daily quality and turnaround time expectations. Required Qualifications
1+ years experience in administrative processing, data entry, or production based work environment 6+ months experience reviewing applications and documenting errors, or performing general Quality Audits Strong attention to detail and organizational skills Ability to work independently and manage time effectively Comfortable navigating multiple systems to complete daily tasks Strong written and verbal communication skills Preferred Qualifications
Prior experience in insurance operations, data entry, or administrative support Familiarity with Final Expense, Ancillary, Medicare Supplement products Experience working in a production or metrics-based environment Education
High school diploma or GED Anticipated Weekly Hours: 40 Time Type: Full time Pay Range: $17.00 - $28.46 Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits
investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. We anticipate the application window for this opening will close on: 05/01/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.