Associate Director, Retail Operations- Platform Specialist (Walmart Supplier One
VML, Rogers, AR, United States
Overview
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human-first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by Forrester Wave™ as a leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and Marketing Measurement & Optimization. VML’s health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000+ people across 55+ markets with offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP WPP is the trusted growth partner for the world’s leading brands and offers a combination of media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel in a single company.
Role Summary We are expanding our Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. We are seeking a
Platform Specialist – Walmart (SupplierOne)
to lead operational execution and system governance within the Walmart supplier ecosystem.
Responsibilities
Own operational workflows within SupplierOne, including item governance and system updates.
Monitor item publish status and resolve system errors impacting product availability.
Ensure items meet Walmart content, compliance, and taxonomy standards.
Manage updates to product attributes, content, and taxonomy classifications.
Oversee variation setup and correction to ensure proper catalog structure.
Resolve compliance and item governance issues that impact product visibility or availability.
Diagnose and resolve issues impacting transactability across Walmart channels, including Online Pickup & Delivery (OPD) and Ship-to-Home (S2H).
Ensure products remain fully purchasable across Walmart digital channels.
Manage Walmart case workflows and escalation processes;
Resolve publish errors, system conflicts, and governance issues impacting retail performance.
Escalate systemic platform blockers that require retailer engagement.
Coordinate with Scintilla analytics, RMS platform teams, content teams, and client stakeholders to execute updates.
Support promotional uploads, assortment changes, and retail event readiness.
What You’ll Need
5–7 years of experience in Walmart commerce operations, catalog management, or digital shelf management
Hands-on experience with SupplierOne and Walmart item governance systems
Experience managing product setup, catalog corrections, and compliance workflows
Strong operational understanding of the Walmart supplier ecosystem
Ability to diagnose and resolve item setup, taxonomy, and publish issues
Strong attention to detail and system troubleshooting capability
Ability to coordinate cross-functional execution teams
Preferred
Experience supporting enterprise CPG brands at Walmart
Familiarity with Walmart Connect retail media environments
Experience in agency, commerce consultancy, or supplier-side commerce teams
Experience working with Walmart merchants, replenishment teams, or supplier analytics environments; Walmart/Bentonville experience is a plus
Compensation and Work Model The base salary range for this position is $75,000—$180,000 USD, with compensation varying by location, responsibilities, experience, and qualifications. We offer a competitive benefits package. Details available in WPP Benefits.
Work Environment VML supports a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss with the hiring team during the interview process.
Equal Opportunity WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination. We are committed to a culture of respect where everyone feels they belong and has equal opportunity to progress.
Privacy and Application When you click "Submit Application", your information will be sent to VML. Please read our Recruitment Privacy Policy and the California Recruitment Privacy Notice for details on how we handle your data.
#J-18808-Ljbffr
About WPP WPP is the trusted growth partner for the world’s leading brands and offers a combination of media intelligence, data solutions, creativity, production, enterprise solutions, and strategic counsel in a single company.
Role Summary We are expanding our Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. We are seeking a
Platform Specialist – Walmart (SupplierOne)
to lead operational execution and system governance within the Walmart supplier ecosystem.
Responsibilities
Own operational workflows within SupplierOne, including item governance and system updates.
Monitor item publish status and resolve system errors impacting product availability.
Ensure items meet Walmart content, compliance, and taxonomy standards.
Manage updates to product attributes, content, and taxonomy classifications.
Oversee variation setup and correction to ensure proper catalog structure.
Resolve compliance and item governance issues that impact product visibility or availability.
Diagnose and resolve issues impacting transactability across Walmart channels, including Online Pickup & Delivery (OPD) and Ship-to-Home (S2H).
Ensure products remain fully purchasable across Walmart digital channels.
Manage Walmart case workflows and escalation processes;
Resolve publish errors, system conflicts, and governance issues impacting retail performance.
Escalate systemic platform blockers that require retailer engagement.
Coordinate with Scintilla analytics, RMS platform teams, content teams, and client stakeholders to execute updates.
Support promotional uploads, assortment changes, and retail event readiness.
What You’ll Need
5–7 years of experience in Walmart commerce operations, catalog management, or digital shelf management
Hands-on experience with SupplierOne and Walmart item governance systems
Experience managing product setup, catalog corrections, and compliance workflows
Strong operational understanding of the Walmart supplier ecosystem
Ability to diagnose and resolve item setup, taxonomy, and publish issues
Strong attention to detail and system troubleshooting capability
Ability to coordinate cross-functional execution teams
Preferred
Experience supporting enterprise CPG brands at Walmart
Familiarity with Walmart Connect retail media environments
Experience in agency, commerce consultancy, or supplier-side commerce teams
Experience working with Walmart merchants, replenishment teams, or supplier analytics environments; Walmart/Bentonville experience is a plus
Compensation and Work Model The base salary range for this position is $75,000—$180,000 USD, with compensation varying by location, responsibilities, experience, and qualifications. We offer a competitive benefits package. Details available in WPP Benefits.
Work Environment VML supports a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss with the hiring team during the interview process.
Equal Opportunity WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination. We are committed to a culture of respect where everyone feels they belong and has equal opportunity to progress.
Privacy and Application When you click "Submit Application", your information will be sent to VML. Please read our Recruitment Privacy Policy and the California Recruitment Privacy Notice for details on how we handle your data.
#J-18808-Ljbffr