Auto Loan Customer Service Representative
LHH, Albuquerque, NM, United States
Auto Loan Customer Service Representative
LHH Recruiting is assisting our client in Albuquerque, NM in hiring an Auto Loan Customer Service Representative on contract basis. The Auto Loan Customer Service Representative plays a critical role in supporting auto loan funding and dealer relationships by handling inbound and outbound calls, verifying loan documentation, and identifying potential risk or fraud concerns. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively across departments to ensure timely and accurate loan processing. Key Responsibilities
Handle inbound and outbound phone calls professionally, following established call scripts and procedures within internal systems. Review and verify auto loan application details, including proof of income, address verification, and red flags such as potential straw purchases, to ensure loan legitimacy. Identify and escalate potential fraud risks or suspicious findings to the Credit Officer, Director, and Vice President via detailed email communication. Maintain and update tracking spreadsheets related to daily workflow, loan status, and follow-up activities. Manage inbound and outbound commodity calls and support the dealer funding hotline. Conduct follow-up calls with dealerships regarding missing titles and incomplete documentation. Partner collaboratively with dealership contacts to resolve outstanding funding and documentation issues. Perform timely and accurate audits of auto loan files to support funding operations and compliance requirements. Ensure high-quality customer service while meeting productivity and accuracy standards. Qualifications
High school diploma or equivalent required; college coursework preferred. Previous experience in auto loan servicing, consumer lending, banking, or financial services strongly preferred. Experience reviewing loan documentation or working in funding, underwriting support, or fraud prevention is a plus. Strong attention to detail with the ability to identify inconsistencies or potential risks. Proficiency with Microsoft Excel and experience maintaining tracking spreadsheets. Excellent verbal and written communication skills. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Professional phone presence and comfort handling high call volumes.
LHH Recruiting is assisting our client in Albuquerque, NM in hiring an Auto Loan Customer Service Representative on contract basis. The Auto Loan Customer Service Representative plays a critical role in supporting auto loan funding and dealer relationships by handling inbound and outbound calls, verifying loan documentation, and identifying potential risk or fraud concerns. This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively across departments to ensure timely and accurate loan processing. Key Responsibilities
Handle inbound and outbound phone calls professionally, following established call scripts and procedures within internal systems. Review and verify auto loan application details, including proof of income, address verification, and red flags such as potential straw purchases, to ensure loan legitimacy. Identify and escalate potential fraud risks or suspicious findings to the Credit Officer, Director, and Vice President via detailed email communication. Maintain and update tracking spreadsheets related to daily workflow, loan status, and follow-up activities. Manage inbound and outbound commodity calls and support the dealer funding hotline. Conduct follow-up calls with dealerships regarding missing titles and incomplete documentation. Partner collaboratively with dealership contacts to resolve outstanding funding and documentation issues. Perform timely and accurate audits of auto loan files to support funding operations and compliance requirements. Ensure high-quality customer service while meeting productivity and accuracy standards. Qualifications
High school diploma or equivalent required; college coursework preferred. Previous experience in auto loan servicing, consumer lending, banking, or financial services strongly preferred. Experience reviewing loan documentation or working in funding, underwriting support, or fraud prevention is a plus. Strong attention to detail with the ability to identify inconsistencies or potential risks. Proficiency with Microsoft Excel and experience maintaining tracking spreadsheets. Excellent verbal and written communication skills. Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment. Professional phone presence and comfort handling high call volumes.