Employer Services Sales & Support Representative
Hometown Urgent Care & Occupational Health, Beavercreek, OH, United States
About Us
Hometown Urgent Care & Occupational Health is Ohio's largest urgent care network with 33 clinics across the state. We provide affordable, accessible healthcare to Ohio families and businesses — Urgent Care, Primary Care, Wellness, Occupational Health, and more. Open 7 days a week. Trusted since 2006. We provide various value‑driven services to Ohio employers and are building an inbound sales team to convert incoming inquiries into sales and grow revenue through proactive upsell conversations.
Position Overview We are looking for a persuasive, personable Employer Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals. This role is part sales, part customer success, and fully relationship driven. The best person for this job loves being on the phone, never feels awkward about asking for the close, and finds genuine satisfaction in helping a small business owner manage the health of their employees.
Responsibilities
Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for calls
Convert inbound employer, individual, and broker‑referred leads into closed accounts in a single consultative conversation when possible
Process online inquiries and convert them into closed accounts, set up billing, send welcome materials
Accept and close warm transfers from the outbound virtual sales team
Log all activity and interactions in CRM daily
Achieve monthly enrollment targets
Communicate employer benefits clearly and confidently
Partner with the billing team to resolve billing or account issues that surface during sales conversations
Qualifications Required
2+ years of inbound sales, inside sales, or customer‑facing enrollment experience
Track record of meeting or exceeding sales conversion or targets
Excellent phone presence: warm, professional, and confident — unhurried and consultative
Ability to explain complex products simply to non‑expert small business owners and individuals
Experience with CRM software
Strong written communication for email and chat — professional and clear
Preferred
Prior experience in sales, telecom, insurance, or employee benefits enrollment
Background at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agency
Familiarity with healthcare benefits, medical terminology, or health insurance concepts
Experience handling objections and executing a consultative close — not just order‑taking
Benefits Compensation & Structure
Base salary: $42,000–$48,000 annually (based on experience) + Commission
On‑Target Earnings (OTE): $55,000+
Full benefits package: health, dental, vision, 401(k) with employer match, paid time off
Why Join Hometown
Stable W‑2 employment with full benefits — not a 1099 grind
Company offering services you can be proud of
Supportive, close‑knit team — you will work directly alongside the Sales Director and have a real voice in how the program grows
Hybrid flexibility after onboarding — manage your work‑life balance while hitting your targets
If you love helping people, close deals naturally, and want to build a career in healthcare sales — apply today.
#J-18808-Ljbffr
Position Overview We are looking for a persuasive, personable Employer Sales & Support Representative to be the first voice many employers, individuals, and employer referrals hear when they call or contact Hometown about our services. You will convert inbound leads into closed accounts/employer contracts, process requests, handle warm transfers from our outbound team, and proactively reach out to existing employers to offer upgrades and renewals. This role is part sales, part customer success, and fully relationship driven. The best person for this job loves being on the phone, never feels awkward about asking for the close, and finds genuine satisfaction in helping a small business owner manage the health of their employees.
Responsibilities
Answer all inbound membership inquiries by phone, email, and chat — target response time under 2 hours for email, immediate for calls
Convert inbound employer, individual, and broker‑referred leads into closed accounts in a single consultative conversation when possible
Process online inquiries and convert them into closed accounts, set up billing, send welcome materials
Accept and close warm transfers from the outbound virtual sales team
Log all activity and interactions in CRM daily
Achieve monthly enrollment targets
Communicate employer benefits clearly and confidently
Partner with the billing team to resolve billing or account issues that surface during sales conversations
Qualifications Required
2+ years of inbound sales, inside sales, or customer‑facing enrollment experience
Track record of meeting or exceeding sales conversion or targets
Excellent phone presence: warm, professional, and confident — unhurried and consultative
Ability to explain complex products simply to non‑expert small business owners and individuals
Experience with CRM software
Strong written communication for email and chat — professional and clear
Preferred
Prior experience in sales, telecom, insurance, or employee benefits enrollment
Background at Verizon Business, AT&T, Spectrum, AFLAC, Colonial Life, or a health insurance agency
Familiarity with healthcare benefits, medical terminology, or health insurance concepts
Experience handling objections and executing a consultative close — not just order‑taking
Benefits Compensation & Structure
Base salary: $42,000–$48,000 annually (based on experience) + Commission
On‑Target Earnings (OTE): $55,000+
Full benefits package: health, dental, vision, 401(k) with employer match, paid time off
Why Join Hometown
Stable W‑2 employment with full benefits — not a 1099 grind
Company offering services you can be proud of
Supportive, close‑knit team — you will work directly alongside the Sales Director and have a real voice in how the program grows
Hybrid flexibility after onboarding — manage your work‑life balance while hitting your targets
If you love helping people, close deals naturally, and want to build a career in healthcare sales — apply today.
#J-18808-Ljbffr