Customer Service Representative
ASCENDING, Richmond, VA, United States
Customer Service Rep. - Loss and Mitigation
We are seeking a dedicated Loss Mitigation Contractor to join our team onsite in Richmond, VA, for a one-year contract. The ideal candidate will bring prior experience in collections or customer service, with a strong working knowledge of the ICE/Black Knight Servicing System and Microsoft Excel. This role requires exceptional attention to detail and outstanding communication skills. Key Responsibilities
Monitor Trial Payment Plans to ensure compliance and timely payment processing Review and accurately document mortgage loan files Conduct follow-up outbound calls to collect trial payments and obtain necessary verbal or written attestations Process trial payments promptly and accurately Identify and resolve Trial Payment Plan suspense items Prepare and send fallout letters to affected borrowers Required Skills & Experience
1-3 years of experience in Collections or Customer Service Hands-on experience with ICE/Black Knight Servicing System Proficiency in Microsoft Excel Strong communication abilities, both verbal and written Superior attention to detail and organizational skills Shift Schedule: 1st16th: 9:30 a.m.
6:00 p.m. 17th31st: 10:30 a.m.
7:00 p.m. Last two Wednesdays of the month: 3:00 p.m.
7:00 p.m. Last two Saturdays of the month: 9:00 a.m.
1:00 p.m.
We are seeking a dedicated Loss Mitigation Contractor to join our team onsite in Richmond, VA, for a one-year contract. The ideal candidate will bring prior experience in collections or customer service, with a strong working knowledge of the ICE/Black Knight Servicing System and Microsoft Excel. This role requires exceptional attention to detail and outstanding communication skills. Key Responsibilities
Monitor Trial Payment Plans to ensure compliance and timely payment processing Review and accurately document mortgage loan files Conduct follow-up outbound calls to collect trial payments and obtain necessary verbal or written attestations Process trial payments promptly and accurately Identify and resolve Trial Payment Plan suspense items Prepare and send fallout letters to affected borrowers Required Skills & Experience
1-3 years of experience in Collections or Customer Service Hands-on experience with ICE/Black Knight Servicing System Proficiency in Microsoft Excel Strong communication abilities, both verbal and written Superior attention to detail and organizational skills Shift Schedule: 1st16th: 9:30 a.m.
6:00 p.m. 17th31st: 10:30 a.m.
7:00 p.m. Last two Wednesdays of the month: 3:00 p.m.
7:00 p.m. Last two Saturdays of the month: 9:00 a.m.
1:00 p.m.