Strategy Consultant
Optimizely, Austin, TX, United States
Introduction
Our mission on the Rapid Experimentation team (aka Rapid X) is to help Fortune 1000 clients achieve their business goals via Optimizely’s Experimentation, Personalization, and Collaboration solutions. Our remote, global team is composed of Strategy Consultants, Solutions Architects, Designers, Project Managers, Developers, and QA engineers, allowing us to plug gaps anywhere in our customers’ workflows. Whether it be overarching program strategy and governance, campaign execution, results analysis, bespoke technical solutions, or anything in between, we position our customers to increase the velocity of their testing and scale with best practices in mind.
The ideal candidate is:
Passionate about A/B and multivariate testing, personalization, and CRO
Confident in high-level understanding of web development concepts (front‑end vs. backend, purpose of different environments, HTML vs. CSS vs. JavaScript, etc.)
Fearless and proactive in a start‑up environment within a larger organization
An excellent communicator, written and verbal
Detail oriented
Excited to work with a cross‑functional team
Comfortable working remotely
Self‑aware – understands when to ask for help
Reliable
Job Responsibilities
Own a portfolio of clients in North America, nurturing the account to drive test velocity and effectiveness for a high ROI experimentation program
Collaborate with a team of other Strategy Consultants, Project managers, Designers, Developers, and QA Engineers to execute the experiments for our customer
Take vague test ideas or requirements from a client and turn that into a recommendation of how to frame the experiment from an experiment design and UX design standpoint
Run weekly or bi‑weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments
Help clients find the best methods to show the value of experimentation and personalization within their companies
Help build and scale a Digital Experience Optimization (DXO) practice that provides strategic ideation, design guidance, development and quality assurance support to a growing number of customers focused on digital experience optimization
Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services
In your first 90 days you will:
Meet the full team and develop an understanding of roles and responsibilities
Participate in training sessions to understand the Optimizely product and relevant features
Shadow senior team members on strategic accounts
Commit our internal processes and tools to memory
Build familiarity with all the services our team can deliver for customers
Spearhead at least 1 low complexity test build from start to finish
Spearhead at least 1 mid‑complexity build test from start to finish
Own at least 1 test ideation‑focused deliverable
Formally transition into role as primary Strategy Consultant for a subset of accounts
Conduct your first Results Review
Knowledge And Experience
About you: 4+ years of experience in customer‑facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in‑house strategy for digital or technology firms SaaS, ideally for a customer experience technology
Ability to facilitate executive level discussions, understanding the motivations and concerns of C‑level executives and connecting your messaging to them
Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
Ability to thrive in ambiguity and help define a structure
Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models
Ability to understand, interact with, and advise various C‑level stakeholders
Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
Experience working with sales management and field sales
Familiarity with value‑based selling or value consulting is helpful
Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse and multifaceted team.
Competencies
Adapting to Others
Communicating Effectively
Critical Thinking
Establishing Relationships
Serving Customers
#J-18808-Ljbffr
The ideal candidate is:
Passionate about A/B and multivariate testing, personalization, and CRO
Confident in high-level understanding of web development concepts (front‑end vs. backend, purpose of different environments, HTML vs. CSS vs. JavaScript, etc.)
Fearless and proactive in a start‑up environment within a larger organization
An excellent communicator, written and verbal
Detail oriented
Excited to work with a cross‑functional team
Comfortable working remotely
Self‑aware – understands when to ask for help
Reliable
Job Responsibilities
Own a portfolio of clients in North America, nurturing the account to drive test velocity and effectiveness for a high ROI experimentation program
Collaborate with a team of other Strategy Consultants, Project managers, Designers, Developers, and QA Engineers to execute the experiments for our customer
Take vague test ideas or requirements from a client and turn that into a recommendation of how to frame the experiment from an experiment design and UX design standpoint
Run weekly or bi‑weekly calls with your clients where you will discuss the results of recently completed tests, the status of experiments in the design/dev cycle, and strategize on future experiments
Help clients find the best methods to show the value of experimentation and personalization within their companies
Help build and scale a Digital Experience Optimization (DXO) practice that provides strategic ideation, design guidance, development and quality assurance support to a growing number of customers focused on digital experience optimization
Work closely with team leadership to improve processes, enable customer success, drive revenue, and evolve our services
In your first 90 days you will:
Meet the full team and develop an understanding of roles and responsibilities
Participate in training sessions to understand the Optimizely product and relevant features
Shadow senior team members on strategic accounts
Commit our internal processes and tools to memory
Build familiarity with all the services our team can deliver for customers
Spearhead at least 1 low complexity test build from start to finish
Spearhead at least 1 mid‑complexity build test from start to finish
Own at least 1 test ideation‑focused deliverable
Formally transition into role as primary Strategy Consultant for a subset of accounts
Conduct your first Results Review
Knowledge And Experience
About you: 4+ years of experience in customer‑facing roles in: Analytics, digital customer experience, or conversion optimization Management consulting or in‑house strategy for digital or technology firms SaaS, ideally for a customer experience technology
Ability to facilitate executive level discussions, understanding the motivations and concerns of C‑level executives and connecting your messaging to them
Basic understanding of the MarTech landscape and how different SaaS tools are used to achieve different outcomes
Ability to explain strategy and concepts to executives, technical teams, practitioners, and other stakeholders
Ability to thrive in ambiguity and help define a structure
Proven communication and presentation skills Experience in both qualitative and quantitative analysis, financial / business case models
Ability to understand, interact with, and advise various C‑level stakeholders
Familiarity with customer experience technology, able to understand digital analytics and design / product / CRO processes
Experience working with sales management and field sales
Familiarity with value‑based selling or value consulting is helpful
Even if you meet 60% of these qualifications, we encourage you to apply! We are looking to create a diverse and multifaceted team.
Competencies
Adapting to Others
Communicating Effectively
Critical Thinking
Establishing Relationships
Serving Customers
#J-18808-Ljbffr