Customer Service Representative (NM)
LHH, Albuquerque, NM, United States
Customer Service Representative (NM)
LHH Recruitment Solutions is partnering with a growing company in Albuquerque, NM that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$23.00 per hour depending on experience. As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers. Key Responsibilities
Answer inbound calls, make outbound calls, and email correspondences with customers. Guide customers through the order processing and product details. Document all interactions in the CRM system with accuracy and attention to detail. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Assist with outbound calls for follow-ups. Account management, verification of information. Process payment accordingly and provide itinerated receipt via email. Support special projects and seasonal call volume surges as needed. Required Qualifications
High school diploma or equivalent 2 years of customer service experience or call center Strong communication and problem-solving skills. Proficiency in Microsoft Office and CRM systems. Bilingual in Spanish is a plus but not required. If you meet the minimum requirements apply now!
LHH Recruitment Solutions is partnering with a growing company in Albuquerque, NM that is looking for a full-time Customer Service Representative to join the team. This is an onsite position Monday through Friday. Pay range is $18.00-$23.00 per hour depending on experience. As a Customer Service Representative, you will be the first point of contact customers. Verify customer demographics, provide accurate information regarding product details, verify payment information, provide receipt transaction emails to customers. Key Responsibilities
Answer inbound calls, make outbound calls, and email correspondences with customers. Guide customers through the order processing and product details. Document all interactions in the CRM system with accuracy and attention to detail. Escalate complex issues to appropriate departments while maintaining ownership of the customer experience. Assist with outbound calls for follow-ups. Account management, verification of information. Process payment accordingly and provide itinerated receipt via email. Support special projects and seasonal call volume surges as needed. Required Qualifications
High school diploma or equivalent 2 years of customer service experience or call center Strong communication and problem-solving skills. Proficiency in Microsoft Office and CRM systems. Bilingual in Spanish is a plus but not required. If you meet the minimum requirements apply now!