Customer Service Representative
LHH, Arizona City, AZ, United States
Customer Service Representative
LHH Recruitment Solutions is partnering with a growing corporate company in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience. The ideal candidate will have 2+ years of recent call center experience. As a Customer Service Representative, you will be the first point of contact customers both inbound and outbound. Job Duties:
Answer inbound calls, make outbound calls, and emails with customers. Assist customers through the order processing and product details. Document all interactions in the CRM system with accurate data entry and attention to detail. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Assist with outbound calls for follow-ups. Customer account management and verification of information. Process payments accordingly and provide receipt via email to the customer Assist with any troubleshooting tier one support for the customer. Support special projects as needed. Requirements:
High school diploma or equivalent is required. 2+ years of customer service experience or call center experience Strong communication and problem-solving skills. Proficiency in Microsoft Office and CRM systems.
LHH Recruitment Solutions is partnering with a growing corporate company in Mesa, AZ that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $20.00-$22.00 per hour depending on experience. The ideal candidate will have 2+ years of recent call center experience. As a Customer Service Representative, you will be the first point of contact customers both inbound and outbound. Job Duties:
Answer inbound calls, make outbound calls, and emails with customers. Assist customers through the order processing and product details. Document all interactions in the CRM system with accurate data entry and attention to detail. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Assist with outbound calls for follow-ups. Customer account management and verification of information. Process payments accordingly and provide receipt via email to the customer Assist with any troubleshooting tier one support for the customer. Support special projects as needed. Requirements:
High school diploma or equivalent is required. 2+ years of customer service experience or call center experience Strong communication and problem-solving skills. Proficiency in Microsoft Office and CRM systems.