Client Manager EHB
Marsh McLennan Agency, Rockville, MD, United States
Client Manager, Employee Health & Benefits
Award‑winning, inclusive, top‑workplace culture is the result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark at Marsh McLennan Agency (MMA).
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of our parent firm, Marsh (NYSE: MRSH).
A day in the life As a Client Manager on our Employee Health & Benefits team you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach.
You will lead the marketing process by gathering RFP documents, exploring negotiation opportunities, driving carrier negotiations, and overseeing technological implementations to ensure a seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process.
Collaboration with compliance resources will ensure adherence to regulations, while your confidence in driving client strategy and engaging with decision‑makers will be key. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.
Our future colleague We’re looking for a professional track record that includes:
Bachelor’s degree or equivalent work experience required
Minimum three years of benefits/HR experience required
Working knowledge of risk management techniques, including employee health and benefits markets and marketing techniques
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Additional qualifications that are a plus (but not required):
3‑6 years of experience in insurance broker space desired; 5‑7 years strongly desired
Life & Health License or ability to obtain within 90 days
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable Benefits We value and respect the impact our colleagues make every day inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Generous time off, including personal and volunteering time
Tuition reimbursement and professional development opportunities
Hybrid work – minimum of three days in office each week
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, visit our website or review our recruiting brochure.
Follow us on social media
Instagram
Facebook
X
LinkedIn
Who you are is who we are We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
#MMAEHB #MMAMID
Compensation The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.
#J-18808-Ljbffr
MMA provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of our parent firm, Marsh (NYSE: MRSH).
A day in the life As a Client Manager on our Employee Health & Benefits team you will focus on delivering exceptional client service and managing client accounts effectively. You will resolve complex issues related to claims, billing, and eligibility while keeping benefits consultants informed. Your insights in market strategy and requests for benchmarking data will help shape our approach.
You will lead the marketing process by gathering RFP documents, exploring negotiation opportunities, driving carrier negotiations, and overseeing technological implementations to ensure a seamless client experience. Your skills in preparing presentations, developing meeting agendas, and coordinating plan documents will be essential as you guide clients through the enrollment process.
Collaboration with compliance resources will ensure adherence to regulations, while your confidence in driving client strategy and engaging with decision‑makers will be key. Ultimately, your commitment to outstanding client service and strategic initiatives will significantly enhance our client experience.
Our future colleague We’re looking for a professional track record that includes:
Bachelor’s degree or equivalent work experience required
Minimum three years of benefits/HR experience required
Working knowledge of risk management techniques, including employee health and benefits markets and marketing techniques
Deep understanding of various funding mechanisms and ability to share knowledge with a variety of stakeholders
Advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint
Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
Additional qualifications that are a plus (but not required):
3‑6 years of experience in insurance broker space desired; 5‑7 years strongly desired
Life & Health License or ability to obtain within 90 days
We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.
Valuable Benefits We value and respect the impact our colleagues make every day inside and outside of work. Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.
Generous time off, including personal and volunteering time
Tuition reimbursement and professional development opportunities
Hybrid work – minimum of three days in office each week
Charitable contribution match programs
Stock purchase opportunities
To learn more about a career at MMA, visit our website or review our recruiting brochure.
Follow us on social media
X
Who you are is who we are We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.
#MMAEHB #MMAMID
Compensation The applicable base salary range for this role is $64,700 to $120,400.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs, and employee assistance programs.
#J-18808-Ljbffr