Associate Account Specialist - Home Performance
ICF, Columbia, MD, United States
Associate Account Specialist - Home Performance
Location:
Columbia, MD (Remote - Some local travel required)
About the role:
We are seeking a dynamic and results‑driven Account Specialist to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative. The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement, operational excellence, and continuous improvement in program performance.
What You Will Be Doing
Responding to customer inquiries regarding the process and procedure of the HPwES Program.
Assisting with contractor coordination with file and data transfers.
Building and maintaining relationships with key market actors in the home improvement industry.
Maintaining strong ongoing communications with participating contractors and consultants to assess their needs and receive feedback on their experience with the program.
Providing or referring contractors and consultants to technical, administrative, and marketing assistance.
Contributing to the evolution of program strategies and the design of program features and services.
Contributing to the deployment of program marketing and outreach campaigns.
Conducting market ally outreach and training as needed.
Preparing status reports to accurately describe activities with program offerings and monitor progress towards program goals on contractor/consultant participation and completion of eligible projects.
Analyzing energy savings and verifying compliance reported through eligible projects.
Coordinating with or following up on Quality Assurance activities such as field inspections and customer surveys, as appropriate.
Must have a reliable vehicle for local travel. Requirements are between 5% to 15% of the time. Reimbursement for mileage is provided.
What We Need You To Have (Minimum Qualifications)
Bachelor’s degree (candidates may substitute one year of experience for each year of education).
1+ year of professional work experience, preferably in energy efficiency, utilities or customer service.
Valid driver’s license and successful Motor Vehicle Records (MVR) check.
What We Would Like You To Have (Preferred Qualifications)
Experience working on residential energy efficiency programs or in an organization providing energy efficiency home improvements.
Demonstrated capabilities in building and maintaining relationships with key market actors in the residential home improvement industry.
Outstanding analytical, writing, and communication skills with excellent interpersonal skills.
Experience with energy efficiency programs in Maryland and familiarity with utility‑run programs in Maryland.
Experience with the home improvement market in Maryland.
Knowledge of energy efficiency and U.S. policies for residential energy.
Effective communicator to a wide range of audiences.
Strong organizational skills and self‑discipline to track and coordinate with various personnel and organizations.
BPI Building Analyst and Envelope Professional certification (preferred).
Working at ICF ICF is a global advisory and technology services provider. We combine expertise with cutting‑edge technology to help clients solve complex challenges, navigate change, and shape the future. We are committed to building a workplace where everyone can thrive. ICF is an equal‑opportunity employer. For more information, please read our EEO policy.
We consider qualified applicants with arrest and conviction records. Reasonable accommodations are available for disabled veterans, individuals with disabilities, and sincerely held religious beliefs. To request an accommodation, please email Candidateaccommodation@icf.com.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process. The use of AI tools to generate or assist with responses during interviews is not permitted. If such an accommodation is needed, candidates should contact us in advance at candidateaccommodation@icf.com.
Pay Range The pay range for this position based on full‑time employment is: $55,665.00 - $94,631.00 (Maryland Remote Office MD99).
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Columbia, MD (Remote - Some local travel required)
About the role:
We are seeking a dynamic and results‑driven Account Specialist to join our Energy Efficiency team. In this role, you will support the delivery of program services for the EmPOWER Maryland Home Performance with ENERGY STAR® initiative. The ideal candidate will build strong relationships with trade allies, ensure program compliance, and drive participation to achieve energy savings goals. This position requires a proactive approach to client engagement, operational excellence, and continuous improvement in program performance.
What You Will Be Doing
Responding to customer inquiries regarding the process and procedure of the HPwES Program.
Assisting with contractor coordination with file and data transfers.
Building and maintaining relationships with key market actors in the home improvement industry.
Maintaining strong ongoing communications with participating contractors and consultants to assess their needs and receive feedback on their experience with the program.
Providing or referring contractors and consultants to technical, administrative, and marketing assistance.
Contributing to the evolution of program strategies and the design of program features and services.
Contributing to the deployment of program marketing and outreach campaigns.
Conducting market ally outreach and training as needed.
Preparing status reports to accurately describe activities with program offerings and monitor progress towards program goals on contractor/consultant participation and completion of eligible projects.
Analyzing energy savings and verifying compliance reported through eligible projects.
Coordinating with or following up on Quality Assurance activities such as field inspections and customer surveys, as appropriate.
Must have a reliable vehicle for local travel. Requirements are between 5% to 15% of the time. Reimbursement for mileage is provided.
What We Need You To Have (Minimum Qualifications)
Bachelor’s degree (candidates may substitute one year of experience for each year of education).
1+ year of professional work experience, preferably in energy efficiency, utilities or customer service.
Valid driver’s license and successful Motor Vehicle Records (MVR) check.
What We Would Like You To Have (Preferred Qualifications)
Experience working on residential energy efficiency programs or in an organization providing energy efficiency home improvements.
Demonstrated capabilities in building and maintaining relationships with key market actors in the residential home improvement industry.
Outstanding analytical, writing, and communication skills with excellent interpersonal skills.
Experience with energy efficiency programs in Maryland and familiarity with utility‑run programs in Maryland.
Experience with the home improvement market in Maryland.
Knowledge of energy efficiency and U.S. policies for residential energy.
Effective communicator to a wide range of audiences.
Strong organizational skills and self‑discipline to track and coordinate with various personnel and organizations.
BPI Building Analyst and Envelope Professional certification (preferred).
Working at ICF ICF is a global advisory and technology services provider. We combine expertise with cutting‑edge technology to help clients solve complex challenges, navigate change, and shape the future. We are committed to building a workplace where everyone can thrive. ICF is an equal‑opportunity employer. For more information, please read our EEO policy.
We consider qualified applicants with arrest and conviction records. Reasonable accommodations are available for disabled veterans, individuals with disabilities, and sincerely held religious beliefs. To request an accommodation, please email Candidateaccommodation@icf.com.
Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process. The use of AI tools to generate or assist with responses during interviews is not permitted. If such an accommodation is needed, candidates should contact us in advance at candidateaccommodation@icf.com.
Pay Range The pay range for this position based on full‑time employment is: $55,665.00 - $94,631.00 (Maryland Remote Office MD99).
#J-18808-Ljbffr