Work From Home - Part-Time Client Services Representative
Global Elite Texas, Durham, CA, United States
Ken Grossman started Sierra Nevada in 1980 with a hand-built brewhouse and the odds stacked against him. That passion forever changed the course of American craft brewing and launched a beer revolution that's in full force today. Turns out, good beer can do a lot of good, and Sierra Nevada became a cornerstone for both its innovation and its care for the Earth and its people. We're committed to advancing a culture of inclusion and believe diversity in all its forms makes us stronger. We keep pushing boundaries, whether that's in the brewhouse, with sustainability, or in the great outdoors.
Get To Know This Role The Systems Analyst - Enterprise Services performs technical work associated with supporting and maintaining Sierra Nevada Brewing Co. enterprise service and operational systems. Reporting to the Manager of Data Services, this role serves as the functional system owner for platforms supporting facilities management, asset management, safety, compliance, and corporate service delivery across the organization. The Systems Analyst - Enterprise Services works cross-functionally with IS teams, department stakeholders, and vendors to ensure systems are well-configured, integrated, and aligned to business operations. This role requires the ability to work under minimal supervision with strong subject matter expertise across service-oriented business processes. This position may be based out of Chico, CA, Mills River, NC, or remote.
What's In It For You We're committed to our employees and work hard to prove it. For starters, we're offering $95,726 to $147,897 base compensation for this role. Individual offers are based on skills, experience, and qualifications. This role may be eligible for our bonus program inquire with our Talent Acquisition Partner for additional details. But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.
What You Will Do System Ownership & Stewardship
Serve as the enterprise functional owner for assigned service and operational platforms, including enterprise asset management, facilities, safety, compliance, and corporate enablement systems
Maintain configuration integrity, process alignment, and system documentation across owned platforms
Govern system changes and assess downstream integration impacts before implementation
Partner with vendors and IS teams on roadmap decisions, upgrades, and enhancements
Ensure systems are stable, scalable, and aligned to current business operations
Business Process Translation & Requirements
Lead process discovery sessions with department stakeholders to understand current-state workflows and identify improvement opportunities
Translate business requirements into system configurations, functional designs, and actionable backlogs
Identify process gaps, redundancies, and opportunities for automation or optimization
Document future-state workflows and ensure alignment between system behavior and business intent
Maintain process documentation as systems evolve and business requirements change
Project Delivery & Implementation Support
Own functional design, configuration, and UAT for system implementations and enhancements
Develop UAT scenarios tied to real business outcomes
Support cutover planning, go-live stabilization, and post-implementation optimization
Coordinate with IS PMO and business stakeholders to manage scope, timelines, and issue resolution
Integration & Data Integrity
Define and maintain source-of-truth ownership for data within assigned systems
Partner with Data Services to ensure data from owned systems supports enterprise reporting and analytics pipelines
Identify and resolve data quality issues in coordination with business and IS teams
Assess configuration changes for downstream integration impacts before execution
Proactively identify and prioritize system and process improvement opportunities
Govern enhancement requests and manage a prioritized backlog for assigned platforms
Ensure owned systems evolve in alignment with enterprise standards and business growth
Please Apply If You Have Bachelor's degree in computer science, data science, mathematics or any combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved required
3 years of experience as a Systems Analyst, Business Analyst, or equivalent role supporting enterprise and operational systems required and
Experience with service management, asset management, facilities, safety, or operational platforms required
Background in brewing, food & beverage, manufacturing, or regulated operations preferred
Demonstrated experience owning or supporting enterprise software systems end-to-end, including configuration, enhancements, support, and governance
Strong ability to translate business process requirements into system configurations or functional designs
Proven ability to manage cross-functional stakeholder relationships and competing priorities
Strong written and verbal communication skills with the ability to convey technical concepts to non-technical audiences
Ability to work independently and make sound decisions with minimal supervision
Ownership mindset delivers complete, reliable, and maintainable solutions.
Excellent problem-solving, communication, and cross-functional collaboration skills.
Systems thinker who anticipates downstream impacts and aligns solutions to business needs.
Organized, adaptable, and effective in dynamic, changing environments.
Additional Requirements To Consider Before Applying
You must be at least 21 years of age to work for Sierra Nevada Brewing Co.
