Patient Account Representative
Charlie Health, Nashville, TN, United States
Why Charlie Health?
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.
Charlie Health exists to change that. Our mission is to connect the world to life‑savings behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role The purpose of this position is to research and rectify third‑party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims. Given the complexities of the healthcare insurance, it’s vital we have a strong, analytical, focus‑driven individual in this role.
Responsibilities
Maintain aged insurance accounts receivable (AR) queues at a reasonable age‑base date as defined by leadership.
Review and appeal denied claims for bundling, medical coding, and contracting related issues.
Follow up on all appeal submissions in a timely manner.
Process corrected claims and assist with timely turnaround for medical documentation requests.
Provide follow‑up and feedback to leadership regarding assignments.
Work and coordinate with other departments to ensure smooth and efficient operation in all areas of aged AR.
Generate necessary reports to ensure assigned AR is actively worked & maintained.
Qualifications
3+ years of experience in insurance account receivable department, preferably in behavioral health.
Knowledge of payer specific billing requirements.
Highly organized and able to track workflows through various tools.
Strict attention to detail with excellent organizational skills.
Customer service skills to work with insurance companies and teammates within the company.
Maintain a high level of integrity and confidentiality of medical information.
Preferred: Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes’ commuting distance of the office.
Benefits Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees. Read more about our benefits here.
Our Values
Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
#J-18808-Ljbffr
Charlie Health exists to change that. Our mission is to connect the world to life‑savings behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.
As a rapidly growing organization, we’re reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you’re ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.
About the Role The purpose of this position is to research and rectify third‑party healthcare insurance denials, edits, requests for information, and other related correspondence. Support other RCM departments in identifying and analyzing open claims, as well as correct billing errors. The Insurance Accounts Receivable Representative must have a thorough knowledge of government, commercial, HMO, PPO, and other types of insurance billing guidelines in multiple states and demonstrate effective judgment when processing all claims. Given the complexities of the healthcare insurance, it’s vital we have a strong, analytical, focus‑driven individual in this role.
Responsibilities
Maintain aged insurance accounts receivable (AR) queues at a reasonable age‑base date as defined by leadership.
Review and appeal denied claims for bundling, medical coding, and contracting related issues.
Follow up on all appeal submissions in a timely manner.
Process corrected claims and assist with timely turnaround for medical documentation requests.
Provide follow‑up and feedback to leadership regarding assignments.
Work and coordinate with other departments to ensure smooth and efficient operation in all areas of aged AR.
Generate necessary reports to ensure assigned AR is actively worked & maintained.
Qualifications
3+ years of experience in insurance account receivable department, preferably in behavioral health.
Knowledge of payer specific billing requirements.
Highly organized and able to track workflows through various tools.
Strict attention to detail with excellent organizational skills.
Customer service skills to work with insurance companies and teammates within the company.
Maintain a high level of integrity and confidentiality of medical information.
Preferred: Able to work a hybrid schedule of 4 days per week in our Nashville office and located within 75 minutes’ commuting distance of the office.
Benefits Charlie Health is pleased to offer comprehensive benefits to all full‑time, exempt employees. Read more about our benefits here.
Our Values
Connection: Care deeply & inspire hope.
Congruence: Stay curious & heed the evidence.
Commitment: Act with urgency & don’t give up.
Please do not call our public clinical admissions line in regard to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.
By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.
#J-18808-Ljbffr