Lead Product Manager, Member Growth, Benefits
Spring Health, New York, NY, United States
Overview
New York (Hybrid) – Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing barriers to care. Our clinically validated technology,
Precision Mental Healthcare , delivers the right care at the right time—tailored to each individual’s needs. We partner with over 450 companies and care for 10 million people, including brands like Microsoft, Target, and Delta Airlines. We have raised capital from prominent investors and are backed by a Series E funding round, with a current valuation of $3.3 billion. This is a
hybrid role based in New York City , with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or relocate independently within 90 days of start date. Occasional travel will be required for team on-sites.
What you’ll do
Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.
Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.
Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.
Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.
Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.
Define success metrics and instrumentation to iterate based on data and qualitative research.
Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.
What success looks like
Measurable impact to increase billable appointments for members
Support volume reduction: improve UI clarity and self-service paths to reduce benefits-related tickets
Self-service adoption: increase percentage of members verifying eligibility via the app without support intervention
Roadmap execution: deliver P0 and P1 benefits-related features within development timelines
Member sentiment: maintain high ease-of-use ratings in post-interaction surveys for benefits discovery
Stakeholder alignment: establish regular roadmap reviews with high priority tradeoff agreement
What you’ll bring
7+ years of Product Management experience with ownership of a core user-facing experience
Experience simplifying complex systems into clear user experiences
Proven track record of launching and driving adoption with go-to-market partners
Experience with healthcare infrastructure or in an early-stage startup
Excellent communication and ability to influence through data-driven tradeoff decisions
Compensation and benefits The target base salary range for this position is
$182,000 - $242,880 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary based on experience, location, internal pay equity, and other business considerations. We review compensation annually to ensure competitiveness.
Benefits
Health, Dental, Vision benefits from day one; access to One Medical; HSA/FSA options with Spring contribution
401(k) with company match up to 2%
Annual no-cost visits to Spring Health providers for you and dependents
Paid time off, holidays, and parental leave
Fertility care support and related reimbursement
Wellbeing and lifestyle programs including fitness, mindfulness, nutrition, and sleep
BrightHorizons (child care and elder care) sponsorship
Professional development reimbursement and charitable donation matching
Equal Employment Opportunity Spring Health is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans upon request.
For more information about our values, culture, and how we balance hypergrowth with impact, learn about Our Values at Spring Health.
#J-18808-Ljbffr
New York (Hybrid) – Reporting to the Senior Director, Product, Member Growth the Lead Product Manager, Member Growth, Benefits will revolutionize how users navigate their mental health benefits. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing barriers to care. Our clinically validated technology,
Precision Mental Healthcare , delivers the right care at the right time—tailored to each individual’s needs. We partner with over 450 companies and care for 10 million people, including brands like Microsoft, Target, and Delta Airlines. We have raised capital from prominent investors and are backed by a Series E funding round, with a current valuation of $3.3 billion. This is a
hybrid role based in New York City , with an expectation to be in the office 2–3 days per week at our 60 Madison Avenue location. Candidates must be based in the NYC metro area or relocate independently within 90 days of start date. Occasional travel will be required for team on-sites.
What you’ll do
Own the product vision, strategy and roadmap for the member experience of benefits, focusing on how members understand and access care.
Drive a member-centric information architecture for users to ensure clarity, consistency, and maintainability.
Partner deeply with Engineering and Data to translate complex eligibility and coverage constraints into a coherent UX.
Lead cross-functional delivery with Design, Engineering, and Clinical Ops from discovery through iteration.
Build and run the rollout playbook with CSMs, including enablement materials and customer-facing messaging.
Define success metrics and instrumentation to iterate based on data and qualitative research.
Create alignment across stakeholders and make tradeoff decisions anchored on member outcomes.
What success looks like
Measurable impact to increase billable appointments for members
Support volume reduction: improve UI clarity and self-service paths to reduce benefits-related tickets
Self-service adoption: increase percentage of members verifying eligibility via the app without support intervention
Roadmap execution: deliver P0 and P1 benefits-related features within development timelines
Member sentiment: maintain high ease-of-use ratings in post-interaction surveys for benefits discovery
Stakeholder alignment: establish regular roadmap reviews with high priority tradeoff agreement
What you’ll bring
7+ years of Product Management experience with ownership of a core user-facing experience
Experience simplifying complex systems into clear user experiences
Proven track record of launching and driving adoption with go-to-market partners
Experience with healthcare infrastructure or in an early-stage startup
Excellent communication and ability to influence through data-driven tradeoff decisions
Compensation and benefits The target base salary range for this position is
$182,000 - $242,880 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary based on experience, location, internal pay equity, and other business considerations. We review compensation annually to ensure competitiveness.
Benefits
Health, Dental, Vision benefits from day one; access to One Medical; HSA/FSA options with Spring contribution
401(k) with company match up to 2%
Annual no-cost visits to Spring Health providers for you and dependents
Paid time off, holidays, and parental leave
Fertility care support and related reimbursement
Wellbeing and lifestyle programs including fitness, mindfulness, nutrition, and sleep
BrightHorizons (child care and elder care) sponsorship
Professional development reimbursement and charitable donation matching
Equal Employment Opportunity Spring Health is an equal opportunity employer. We do not discriminate in hiring or any employment decision based on protected characteristics. We provide reasonable accommodations for qualified individuals with disabilities and disabled veterans upon request.
For more information about our values, culture, and how we balance hypergrowth with impact, learn about Our Values at Spring Health.
#J-18808-Ljbffr