Head of Communications
Collectors, Santa Ana, CA, United States
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
We’re looking for a Head of Communications to join our Marketing team to establish and lead the enterprise communications function across Collectors Holdings and its portfolio brands. This role will institutionalize a cohesive narrative and disciplined stakeholder engagement model that supports long‑term growth and governance, while strengthening the company’s ability to navigate high‑visibility environments with clarity and confidence.
You’ll report to the Chief Marketing Officer and work from our Santa Ana office. Hybrid candidates will be considered. We believe that there is significant value in in‑person collaboration. Candidates should reside within a reasonable commuting distance and be prepared to work onsite approximately three days per week. Specific in‑office days will be coordinated based on business needs and leadership collaboration, and will be discussed further as part of the recruiting process.
What You’ll Do Enterprise Narrative & Positioning
Define and steward a clear, cohesive narrative for Collectors, including purpose, long‑term vision, and role within the broader collectibles ecosystem
Ensure alignment between corporate positioning and portfolio brand narratives, while preserving appropriate brand‑level distinction
Establish messaging frameworks that scale across audiences, channels, and moments
Executive & Leadership Communications
Serve as a strategic communications partner to the executive and board leadership team
Prepare leaders for external engagements including media, industry events, community interactions, and key announcements
Support leadership communications with a strong understanding of highly scrutinized environments and complex external audiences
Help leadership translate complex decisions into clear, confident communication across a range of stakeholder contexts
Portfolio & Brand Communications
Partner closely with Brand and Product Marketing teams to shape narrative direction and tone across portfolio brands
Provide guidance on voice, identity, and messaging across earned, owned, and shared channels
Support product and platform storytelling in ways that reinforce trust and long‑term credibility
Issues Readiness & Reputation Stewardship
Anticipate and prepare for high‑visibility moments requiring thoughtful, coordinated communication
Develop playbooks and response frameworks to ensure consistency and clarity during sensitive or fast‑moving situations
Partner cross‑functionally with Legal, Product, Operations, and Customer teams to align messaging approaches
Support communications in environments shaped by evolving external, regulatory, or public policy considerations
Governance for Community, Social & External Engagement
Establish narrative and engagement governance to ensure consistency, clarity, and confidence across community, social, and external‑facing channels
Define guardrails, principles, and escalation paths for high‑visibility conversations and moments
Advise on roadmap, cadence, and posture for public‑facing engagement, in partnership with existing owners
Support leaders and teams in navigating when and how to engage externally, without disrupting current operating models
Workforce Communication Support
Partner with internal communications, People, and leadership teams to support clear, consistent workforce‑facing communication aligned with corporate direction and external positioning
Contribute narrative frameworks and messaging guidance that help the workforce understand company priorities, strategy, and evolution
Support moments of change or heightened visibility with clear, steady communication context
Ensure coherence between workforce‑facing and external narratives, without owning internal communications operations
Capability Building
Assess current communications capabilities and determine where to build, scale, or partner externally
Hire and develop communications talent as appropriate
Manage agency relationships where needed
Who You Are
15+ years of experience across corporate, brand, and reputation communications
Demonstrated success operating at the executive level in complex, high‑growth or platform businesses
Strong narrative instincts paired with sound judgment and calm decision‑making
Experience advising executive and board leadership in high‑visibility, highly scrutinized environments
Familiarity with consumer brands, marketplaces, platforms, or enthusiast communities
Exposure to late‑stage or IPO‑adjacent environments strongly preferred
Ability to travel up to 20% of the time
Bachelor’s degree required; advanced degree preferred
Salary Range Salary Range:
The salary range for this position is $230,000 – $270,000. Actual compensation within this range varies based on a variety of non‑discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, equity, or other forms of compensation; please ask your recruiter for details.
Reasons To Join Us
Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time‑off
Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e‑Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to jobs@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.
#J-18808-Ljbffr
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.
We’re looking for a Head of Communications to join our Marketing team to establish and lead the enterprise communications function across Collectors Holdings and its portfolio brands. This role will institutionalize a cohesive narrative and disciplined stakeholder engagement model that supports long‑term growth and governance, while strengthening the company’s ability to navigate high‑visibility environments with clarity and confidence.
You’ll report to the Chief Marketing Officer and work from our Santa Ana office. Hybrid candidates will be considered. We believe that there is significant value in in‑person collaboration. Candidates should reside within a reasonable commuting distance and be prepared to work onsite approximately three days per week. Specific in‑office days will be coordinated based on business needs and leadership collaboration, and will be discussed further as part of the recruiting process.
What You’ll Do Enterprise Narrative & Positioning
Define and steward a clear, cohesive narrative for Collectors, including purpose, long‑term vision, and role within the broader collectibles ecosystem
Ensure alignment between corporate positioning and portfolio brand narratives, while preserving appropriate brand‑level distinction
Establish messaging frameworks that scale across audiences, channels, and moments
Executive & Leadership Communications
Serve as a strategic communications partner to the executive and board leadership team
Prepare leaders for external engagements including media, industry events, community interactions, and key announcements
Support leadership communications with a strong understanding of highly scrutinized environments and complex external audiences
Help leadership translate complex decisions into clear, confident communication across a range of stakeholder contexts
Portfolio & Brand Communications
Partner closely with Brand and Product Marketing teams to shape narrative direction and tone across portfolio brands
Provide guidance on voice, identity, and messaging across earned, owned, and shared channels
Support product and platform storytelling in ways that reinforce trust and long‑term credibility
Issues Readiness & Reputation Stewardship
Anticipate and prepare for high‑visibility moments requiring thoughtful, coordinated communication
Develop playbooks and response frameworks to ensure consistency and clarity during sensitive or fast‑moving situations
Partner cross‑functionally with Legal, Product, Operations, and Customer teams to align messaging approaches
Support communications in environments shaped by evolving external, regulatory, or public policy considerations
Governance for Community, Social & External Engagement
Establish narrative and engagement governance to ensure consistency, clarity, and confidence across community, social, and external‑facing channels
Define guardrails, principles, and escalation paths for high‑visibility conversations and moments
Advise on roadmap, cadence, and posture for public‑facing engagement, in partnership with existing owners
Support leaders and teams in navigating when and how to engage externally, without disrupting current operating models
Workforce Communication Support
Partner with internal communications, People, and leadership teams to support clear, consistent workforce‑facing communication aligned with corporate direction and external positioning
Contribute narrative frameworks and messaging guidance that help the workforce understand company priorities, strategy, and evolution
Support moments of change or heightened visibility with clear, steady communication context
Ensure coherence between workforce‑facing and external narratives, without owning internal communications operations
Capability Building
Assess current communications capabilities and determine where to build, scale, or partner externally
Hire and develop communications talent as appropriate
Manage agency relationships where needed
Who You Are
15+ years of experience across corporate, brand, and reputation communications
Demonstrated success operating at the executive level in complex, high‑growth or platform businesses
Strong narrative instincts paired with sound judgment and calm decision‑making
Experience advising executive and board leadership in high‑visibility, highly scrutinized environments
Familiarity with consumer brands, marketplaces, platforms, or enthusiast communities
Exposure to late‑stage or IPO‑adjacent environments strongly preferred
Ability to travel up to 20% of the time
Bachelor’s degree required; advanced degree preferred
Salary Range Salary Range:
The salary range for this position is $230,000 – $270,000. Actual compensation within this range varies based on a variety of non‑discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, equity, or other forms of compensation; please ask your recruiter for details.
Reasons To Join Us
Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision
Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits
401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
Vacation: All salaried employees are eligible for flexible time‑off
Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays
Employee Discounts: Employees receive discounts on select grading services for approved submissions
Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e‑Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e‑mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business‑related equipment. If you suspect fraud, please reach out to jobs@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.
If you are based in California, you can read information for California residents here.
#J-18808-Ljbffr