Night Auditor/Front Desk Agent
OCI Hospitality, Superior, WI, United States
Property Location: Barkers Island Inn Resort & Conference Superior Wisconsin
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Essential Duties and Responsibilities
Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
Registers and processes guests upon arrival and departure
Demonstrates telephone courtesy and professionalism
Attentively listens to guests and anticipates any additional needs or concerns
Maintains clean and professional appearance of public areas and hotel office
Uses appropriate selling techniques to maximize revenue and occupancy
Completes daily management operations reports
Ensures all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Performs additional responsibilities as assigned by leadership
Qualifications
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Conduct work-related functions in a professional manner
Preferred Qualifications
Prior hotel Front Desk or Night Auditor experience
Schedule
REQUIRED: The Night Auditor role is a part-time position (16-30 hours) that will require two overnight (11pm-7am) shifts per week, with the possibility of limited/occasional shifts when our full-time Night Auditor has requested days off.
There is a potential for additional Front Desk shifts of 7am-3pm or 3pm-11pm in order to reach full-time hours, if desired. This will be discussed during the interview process.
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Essential Duties and Responsibilities
Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
Registers and processes guests upon arrival and departure
Demonstrates telephone courtesy and professionalism
Attentively listens to guests and anticipates any additional needs or concerns
Maintains clean and professional appearance of public areas and hotel office
Uses appropriate selling techniques to maximize revenue and occupancy
Completes daily management operations reports
Ensures all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Performs additional responsibilities as assigned by leadership
Qualifications
Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Conduct work-related functions in a professional manner
Preferred Qualifications
Prior hotel Front Desk or Night Auditor experience
Schedule
REQUIRED: The Night Auditor role is a part-time position (16-30 hours) that will require two overnight (11pm-7am) shifts per week, with the possibility of limited/occasional shifts when our full-time Night Auditor has requested days off.
There is a potential for additional Front Desk shifts of 7am-3pm or 3pm-11pm in order to reach full-time hours, if desired. This will be discussed during the interview process.