Director, Technology Customer Success
JLL, Dallas, TX, United States
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description Summary The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients, including managing effective communication between multiple teams (engineering, product development, account and client team). The role also involves managing, mitigating and reporting project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy, managing all phases of service delivery including analysis and design, configuration and build, testing and training, and deployment.
Job Description The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients, including managing effective communication between multiple teams (engineering, product development, account and client team). The role also involves managing, mitigating and reporting project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy, managing all phases of service delivery including analysis and design, configuration and build, testing and training, and deployment.
What this job involves As a Client Delivery and Success Manager, you will be directly responsible for:
Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
Managing and reporting delivery risks and issues
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition team, and business and IT management
Maintaining thorough understanding of product features and functionality
Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
Ensuring positive account and client sentiment
Supporting BAU processes with accounts and clients to build long‑term relationships for continuous improvements in analytics space
Knowledge, Skills and Abilities
IT Project management with concentration on software delivery management
Demonstrated expertise in CRE applications
Business analysis and requirements gathering
Cross‑functional team coordination
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self‑motivated, able to set priorities and work autonomously
Customer service focus
Knowledge of real estate industry preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation 123,000.00 - 150,700.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location Remote - Chicago, IL, Dallas, TX, New York, NY
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity Jones Lang LaSalle is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, including the online application and/or overall selection process, you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.
California Residents only - If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Job Description Summary The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients, including managing effective communication between multiple teams (engineering, product development, account and client team). The role also involves managing, mitigating and reporting project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy, managing all phases of service delivery including analysis and design, configuration and build, testing and training, and deployment.
Job Description The primary purpose of the role is to lead the deployment of successful analytics and insights solutions for prospective clients, including managing effective communication between multiple teams (engineering, product development, account and client team). The role also involves managing, mitigating and reporting project risks and assuring client satisfaction with the delivery. The Client Success Manager is responsible for providing technical project planning, management and execution for clients to ensure alignment with overall business strategy, managing all phases of service delivery including analysis and design, configuration and build, testing and training, and deployment.
What this job involves As a Client Delivery and Success Manager, you will be directly responsible for:
Managing the deployment of a solution cooperating with analysts, implementation specialists, engineers, and testers
Managing and reporting delivery risks and issues
Managing user acceptance testing and release plans
Managing communications with stakeholders, business transition team, and business and IT management
Maintaining thorough understanding of product features and functionality
Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
Ensuring positive account and client sentiment
Supporting BAU processes with accounts and clients to build long‑term relationships for continuous improvements in analytics space
Knowledge, Skills and Abilities
IT Project management with concentration on software delivery management
Demonstrated expertise in CRE applications
Business analysis and requirements gathering
Cross‑functional team coordination
Relationship management and communications
Proven ability to navigate in a large matrix organization
Excellent attention to detail
Self‑motivated, able to set priorities and work autonomously
Customer service focus
Knowledge of real estate industry preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Estimated Compensation 123,000.00 - 150,700.00 USD per year
This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location Remote - Chicago, IL, Dallas, TX, New York, NY
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well‑being and growth
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Equal Employment Opportunity Jones Lang LaSalle is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, including the online application and/or overall selection process, you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.
California Residents only - If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr