Director, Trade and Patient Support
Egetis Therapeutics, Oklahoma City, OK, United States
About the Job
The Director, Trade and Patient Support will be a key member of the U.S. Market Access team within the Commercial organization. This role is responsible for oversight and management of the daily operations and strategic coordination with distribution, dispensing, and patient support partners to ensure Egetis’ products move efficiently through the channel, and we enable a seamless and positive experience for patients and healthcare providers. The Director will play a critical part in supporting launch readiness and post-launch execution. The Director will lead coordination and collaboration across Key Account Managers, Patient Access Liaisons, Operations, Finance, Compliance and external partners, ensuring effective communication and alignment across stakeholders to optimize patient experience. The Director will be responsible for documenting, evaluating, and investigating escalations, and leading formal governance to drive timely and effective resolutions, including root‑case analysis and corrective plans. The Director will also proactively identify potential barriers to a seamless distribution and patient and provider experience and implement continuous improvement initiatives based on customer feedback, operational data, and evolving market and access dynamics. This includes defining and refining standard operating procedures, business rules and playbooks. Location:
This role is primarily remote. Our office is located in Boston, MA, and we welcome candidates who wish to be based there. For those based outside Boston, the role will involve regular travel to our Boston office, approximately once per month. Reports to:
Head of Market Access and Pricing, North America Our Values
Courageous - Challenge the status quo for the benefit of the patient Committed - Operate with high ethical standards through efficient organization to deliver top quality results Collaborative - Through trust, work seamlessly across functions and with external partners Job Responsibilities
Distribution, Dispensing and Patient Support Strategy and Execution Oversee vendor contracts partnerships and lead day to day trade distribution and patient support operations, ensuring SLA adherence, forecast alignment, and optimal access and performance. This includes negotiating and managing SOWs with partners in close collaboration with Legal, Finance, Operations and Compliance. Support product returns/recalls in collaboration with Quality and Regulatory, ensuring 3PL readiness, compliant communication, and tracking effectiveness. Collaborate with Operations to support partner coordination related to distribution operations Monitor backorders and shortages, align on allocation strategies, and manage stakeholder communications. Launch Readiness Support launch readiness activities including trade channel setup, dispensing and distribution partner onboarding, initial stocking strategy, and coordination of product availability with regulatory approval and commercial launch timelines. Build from scratch the operational infrastructure—including patient support program workflows, RACI, training, reporting, and partner coordination process flows—to support patient onboarding and therapy initiation at launch. Put in place a launch readiness checklist. Patient Access & Partner Coordination Accountable for establishing and managing escalation processes for patient access issues to ensure timely resolution and transparent communication between Key Account Managers, Patient Access Liaisons, Market Access teams, and external partners. Provide input into the development of materials, tools, and operational processes that support therapy access, patient onboarding, and ongoing treatment engagement. Performance Management & Continuous Improvement Define and track KPIs (e.g., time‑to‑therapy, onboarding, service levels) ensuring data integrity. Partner with Operations on inventory performance. Own the business requirements for trade and patient support reporting and dashboards, including data feeds and basic CRM/HUB workflows. Collaborate with Commercial and field teams to monitor performance, gather insights, and drive improvements including creating feedback loops with field teams. Lead partner reviews, analyze metrics, and optimize channel flow and program effectiveness. Monitor market, policy, and reimbursement trends to inform strategy. Compliance & Governance Ensure all trade and patient support activities comply with company policies, regulatory requirements, and contractual obligations across distribution and patient services partners. Partner with quality and compliance to support relevant audits and implementation of corrective actions. Manage program budgets related to distribution and patient support. Job Requirements
Required Education & Experience
15+ years in biotech/pharma, including 8+ years with 3PLs, distributors, specialty pharmacies, and patient support programs. 3+ years in rare disease or small biotech, with launch and limited network experience. Strong patient‑centric mindset and stakeholder collaboration skills, including partner management and compliance. Proven relationships and ability to create a collaborative working environment with key internal and external stakeholders including partner management and compliance monitoring. Data‑driven, with ability to generate insights and recommendations. Experience building or scaling trade and patient support functions in lean environments; hands‑on approach. Preferred Experience
Direct experience launching in rare disease with limited resources Solid understanding of financial implications as a result of strategic choices – including impact on GTN, implications of 340B, Fees for service and contract structure Excellent cross‑functional collaborator, particularly with Operations, Commercial, Field teams, and Finance. Strong contracting and vendor management skills including negotiation of SOWs, service levels and change requests. Strong understanding of supply chain, payer channels, and the patient journey, with ability to optimize access and reduce friction. Expertise in payer dynamics, reimbursement, and access pathways. Proven ability to translate strategy into operational execution across distribution, patient support, and program scaling. Skilled in leading complex, cross‑functional initiatives and collaborating across key teams. Patient‑centric mindset to deliver impactful resources and tools.
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The Director, Trade and Patient Support will be a key member of the U.S. Market Access team within the Commercial organization. This role is responsible for oversight and management of the daily operations and strategic coordination with distribution, dispensing, and patient support partners to ensure Egetis’ products move efficiently through the channel, and we enable a seamless and positive experience for patients and healthcare providers. The Director will play a critical part in supporting launch readiness and post-launch execution. The Director will lead coordination and collaboration across Key Account Managers, Patient Access Liaisons, Operations, Finance, Compliance and external partners, ensuring effective communication and alignment across stakeholders to optimize patient experience. The Director will be responsible for documenting, evaluating, and investigating escalations, and leading formal governance to drive timely and effective resolutions, including root‑case analysis and corrective plans. The Director will also proactively identify potential barriers to a seamless distribution and patient and provider experience and implement continuous improvement initiatives based on customer feedback, operational data, and evolving market and access dynamics. This includes defining and refining standard operating procedures, business rules and playbooks. Location:
This role is primarily remote. Our office is located in Boston, MA, and we welcome candidates who wish to be based there. For those based outside Boston, the role will involve regular travel to our Boston office, approximately once per month. Reports to:
Head of Market Access and Pricing, North America Our Values
Courageous - Challenge the status quo for the benefit of the patient Committed - Operate with high ethical standards through efficient organization to deliver top quality results Collaborative - Through trust, work seamlessly across functions and with external partners Job Responsibilities
Distribution, Dispensing and Patient Support Strategy and Execution Oversee vendor contracts partnerships and lead day to day trade distribution and patient support operations, ensuring SLA adherence, forecast alignment, and optimal access and performance. This includes negotiating and managing SOWs with partners in close collaboration with Legal, Finance, Operations and Compliance. Support product returns/recalls in collaboration with Quality and Regulatory, ensuring 3PL readiness, compliant communication, and tracking effectiveness. Collaborate with Operations to support partner coordination related to distribution operations Monitor backorders and shortages, align on allocation strategies, and manage stakeholder communications. Launch Readiness Support launch readiness activities including trade channel setup, dispensing and distribution partner onboarding, initial stocking strategy, and coordination of product availability with regulatory approval and commercial launch timelines. Build from scratch the operational infrastructure—including patient support program workflows, RACI, training, reporting, and partner coordination process flows—to support patient onboarding and therapy initiation at launch. Put in place a launch readiness checklist. Patient Access & Partner Coordination Accountable for establishing and managing escalation processes for patient access issues to ensure timely resolution and transparent communication between Key Account Managers, Patient Access Liaisons, Market Access teams, and external partners. Provide input into the development of materials, tools, and operational processes that support therapy access, patient onboarding, and ongoing treatment engagement. Performance Management & Continuous Improvement Define and track KPIs (e.g., time‑to‑therapy, onboarding, service levels) ensuring data integrity. Partner with Operations on inventory performance. Own the business requirements for trade and patient support reporting and dashboards, including data feeds and basic CRM/HUB workflows. Collaborate with Commercial and field teams to monitor performance, gather insights, and drive improvements including creating feedback loops with field teams. Lead partner reviews, analyze metrics, and optimize channel flow and program effectiveness. Monitor market, policy, and reimbursement trends to inform strategy. Compliance & Governance Ensure all trade and patient support activities comply with company policies, regulatory requirements, and contractual obligations across distribution and patient services partners. Partner with quality and compliance to support relevant audits and implementation of corrective actions. Manage program budgets related to distribution and patient support. Job Requirements
Required Education & Experience
15+ years in biotech/pharma, including 8+ years with 3PLs, distributors, specialty pharmacies, and patient support programs. 3+ years in rare disease or small biotech, with launch and limited network experience. Strong patient‑centric mindset and stakeholder collaboration skills, including partner management and compliance. Proven relationships and ability to create a collaborative working environment with key internal and external stakeholders including partner management and compliance monitoring. Data‑driven, with ability to generate insights and recommendations. Experience building or scaling trade and patient support functions in lean environments; hands‑on approach. Preferred Experience
Direct experience launching in rare disease with limited resources Solid understanding of financial implications as a result of strategic choices – including impact on GTN, implications of 340B, Fees for service and contract structure Excellent cross‑functional collaborator, particularly with Operations, Commercial, Field teams, and Finance. Strong contracting and vendor management skills including negotiation of SOWs, service levels and change requests. Strong understanding of supply chain, payer channels, and the patient journey, with ability to optimize access and reduce friction. Expertise in payer dynamics, reimbursement, and access pathways. Proven ability to translate strategy into operational execution across distribution, patient support, and program scaling. Skilled in leading complex, cross‑functional initiatives and collaborating across key teams. Patient‑centric mindset to deliver impactful resources and tools.
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