Selected candidate must pass a pre-employment, post offer background check
This is a remote role or hybrid based out of our Chico, CA or Mills River, NC brewery. Brewery based candidates are preferred.
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Get To Know This Role The Systems Analyst - Enterprise Services performs technical work associated with supporting and maintaining Sierra Nevada Brewing Co. enterprise service and operational systems. Reporting to the Manager of Data Services, this role serves as the functional system owner for platforms supporting facilities management, asset management, safety, compliance, and corporate service delivery across the organization. The Systems Analyst - Enterprise Services works cross-functionally with IS teams, department stakeholders, and vendors to ensure systems are well-configured, integrated, and aligned to business operations. This role requires the ability to work under minimal supervision with strong subject matter expertise across service-oriented business processes. This position may be based out of Chico, CA, Mills River, NC, or remote.
What's In It For You We're committed to our employees and work hard to prove it. For starters, we're offering $95,726 to $147,897 base compensation for this role. Individual offers are based on skills, experience, and qualifications. This role may be eligible for our bonus program inquire with our Talent Acquisition Partner for additional details. But base pay is just the beginning. We support your future by offering a generous 10% company match on 401(k) contributions, providing learning and development opportunities, and fostering your safety at work with ongoing trainings, state-of-the-art equipment, and preventative care. We offer medical, dental, and vision insurance, an onsite medical clinic, as well as mental health and well-being benefits including paid sick leave. We foster a culture of work-life balance and always encourage employees to use and enjoy their paid time off.
What You Will Do System Ownership & Stewardship
Serve as the enterprise functional owner for assigned service and operational platforms, including enterprise asset management, facilities, safety, compliance, and corporate enablement systems
Maintain configuration integrity, process alignment, and system documentation across owned platforms
Govern system changes and assess downstream integration impacts before implementation
Partner with vendors and IS teams on roadmap decisions, upgrades, and enhancements
Ensure systems are stable, scalable, and aligned to current business operations
Business Process Translation & Requirements
Lead process discovery sessions with department stakeholders to understand current-state workflows and identify improvement opportunities
Translate business requirements into system configurations, functional designs, and actionable backlogs
Identify process gaps, redundancies, and opportunities for automation or optimization
Document future-state workflows and ensure alignment between system behavior and business intent
Maintain process documentation as systems evolve and business requirements change
Project Delivery & Implementation Support
Own functional design, configuration, and UAT for system implementations and enhancements
Develop UAT scenarios tied to real business outcomes
Support cutover planning, go-live stabilization, and post-implementation optimization
Coordinate with IS PMO and business stakeholders to manage scope, timelines, and issue resolution
Integration & Data Integrity
Define and maintain source-of-truth ownership for data within assigned systems
Partner with Data Services to ensure data from owned systems supports enterprise reporting and analytics pipelines
Identify and resolve data quality issues in coordination with business and IS teams
Assess configuration changes for downstream integration impacts before execution
Proactively identify and prioritize system and process improvement opportunities
Govern enhancement requests and manage a prioritized backlog for assigned platforms
Ensure owned systems evolve in alignment with enterprise standards and business growth
Please Apply If You Have Bachelor's degree in computer science, data science, mathematics or any combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved required
3 years of experience as a Systems Analyst, Business Analyst, or equivalent role supporting enterprise and operational systems required and
Experience with service management, asset management, facilities, safety, or operational platforms required
Background in brewing, food & beverage, manufacturing, or regulated operations preferred
Demonstrated experience owning or supporting enterprise software systems end-to-end, including configuration, enhancements, support, and governance
Strong ability to translate business process requirements into system configurations or functional designs
Proven ability to manage cross-functional stakeholder relationships and competing priorities
Strong written and verbal communication skills with the ability to convey technical concepts to non-technical audiences
Ability to work independently and make sound decisions with minimal supervision
Ownership mindset delivers complete, reliable, and maintainable solutions.
Excellent problem-solving, communication, and cross-functional collaboration skills.
Systems thinker who anticipates downstream impacts and aligns solutions to business needs.
Organized, adaptable, and effective in dynamic, changing environments.
Additional Requirements To Consider Before Applying
You must be at least 21 years of age to work for Sierra Nevada Brewing Co.
Selected candidate must pass a pre-employment, post offer background check
This is a remote role or hybrid based out of our Chico, CA or Mills River, NC brewery. Brewery based candidates are preferred.
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