Schwartz Center Director of Program Development & Growth
Center for Integration Science, Somerville, MA, United States
You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )**ABOUT THE WORK:**
**Specific responsibilities include:*** Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Center’s program portfolio.* Contribute to multi-year program roadmaps, including expansion strategies, new offerings, and integration opportunities across Schwartz Rounds, Stress First Aid, Compassion Cultivation Trainings, and emerging programs.* Analyze program trends, stakeholder feedback, and the external landscape (including areas related to workforce well-being, patient experience, and clinician burnout) to inform priorities and innovation.* Develop and maintain clear business cases for new or expanded offerings, including value propositions, target audiences, revenue/expense projections, and implementation timelines.* Design, pilot, and refine new programmatic offerings aligned with the Schwartz Center’s mission and strategic plan, and map such programs to the Schwartz Model for Compassionate Healthcare.* Co-lead business planning for program initiatives, including market scans and stakeholder interviews, financial modeling and scenario planning, and implementation plans.* Use data (participation, engagement, impact measures, satisfaction, etc.) to refine programs and demonstrate value to current and prospective partners.* Partner with the Programs, Development, and Operations teams as needed to support grants, philanthropic proposals, and sponsorship strategies tied to programs.* In collaboration with the experience manager, serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle, leading the selection committee, reviewing and synthesizing nominations, and partnering with internal departments to integrate NCCY into key institutional events.* Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals, criteria, and processes, creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development.* Identify, cultivate, and manage strategic partnerships that advance the Schwartz Center’s programmatic goals, including healthcare systems, professional associations, academic partners, training organizations, and /or foundations.* Represent the Schwartz Center in external meetings, conferences, and collaborations related to compassion in care, staff well-being, and patient experience.* Support co-branded program initiatives, joint learning events, and collaborative projects that increase visibility and adoption of Schwartz Center programs.* Contribute to thought leadership efforts (including white papers, presentations, webinars, case studies) highlighting program impact and insights.* Bachelor’s degree required, Masters degree preferred; such as healthcare administration, public health, social work, psychology, organizational development, nonprofit management, or related discipline* 8+ years of professional experience in healthcare, including 3+ years of experience designing, implementing, and/or scaling programs including content development, business planning, and execution.* Experience leading or supporting efforts focused on staff well-being, clinician experience, patient/family experience, and/or organizational culture.* Experience leading or supporting initiatives with multiple internal and external stakeholders, timelines, and deliverables.* Strong business and strategic acumen, including comfort with financial considerations, business models, and value propositions related to program initiatives.* Excellent project management skills including ability to manage multiple projects simultaneously, set priorities, create and follow timelines, and deliver high-quality work on schedule.* Exceptional written and verbal communication skills, including experience preparing and delivering reports, presentations, and communication materials for diverse audiences.* Proven ability to build trusting, collaborative relationships across disciplines and roles.* Commitment to and passion for compassionate, person-centered care.* Ability to travel approximately six times annually.* Ability to operate professionally in a remote environment, and within regular business hours of the Eastern Time Zone.* Direct experience with Schwartz Rounds, particularly as a program lead, facilitator, panelist storyteller, planning committee member, or site champion, is strongly preferred.* We also value experience with related domains such as narrative medicine, peer and staff support initiatives, reflective practice, and health communication.* Familiarity with peer support curricula and programs, including Stress First Aid.* Clinical credentials and experience working within interprofessional care teams.* Experience with recognition or awards programs in healthcare, especially as a staff or volunteer leader / reviewer.* Experience working in a remote environment, including remote collaboration across internal teams and external customers, partners, and leaders.* Experience working with international collaborators.* Comfort synthesizing literature, evidence, and practice insights into recommendations and resources.* Experience engaging with a professional member association, trade organization, and/or non-profit organization (such as participating or leading an initiative, volunteer leadership role, board service, etc.)* Deep commitment to compassion in healthcare, with personal alignment to the Schwartz Center’s mission and values.* Strategic thinker who can also comfortably “roll up their sleeves” to execute and iterate.* Highly organized, detail-oriented, and reliable.* Collaborative, humble, and relationship-centered, with strong emotional intelligence.* Comfortable navigating ambiguity, change, and growth in a dynamic organizational environment.* Brings genuine enthusiasm to the work and contributes positivity, warmth, and energy to the team.