Patient Engagement Specialist | Hybrid-Remote
Mount Sinai Morningside, New York, NY, United States
Description
Job Description
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has over 38,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
Up for the challenge to make health care better by delivering more value and a better patient and provider experience at lower cost, Mount Sinai Health System invested in Mount Sinai Health Partners, a business unit to lead the health system’s transition to a value-based care business. Making a commitment to working differently and taking on more accountability and risk for patients is instrumental in our quest to deliver world-class population health management.
The population health team within Mount Sinai encompasses payer contracting, population health analytics and operations, care management, wellness services, provider communications and engagement, clinical integration, and population-based quality and efficiency management and improvement. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. Delivering the most efficient and highest quality care while rewarding total health outcomes is a win for all—from patients to providers to health care insurers.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo
Within MSHP, the Quality Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance.
MSHP seeks a Patient Engagement Coordinator. The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality and medication adherence programs. The Coordinator will be supported by the clinical team to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement.
Responsibilities
Responsibilities
Works to improve patients’ experience before, during and following engagement with the health system to provide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans. Assists in closing care gaps through use of chronic disease and prevention registries by communicating with the patient and healthcare professionals. Outreaches and engages with patients to address medication adherence issues in coordination with internal care team members and the patient’s pharmacy. Assists in medical record chart reviews for the purpose of quality audits and assists in the collection of patient information from external providers, labs, and hospitals. Documents all patient encounters as appropriate in hospital documentation system and assists with the development of standardized reports on quality, utilization, processes and outcomes of care coordination. Educates patients regarding how to navigate throughout the health system. Follows the patient’s progress, identifies potential concerns, and collaborates with care team members to overcome social, financial or medical barriers. Coaches patients, families, and/or authorized care givers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patient’s health. Engages them in the use of MyChart to facilitate electronic access of patient’s health care information. Where deemed needed, may spend time helping practices with clinical workflows and dissemination of best practices. Performs other duties as required.
Qualifications
Education and Experience
Bachelor?s degree, preferably in a health-related profession or combination of applicable experience and education. 1-3 years relevant experience in health care, patient navigation or related field preferred.
Additional Skills And Qualities
Fluency in English; Fluency in Spanish, a plus Facility with electronic medical record and scheduling systems Effective communicator ? excellent written and verbal communication for use with patients, staff, and vendors. Organized ? detail-oriented; consistently meets and tracks timelines and objectives
Computer Skills
MS Office Suite: Intermediate
General Skills And Competencies
Level of Physical Activity Required: Light
Describe Work Environment
Hybrid-Remote
Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital
Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About The Mount Sinai Health System
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $68640 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Job Description
Mount Sinai is one of the largest non-profit health systems in the U.S. with a strong reputation for quality of care and research/education. Our health system has over 38,000 employees working together to provide billions of dollars in high-quality care for millions of patients each year.
Up for the challenge to make health care better by delivering more value and a better patient and provider experience at lower cost, Mount Sinai Health System invested in Mount Sinai Health Partners, a business unit to lead the health system’s transition to a value-based care business. Making a commitment to working differently and taking on more accountability and risk for patients is instrumental in our quest to deliver world-class population health management.
The population health team within Mount Sinai encompasses payer contracting, population health analytics and operations, care management, wellness services, provider communications and engagement, clinical integration, and population-based quality and efficiency management and improvement. The team includes 400+ employees with clinical, contracting, finance, IT, analytics, operations, and product development expertise. Delivering the most efficient and highest quality care while rewarding total health outcomes is a win for all—from patients to providers to health care insurers.
MSHP is a fast growing business unit within Mount Sinai and is looking for team members who:
Are comfortable “playing up” and “playing down” as needed to accomplish business objectives Work productively amidst ambiguity Thrive in fast-paced work environments Seek to improve the status quo
Within MSHP, the Quality Team is an integral component of clinical operations led by the Deputy Chief Medical Officer. The team drives the implementation and ongoing improvement of initiatives that enable Mount Sinai to deliver better value to its patients, its customers (i.e., plan sponsors and payers), its providers, and its partners. At Mount Sinai, value is defined broadly and encompasses improved health outcomes, more efficient operations, better patient experience, more joyful care team environment, and improved financial performance.
MSHP seeks a Patient Engagement Coordinator. The Patient Engagement Coordinator is responsible for engaging patients in care through a data-driven approach to prevention, chronic disease management and medication management through the quality and medication adherence programs. The Coordinator will be supported by the clinical team to ensure that patients are able to access the care they need. The Coordinator develops effective interpersonal relationships with patients and works collaboratively with the interdisciplinary care team as well as pharmacies and community-based resources to improve health outcomes. The Patient Engagement Coordinator reports to the Director of Quality and Patient Engagement.
Responsibilities
Responsibilities
Works to improve patients’ experience before, during and following engagement with the health system to provide care continuity. Interacts with patients and caregivers as appropriate to ensure continuity of care, support adherence to care plans, and identify barriers that prevent adherence to care plans. Assists in closing care gaps through use of chronic disease and prevention registries by communicating with the patient and healthcare professionals. Outreaches and engages with patients to address medication adherence issues in coordination with internal care team members and the patient’s pharmacy. Assists in medical record chart reviews for the purpose of quality audits and assists in the collection of patient information from external providers, labs, and hospitals. Documents all patient encounters as appropriate in hospital documentation system and assists with the development of standardized reports on quality, utilization, processes and outcomes of care coordination. Educates patients regarding how to navigate throughout the health system. Follows the patient’s progress, identifies potential concerns, and collaborates with care team members to overcome social, financial or medical barriers. Coaches patients, families, and/or authorized care givers on how to use existing skills and develop new ones to make lifestyle behavior changes that can positively affect patient’s health. Engages them in the use of MyChart to facilitate electronic access of patient’s health care information. Where deemed needed, may spend time helping practices with clinical workflows and dissemination of best practices. Performs other duties as required.
Qualifications
Education and Experience
Bachelor?s degree, preferably in a health-related profession or combination of applicable experience and education. 1-3 years relevant experience in health care, patient navigation or related field preferred.
Additional Skills And Qualities
Fluency in English; Fluency in Spanish, a plus Facility with electronic medical record and scheduling systems Effective communicator ? excellent written and verbal communication for use with patients, staff, and vendors. Organized ? detail-oriented; consistently meets and tracks timelines and objectives
Computer Skills
MS Office Suite: Intermediate
General Skills And Competencies
Level of Physical Activity Required: Light
Describe Work Environment
Hybrid-Remote
Non-Bargaining Unit, E01 - Partner MSO Services - MSH, Mount Sinai Hospital
Employer Description
Strength through Unity and Inclusion
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About The Mount Sinai Health System
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $64526.72 - $68640 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
#J-18808-Ljbffr