Director IT Applications Development and Interoperability (EPIC)
Delta Dental Ins., San Francisco, CA, United States
Overview
Position: Director Applications Development overseeing Care Delivery, Revenue Cycle and Patient Experience Applications. Hybrid work model for candidates near Alpharetta, GA; Oakland, San Francisco; Rancho Cordova, CA; or Camp Hill, PA. Lead strategy, implementation, and optimization of enterprise applications supporting clinical operations, RCM, and patient experience across a growing dental services organization. Oversight of Epic ecosystem and 30+ third‑party solutions.
Responsibilities
Develop and execute a multi‑year applications roadmap aligned with clinical, financial, and patient experience strategies.
Lead Epic implementation and Community Connect rollout programs, enabling connectivity across affiliated dental groups and partner organizations.
Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
Lead full lifecycle management of technology initiatives—from design through go‑live and continuous improvement.
Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third‑party platforms.
Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
Drive governance and change management processes to maintain stable, compliant, and high‑performing applications.
Establish operational KPIs and promote data‑driven decision‑making within care delivery, revenue operations and patient experience teams.
Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting.
Lead and mentor a cross‑functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
Develop operating budgets in support of the business units' financial objectives and assume accountability for the department's performance against budget.
Qualifications
Bachelor’s degree in Information Systems, Healthcare Administration, or a related field required; Master’s degree preferred.
10+ years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems.
Proven Epic experience, including successful full‑lifecycle implementations and Community Connect deployments.
Extensive background in RCM systems, clinical workflows, interoperability design, and patient experience technology.
Demonstrated success managing complex multi‑vendor ecosystems integrated with Epic and cloud‑based platforms.
Strong working knowledge of healthcare data standards, data governance, and reporting architectures.
Core Skills and Competencies
Experience leading large teams and managing staff effectively.
Expertise in interoperability and integration technologies: HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange.
Proficiency in data architecture, master data management (MDM), and data quality frameworks.
Experience with integration middleware tools (Mirth Connect, Rhapsody, Cloverleaf, MuleSoft).
Strong understanding of Microsoft Azure or other public cloud deployment architectures and patterns.
Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing.
Proven leadership in multi‑site technology rollouts, change management, and vendor partnership management.
Excellent communication, stakeholder management, and organizational leadership skills.
Base Pay Information Pay Grade 25. $140,700 – $305,000. National base pay range estimates. Actual pay may vary based on assessment of candidate’s knowledge, skills, and experience.
Additional Information – Benefits
Competitive base and incentive pay.
401(k) with robust matching.
Rich medical & pharmacy benefits.
100% employer‑paid dental and vision benefits.
Holistic wellbeing program with deep financial incentives.
Generous paid time off plus 12 paid holidays and birthday off.
Culture of growth and learning: career development, tuition reimbursement, recognition program.
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.
Fair Chance Ordinances and Criminal Background Considerations This position requires a background check. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, or local laws, including California Fair Chance Act, Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and New York Corrections Law Article 23‑A.
About The Team Delta Dental is a leading dental insurance company with over 68 years of service, serving millions of smiles and providing benefits to more than 31 million enrollees across 15 states and U.S. territories. Delta Dental is an equal‑opportunity employer and is committed to providing a discrimination‑free work environment. Proof of eligibility to work in the United States must be provided if selected for hire.
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Responsibilities
Develop and execute a multi‑year applications roadmap aligned with clinical, financial, and patient experience strategies.
Lead Epic implementation and Community Connect rollout programs, enabling connectivity across affiliated dental groups and partner organizations.
Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices.
Lead full lifecycle management of technology initiatives—from design through go‑live and continuous improvement.
Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third‑party platforms.
Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency.
Drive governance and change management processes to maintain stable, compliant, and high‑performing applications.
Establish operational KPIs and promote data‑driven decision‑making within care delivery, revenue operations and patient experience teams.
Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications.
Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting.
Lead and mentor a cross‑functional applications team responsible for performance, uptime, and workflow optimization across the enterprise.
Develop operating budgets in support of the business units' financial objectives and assume accountability for the department's performance against budget.
Qualifications
Bachelor’s degree in Information Systems, Healthcare Administration, or a related field required; Master’s degree preferred.
10+ years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems.
Proven Epic experience, including successful full‑lifecycle implementations and Community Connect deployments.
Extensive background in RCM systems, clinical workflows, interoperability design, and patient experience technology.
Demonstrated success managing complex multi‑vendor ecosystems integrated with Epic and cloud‑based platforms.
Strong working knowledge of healthcare data standards, data governance, and reporting architectures.
Core Skills and Competencies
Experience leading large teams and managing staff effectively.
Expertise in interoperability and integration technologies: HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange.
Proficiency in data architecture, master data management (MDM), and data quality frameworks.
Experience with integration middleware tools (Mirth Connect, Rhapsody, Cloverleaf, MuleSoft).
Strong understanding of Microsoft Azure or other public cloud deployment architectures and patterns.
Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing.
Proven leadership in multi‑site technology rollouts, change management, and vendor partnership management.
Excellent communication, stakeholder management, and organizational leadership skills.
Base Pay Information Pay Grade 25. $140,700 – $305,000. National base pay range estimates. Actual pay may vary based on assessment of candidate’s knowledge, skills, and experience.
Additional Information – Benefits
Competitive base and incentive pay.
401(k) with robust matching.
Rich medical & pharmacy benefits.
100% employer‑paid dental and vision benefits.
Holistic wellbeing program with deep financial incentives.
Generous paid time off plus 12 paid holidays and birthday off.
Culture of growth and learning: career development, tuition reimbursement, recognition program.
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance.
Social responsibility and volunteer opportunities.
Employee discount program.
Fair Chance Ordinances and Criminal Background Considerations This position requires a background check. Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state, or local laws, including California Fair Chance Act, Los Angeles County Fair Chance Ordinance, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and New York Corrections Law Article 23‑A.
About The Team Delta Dental is a leading dental insurance company with over 68 years of service, serving millions of smiles and providing benefits to more than 31 million enrollees across 15 states and U.S. territories. Delta Dental is an equal‑opportunity employer and is committed to providing a discrimination‑free work environment. Proof of eligibility to work in the United States must be provided if selected for hire.
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