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr
**Specific responsibilities include:*** Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Center’s program portfolio.* Contribute to multi-year program roadmaps, including expansion strategies, new offerings, and integration opportunities across Schwartz Rounds, Stress First Aid, Compassion Cultivation Trainings, and emerging programs.* Analyze program trends, stakeholder feedback, and the external landscape (including areas related to workforce well-being, patient experience, and clinician burnout) to inform priorities and innovation.* Develop and maintain clear business cases for new or expanded offerings, including value propositions, target audiences, revenue/expense projections, and implementation timelines.* Design, pilot, and refine new programmatic offerings aligned with the Schwartz Center’s mission and strategic plan, and map such programs to the Schwartz Model for Compassionate Healthcare.* Co-lead business planning for program initiatives, including market scans and stakeholder interviews, financial modeling and scenario planning, and implementation plans.* Use data (participation, engagement, impact measures, satisfaction, etc.) to refine programs and demonstrate value to current and prospective partners.* Partner with the Programs, Development, and Operations teams as needed to support grants, philanthropic proposals, and sponsorship strategies tied to programs.* In collaboration with the experience manager, serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle, leading the selection committee, reviewing and synthesizing nominations, and partnering with internal departments to integrate NCCY into key institutional events.* Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals, criteria, and processes, creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development.* Identify, cultivate, and manage strategic partnerships that advance the Schwartz Center’s programmatic goals, including healthcare systems, professional associations, academic partners, training organizations, and /or foundations.* Represent the Schwartz Center in external meetings, conferences, and collaborations related to compassion in care, staff well-being, and patient experience.* Support co-branded program initiatives, joint learning events, and collaborative projects that increase visibility and adoption of Schwartz Center programs.* Contribute to thought leadership efforts (including white papers, presentations, webinars, case studies) highlighting program impact and insights.* Bachelor’s degree required, Masters degree preferred; such as healthcare administration, public health, social work, psychology, organizational development, nonprofit management, or related discipline* 8+ years of professional experience in healthcare, including 3+ years of experience designing, implementing, and/or scaling programs including content development, business planning, and execution.* Experience leading or supporting efforts focused on staff well-being, clinician experience, patient/family experience, and/or organizational culture.* Experience leading or supporting initiatives with multiple internal and external stakeholders, timelines, and deliverables.* Strong business and strategic acumen, including comfort with financial considerations, business models, and value propositions related to program initiatives.* Excellent project management skills including ability to manage multiple projects simultaneously, set priorities, create and follow timelines, and deliver high-quality work on schedule.* Exceptional written and verbal communication skills, including experience preparing and delivering reports, presentations, and communication materials for diverse audiences.* Proven ability to build trusting, collaborative relationships across disciplines and roles.* Commitment to and passion for compassionate, person-centered care.* Ability to travel approximately six times annually.* Ability to operate professionally in a remote environment, and within regular business hours of the Eastern Time Zone.* Direct experience with Schwartz Rounds, particularly as a program lead, facilitator, panelist storyteller, planning committee member, or site champion, is strongly preferred.* We also value experience with related domains such as narrative medicine, peer and staff support initiatives, reflective practice, and health communication.* Familiarity with peer support curricula and programs, including Stress First Aid.* Clinical credentials and experience working within interprofessional care teams.* Experience with recognition or awards programs in healthcare, especially as a staff or volunteer leader / reviewer.* Experience working in a remote environment, including remote collaboration across internal teams and external customers, partners, and leaders.* Experience working with international collaborators.* Comfort synthesizing literature, evidence, and practice insights into recommendations and resources.* Experience engaging with a professional member association, trade organization, and/or non-profit organization (such as participating or leading an initiative, volunteer leadership role, board service, etc.)* Deep commitment to compassion in healthcare, with personal alignment to the Schwartz Center’s mission and values.* Strategic thinker who can also comfortably “roll up their sleeves” to execute and iterate.* Highly organized, detail-oriented, and reliable.* Collaborative, humble, and relationship-centered, with strong emotional intelligence.* Comfortable navigating ambiguity, change, and growth in a dynamic organizational environment.* Brings genuine enthusiasm to the work and contributes positivity, warmth, and energy to the team.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr