Account Supervisor - HCP (Health)
VML HEALTH, Kenmore, NY, United States
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human‑first, award‑winning work for blue‑chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy’s. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About VML Health VML Health is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a “vertical”) that has the benefit of autonomy in management, but with support of non‑health expertise.
At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. Facing a health challenge can suddenly pull people away from these stories, knocking them off course.
Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call “radical empathy”.
VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life.
What We’re Looking For We are seeking a dynamic and experienced Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. The ideal candidate will establish VML as a leader in the business, helping to achieve clients’ marketing objectives and managing income results for the agency. In this role, you will manage and evolve the Client Engagement team on your account in partnership with a cross‑functional team to better deliver results.
What You’ll Do
Supervise all work, providing oversight and guidance on current work
Contribute to the development of long‑term account success and growth by participating in client engagement plan development and execution
Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
Maintain expert knowledge of client’s business, category, and competition
Build and maintain client and partner relationships
Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross‑agency partner meetings
Deliberately focus on development of direct reports, models desired work outputs and behaviors
Regularly inform Director, Client Engagement on business status, including escalation as needed
Effectively develop and disseminate strategic direction across internal cross‑functional teams
Be comfortable working in and leading integrated agency relationships
Lead integration efforts across multi‑channel engagements
Who You Are And What You Bring
Five or more years of relevant client or agency experience (focusing on strategy, innovation, and an entrepreneurial approach to building brands)
Experience with marketing (traditional and/or digital) focusing on multi‑channel campaign development and strategy
Previous experience working on a pharmaceutical or health account preferred
Familiarity navigating healthcare and client submission processes/platforms considered a plus
Familiarity with all facets of interactive campaign and macro strategy development
What You’ll Need
Proven experience in client engagement and account management
Strong understanding of marketing principles and strategies
Excellent communication, interpersonal, and leadership skills
Ability to manage multiple projects and teams effectively
Strategic thinking and problem‑solving abilities
What We Offer
Passionate, driven people – We champion a culture of people that do extraordinary work
Consciously cultivated culture – We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery
Competitive benefits – What we offer full‑time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401(k) match (100% dollar‑for‑dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness
Growth‑minded opportunities – We aim to nurture a culture of real‑time feedback, growth‑oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally
Salary and Benefits Base salary range:
$60,000—$140,000 USD . Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
WPP (VML) is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
#J-18808-Ljbffr
About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting‑edge media intelligence and data solutions, world‑class creativity, next‑generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
About VML Health VML Health is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a “vertical”) that has the benefit of autonomy in management, but with support of non‑health expertise.
At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. Facing a health challenge can suddenly pull people away from these stories, knocking them off course.
Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call “radical empathy”.
VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live. Get to the heart. Connect for life.
What We’re Looking For We are seeking a dynamic and experienced Account Supervisor to oversee agency work on assigned accounts and maintain strong client relationships. The ideal candidate will establish VML as a leader in the business, helping to achieve clients’ marketing objectives and managing income results for the agency. In this role, you will manage and evolve the Client Engagement team on your account in partnership with a cross‑functional team to better deliver results.
What You’ll Do
Supervise all work, providing oversight and guidance on current work
Contribute to the development of long‑term account success and growth by participating in client engagement plan development and execution
Drive execution and measurement of final plan, ensuring proactive through leadership and MIP initiatives are carried out
Maintain expert knowledge of client’s business, category, and competition
Build and maintain client and partner relationships
Participate in key client meetings including VML presentations, client briefings, MRL reviews, strategy sessions, agency day, and cross‑agency partner meetings
Deliberately focus on development of direct reports, models desired work outputs and behaviors
Regularly inform Director, Client Engagement on business status, including escalation as needed
Effectively develop and disseminate strategic direction across internal cross‑functional teams
Be comfortable working in and leading integrated agency relationships
Lead integration efforts across multi‑channel engagements
Who You Are And What You Bring
Five or more years of relevant client or agency experience (focusing on strategy, innovation, and an entrepreneurial approach to building brands)
Experience with marketing (traditional and/or digital) focusing on multi‑channel campaign development and strategy
Previous experience working on a pharmaceutical or health account preferred
Familiarity navigating healthcare and client submission processes/platforms considered a plus
Familiarity with all facets of interactive campaign and macro strategy development
What You’ll Need
Proven experience in client engagement and account management
Strong understanding of marketing principles and strategies
Excellent communication, interpersonal, and leadership skills
Ability to manage multiple projects and teams effectively
Strategic thinking and problem‑solving abilities
What We Offer
Passionate, driven people – We champion a culture of people that do extraordinary work
Consciously cultivated culture – We aim to embody the behaviors to build an inclusive community that is in it together, bringing both positivity and active listening into the workplace as we simultaneously strive to empower creative bravery
Competitive benefits – What we offer full‑time hires ranges from the full spectrum of group health coverage options (medical, dental, vision) to a generous 401(k) match (100% dollar‑for‑dollar match, up to 5% of salary contribution), and a variety of paid time off offerings that reflect our investment in all aspects of your overall life balance and wellness
Growth‑minded opportunities – We aim to nurture a culture of real‑time feedback, growth‑oriented mindset, and plenty of training opportunities through VML and WPP, so you can continue to grow personally and professionally
Salary and Benefits Base salary range:
$60,000—$140,000 USD . Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package.
We believe the best work happens when we’re together, fostering creativity, collaboration, and connection. That’s why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
WPP (VML) is an equal‑opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
#J-18808-Ljbffr