Residential Account Specialist - Low Income Programs
ICF, Baton Rouge, LA, United States
Residential Account Specialist - Low Income Programs
Location: Lake Charles, Baton Rouge or Monroe, LA (Field-Based with Local Travel Required)
Ready to make a difference? As an Account Specialist, you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.
You will gain exposure to various types of energy‑efficiency projects, providing account management, trade ally/service provider management, and other technical services for a utility energy‑efficiency program and its stakeholders.
Your responsibilities will include managing participation requirements, producing innovative reporting and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.
Why you will love working here
Quality of life: Flexible workplace arrangements, work‑life balance, employee wellbeing programs
Investment in the community: Donation matching, volunteer opportunities
Investment in you: Education reimbursement, retirement planning, 401(k) matching, mentorship programs, free access to professional development resources such as LinkedIn Learning
And many more—ask your recruiter for details!
What You Will Be Doing
Review and approve projects submitted by participating trade allies.
Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls.
Coach and train trade allies and internal support team members on best practices, audit resolutions, and technical subject matter.
Support the reporting team to assemble and provide reports, presentations and database management using MS Office and industry‑specific software tools.
Build and maintain in‑person relationships with Louisiana trade allies, local/state efficiency non‑profit programs, subcontractors, and industry associations.
Attend trade shows, conferences, and other events to promote and represent the program offerings.
Stay informed on local, state, and federal energy‑efficiency programs and evaluate how these programs can benefit current offerings.
Stay updated on industry news, updates, and trends.
Travel Requirements: Must have a reliable vehicle for local travel of 20–30% of the time in the region (mileage reimbursement provided).
What We Need You To Have (minimum qualifications)
Bachelor’s Degree (candidates can substitute one year of experience for each year of education).
2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades.
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check.
What We Would Like You To Have (preferred)
Experience and knowledge of residential energy efficiency.
Experience working with non‑profits (a plus).
Experience managing a trade ally/service provider network.
Certified Energy Manager or Building Performance Institute credentials (a plus).
Bilingual in Spanish and English (a plus).
Working at ICF ICF is a global advisory and technology services provider that combines unmatched expertise with cutting‑edge technology to help clients solve complex challenges and shape the future.
We are an equal‑opportunity employer committed to a workplace where everyone can thrive.
For more information, please read our EEO policy.
We will consider qualified applicants with arrest and conviction records.
Reasonable accommodations are available for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.
To request an accommodation, email Candidateaccommodation@icf.com.
All information you provide will be kept confidential and used only as required to provide necessary accommodations.
Candidate AI Usage Policy ICF is committed to a fair interview process based on candidates’ skills and knowledge.
The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted.
If an accommodation involving AI is needed, please contact us at candidateaccommodation@icf.com.
We are dedicated to providing necessary support to ensure all candidates have an equal opportunity to succeed.
Pay Range Pay range for this position based on full-time employment is $60,940.00 – $103,598.00 for the Louisiana Remote Office (LA99).
The final pay is determined by factors such as relevant work experience, skills, certifications, education, geographic location and contract provisions.
#J-18808-Ljbffr
Ready to make a difference? As an Account Specialist, you will support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.
You will gain exposure to various types of energy‑efficiency projects, providing account management, trade ally/service provider management, and other technical services for a utility energy‑efficiency program and its stakeholders.
Your responsibilities will include managing participation requirements, producing innovative reporting and analysis, conducting market research, and facilitating communications and coordination across a Residential Trade Ally/Service Provider (TA) network throughout Louisiana.
Why you will love working here
Quality of life: Flexible workplace arrangements, work‑life balance, employee wellbeing programs
Investment in the community: Donation matching, volunteer opportunities
Investment in you: Education reimbursement, retirement planning, 401(k) matching, mentorship programs, free access to professional development resources such as LinkedIn Learning
And many more—ask your recruiter for details!
What You Will Be Doing
Review and approve projects submitted by participating trade allies.
Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls.
Coach and train trade allies and internal support team members on best practices, audit resolutions, and technical subject matter.
Support the reporting team to assemble and provide reports, presentations and database management using MS Office and industry‑specific software tools.
Build and maintain in‑person relationships with Louisiana trade allies, local/state efficiency non‑profit programs, subcontractors, and industry associations.
Attend trade shows, conferences, and other events to promote and represent the program offerings.
Stay informed on local, state, and federal energy‑efficiency programs and evaluate how these programs can benefit current offerings.
Stay updated on industry news, updates, and trends.
Travel Requirements: Must have a reliable vehicle for local travel of 20–30% of the time in the region (mileage reimbursement provided).
What We Need You To Have (minimum qualifications)
Bachelor’s Degree (candidates can substitute one year of experience for each year of education).
2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades.
Valid driver’s license and successful completion of a Motor Vehicle Records (MVR) check.
What We Would Like You To Have (preferred)
Experience and knowledge of residential energy efficiency.
Experience working with non‑profits (a plus).
Experience managing a trade ally/service provider network.
Certified Energy Manager or Building Performance Institute credentials (a plus).
Bilingual in Spanish and English (a plus).
Working at ICF ICF is a global advisory and technology services provider that combines unmatched expertise with cutting‑edge technology to help clients solve complex challenges and shape the future.
We are an equal‑opportunity employer committed to a workplace where everyone can thrive.
For more information, please read our EEO policy.
We will consider qualified applicants with arrest and conviction records.
Reasonable accommodations are available for disabled veterans, individuals with disabilities, and those with sincerely held religious beliefs.
To request an accommodation, email Candidateaccommodation@icf.com.
All information you provide will be kept confidential and used only as required to provide necessary accommodations.
Candidate AI Usage Policy ICF is committed to a fair interview process based on candidates’ skills and knowledge.
The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted.
If an accommodation involving AI is needed, please contact us at candidateaccommodation@icf.com.
We are dedicated to providing necessary support to ensure all candidates have an equal opportunity to succeed.
Pay Range Pay range for this position based on full-time employment is $60,940.00 – $103,598.00 for the Louisiana Remote Office (LA99).
The final pay is determined by factors such as relevant work experience, skills, certifications, education, geographic location and contract provisions.
#J-18808-Ljbffr