Senior Director, Client Services
Impiricus, Atlanta, GA, United States
Department:
Client Services
Reports To:
Group Account Director, Client Services
Job type:
Full Time, Exempt
Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.
With our unique access to the largest opted‑in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real‑time channels that life science companies need to deliver clear, reliable, and evidence‑based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.
Job Summary We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2‑4 Client Success Managers, functioning as the client's strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod's account health.
Responsibilities Strategic Client Leadership & Revenue Ownership
Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
Develop and execute annual account growth plans aligned to client brand and portfolio strategies
Work with your Client Success Managers and Business Development partners to identify and close upsell/cross‑sell opportunities in partnership with Sales, contributing to revenue growth targets
Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
Client Partnership
Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
Cultivate strong client relationships acting as a trusted advisor in the space
Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
Collaborate with client stakeholders and extended teams for project execution
Cross-function And Team Leadership
Manage and mentor a team of Client Services Managers and Coordinators, fostering a high‑performance, solutions‑oriented team culture
Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
Contribute to department‑level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
Escalate and resolve risks proactively to protect revenue and client satisfaction
Experience
Bachelor's degree in a relevant field
5‑7 year's experience in Pharmaceutical Marketing at an agency or similar
History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
Experience leading and developing high‑performing teams
Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
Exceptional presentation skills and the ability to think quickly and problem solve
Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
Proven ability to drive revenue growth through consultative selling and strategic expansion
Travel as much as 1x per quarter for team meetings
The base salary range for this role is $130,000-$150,000
Benefits
Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre‑tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high‑deductible plan)
Coverage & Protection: 100% paid short‑ and long‑term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you're close to an office, we encourage spending some time in‑person to collaborate and connect. If not, remote is always an option.
Home Office Setup: We'll ship you the gear you need to create a comfortable workspace at home.
401(k): Save for your future with tax advantages (and company match!)
Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Client Services
Reports To:
Group Account Director, Client Services
Job type:
Full Time, Exempt
Who We Are Impiricus is the first and only AI-powered HCP Engagement Engine. In 2025, Deloitte named Impiricus the #1 fastest growing company in North America for their prestigious Fast 500 list. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to transform how life sciences companies support physicians. We ethically connect HCPs to pharma resources, reduce go-to-market costs and accelerate patient access to the treatments they need.
With our unique access to the largest opted‑in network of HCPs, their insights, and clinical expertise, we are the leading provider of AI technology and real‑time channels that life science companies need to deliver clear, reliable, and evidence‑based resources directly into the hands of HCPs. Guided by a council of 2000+ trusted HCP advisors, we ensure every interaction is clinically meaningful, ethically grounded and leads to better patient care.
Job Summary We are seeking a Senior Director of Client Services who will be responsible for oversight of multiple campaigns across different pharma companies and therapeutic areas to drive overall success and implementation. You will lead a team of 2‑4 Client Success Managers, functioning as the client's strategic partner. You will work with the pharma client, agencies, and all internal/external stakeholders involved to understand brand goals and strategic imperatives, aligning them with campaign content and strategy, ultimately driving account growth and retention. You will work with your Group Account Director to highlight any measurable business impacts and take direct ownership of your pod's account health.
Responsibilities Strategic Client Leadership & Revenue Ownership
Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
Develop and execute annual account growth plans aligned to client brand and portfolio strategies
Work with your Client Success Managers and Business Development partners to identify and close upsell/cross‑sell opportunities in partnership with Sales, contributing to revenue growth targets
Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
Client Partnership
Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
Cultivate strong client relationships acting as a trusted advisor in the space
Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
Collaborate with client stakeholders and extended teams for project execution
Cross-function And Team Leadership
Manage and mentor a team of Client Services Managers and Coordinators, fostering a high‑performance, solutions‑oriented team culture
Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
Contribute to department‑level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
Escalate and resolve risks proactively to protect revenue and client satisfaction
Experience
Bachelor's degree in a relevant field
5‑7 year's experience in Pharmaceutical Marketing at an agency or similar
History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
Experience leading and developing high‑performing teams
Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
Exceptional presentation skills and the ability to think quickly and problem solve
Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
Proven ability to drive revenue growth through consultative selling and strategic expansion
Travel as much as 1x per quarter for team meetings
The base salary range for this role is $130,000-$150,000
Benefits
Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
HSA, FSA & DCFSA: Pre‑tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high‑deductible plan)
Coverage & Protection: 100% paid short‑ and long‑term disability, plus life and AD&D insurance
Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
Your Work, Your Way: If you're close to an office, we encourage spending some time in‑person to collaborate and connect. If not, remote is always an option.
Home Office Setup: We'll ship you the gear you need to create a comfortable workspace at home.
401(k): Save for your future with tax advantages (and company match!)
Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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