Director, Quality Assurance
Build-A-Bear Workshop, Saint Louis, MO, United States
Description
The Director of Quality Assurance plays a crucial role in ensuring Build‑A‑Bear delivers high‑quality products and services to our guests. This role directly impacts our competitiveness, financial performance, and ability to meet the expectations of guests and regulators.
Responsibilities
Develop and communicate quality standards for all Build‑A‑Bear Workshop locations
Develop vendor relations
Interface with laboratory partners
Conduct quality audits and inspections
Identify and troubleshoot quality issues
Perform risk management
Analyse data and produce reports
Collaborate cross‑functionally
Manage product release and compliance verification
Required Qualifications
Bachelor's degree in quality management, engineering or a related field
Minimum 10 years of experience in Quality Assurance within a retail or laboratory environment
Expert knowledge in test protocols, packaging regulations, and manufacturing processes
Proficiency with Quality Management Systems (QMS)
Industry knowledge of best practices and ISO standards
Current and relevant Regulatory Compliance knowledge
Project Management skills
Auditing skills
Supervisory experience
Preferred Qualifications
15+ years of experience
Toys or Children’s Retail product experience
Behavioral Traits For Success
The ability to deal with abstract concepts, systems, and ideas
Organized, self‑disciplined approach to producing timely results of high quality and accuracy
An analytical, inquiring, and critical mind that solves complex problems
Consideration of all possibly related facts and potential issues
Intellectual confidence
Ability to weigh all decisions carefully and thoroughly, based on expertise to avoid risk
Working Environment
Typical office environment with climate control, sufficient lighting, and ergonomic desk/chairs
Hybrid work schedule
Domestic and international travel up to 10%
Your Performance Will Be Measured On
Decision‑making, judgement, and execution
Testing protocols, product inspection, and packaging to ensure compliance in a global manufacturing environment
Design modification suggestions to ensure safety compliance
Taking a proactive approach to leading cross‑functional teams in swift and effective resolutions
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
#J-18808-Ljbffr
Responsibilities
Develop and communicate quality standards for all Build‑A‑Bear Workshop locations
Develop vendor relations
Interface with laboratory partners
Conduct quality audits and inspections
Identify and troubleshoot quality issues
Perform risk management
Analyse data and produce reports
Collaborate cross‑functionally
Manage product release and compliance verification
Required Qualifications
Bachelor's degree in quality management, engineering or a related field
Minimum 10 years of experience in Quality Assurance within a retail or laboratory environment
Expert knowledge in test protocols, packaging regulations, and manufacturing processes
Proficiency with Quality Management Systems (QMS)
Industry knowledge of best practices and ISO standards
Current and relevant Regulatory Compliance knowledge
Project Management skills
Auditing skills
Supervisory experience
Preferred Qualifications
15+ years of experience
Toys or Children’s Retail product experience
Behavioral Traits For Success
The ability to deal with abstract concepts, systems, and ideas
Organized, self‑disciplined approach to producing timely results of high quality and accuracy
An analytical, inquiring, and critical mind that solves complex problems
Consideration of all possibly related facts and potential issues
Intellectual confidence
Ability to weigh all decisions carefully and thoroughly, based on expertise to avoid risk
Working Environment
Typical office environment with climate control, sufficient lighting, and ergonomic desk/chairs
Hybrid work schedule
Domestic and international travel up to 10%
Your Performance Will Be Measured On
Decision‑making, judgement, and execution
Testing protocols, product inspection, and packaging to ensure compliance in a global manufacturing environment
Design modification suggestions to ensure safety compliance
Taking a proactive approach to leading cross‑functional teams in swift and effective resolutions
Stakeholder feedback
This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at‑will employment, and Build‑A‑Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.
#J-18808-Ljbffr