Global HR Operations Director
Morgan Street Holdings, Chicago, IL, United States
About Us
Morgan Street Holdings is a privately owned enterprise with a diverse portfolio of operating companies, including HAVI Supply Chain, tms, Stanley and Continental. Our operating companies offer best‑in‑class sourcing and supply chain capabilities, brand‑defining and marketing and promotion services, innovative consumer products, and dining and refreshment food solutions. Morgan Street Holdings employs over 10,000 people and serves 300+ customers across the globe.
Why Work Here
Do What’s Right
Respect and Value All
Think Big Together
Elevate our Customers and People
At Morgan Street Holdings, we are proud to make moments that matter every day for our people and our customers. We do this through living our values and support our people with competitive pay, benefits, flexibility, and a growth mindset.
What You Will Bring To The Organization The Head of Global HR Operations is a senior leader responsible for designing, scaling, and continuously improving HR operational excellence across a global organization. This role oversees end‑to‑end HR operations, ensuring consistent, compliant, and high‑quality employee experiences worldwide while enabling growth through automation, data, and technology. This leader is pragmatic, curious, and growth‑minded—someone who balances strategic vision with hands‑on execution, solves complex problems with clarity, and relentlessly improves how HR operates at scale.
Global HR Operations Leadership
Lead and scale global HR operations across regions, ensuring consistency while respecting local requirements and cultural nuances.
Own core HR operational processes including employee lifecycle management, HR service delivery, case management, policy administration, and data governance.
Partner closely with regional HR leaders to ensure seamless global‑local execution.
Take end‑to‑end ownership of HR operational priorities and initiatives, proactively identifying what needs to be done and driving work forward.
Process Excellence & Continuous Improvement
Drive a culture of continuous improvement, using data, root‑cause analysis, and employee feedback to simplify and optimize HR processes.
Identify operational inefficiencies and design pragmatic, scalable solutions.
Establish and track KPIs and SLAs to measure service quality, speed, and effectiveness.
Automation & Technology Enablement
Partner with HR technology to focus on automation and self‑service.
Leverage AI, workflow automation, and digital tools to improve accuracy, speed, and employee experience.
Ensure HR systems are integrated, scalable, and fit for future growth.
Problem Solving & Execution
Act as a hands‑on problem solver for complex operational challenges, from global process gaps to urgent people issues.
Translate ambiguity into clear, actionable plans.
Balance speed and rigor, knowing when “good enough” is better than perfect.
Governance, Risk & Compliance
Ensure global HR operations comply with employment laws, data privacy regulations, and internal controls.
Partner with Legal, Finance, and Risk to manage compliance, audits, controls, and policy adherence.
People Data & Analytics Leadership
Own global people data strategy, governance, and operational reporting across HR systems.
Ensure data accuracy, consistency, and reliability across regions, enabling confident decision‑making.
Lead the development of scalable people analytics dashboards and reporting for HR and business leaders.
Translate people data into actionable insights that improve workforce planning, operational efficiency, and employee experience.
Partner with Finance, IT, and Business leaders to align people data with business metrics.
Embed analytics into day‑to‑day HR operations, moving from reactive reporting to proactive insight.
Team Leadership & Development
Build, lead, and develop a high‑performing global HR operations team.
Foster curiosity, accountability, and ownership within the team.
Create clear career paths and capabilities aligned to a modern, tech‑enabled HR function.
Qualifications & Experience
10+ years of progressive HR experience, with significant leadership experience in global HR operations.
Demonstrated success leading HR operations across multiple regions and complex regulatory environments.
Strong track record of process redesign, automation, and HR technology transformation.
Experience scaling HR operations in high‑growth or transforming organizations preferred.
Demonstrated experience leading People Data, HR analytics, or workforce reporting at a global scale.
Experience leveraging analytics to drive operational decisions and continuous improvement.
Skills & Attributes
Pragmatic and solutions‑oriented: Focused on what works, not just what’s ideal.
Curious and growth‑minded: Constantly learning, experimenting, and improving.
Continuous improvement focused: Naturally sees opportunities to simplify and optimize.
Strong problem solver: Comfortable navigating ambiguity and complexity.
Tech‑forward: Passionate about automation, data, and modern HR platforms.
Executive communicator: Able to influence senior leaders with clarity and credibility.
Compensation Starting salary between $170,000 - $185,000.
Benefits
Generous medical, dental, vision and other great benefits.
Paid parental and medical leave programs.
401(k) with a company match component and profit sharing.
15 days of paid time off plus company holidays.
Hybrid work model.
Tuition reimbursement and student loan repayment assistance.
Inclusive employee resource groups.
Equal Opportunity Employer We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Recruiting Agencies MSH does not accept agency resumes submitted by third‑party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any company location. MSH is not responsible for any fees related to unsolicited resumes.
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Why Work Here
Do What’s Right
Respect and Value All
Think Big Together
Elevate our Customers and People
At Morgan Street Holdings, we are proud to make moments that matter every day for our people and our customers. We do this through living our values and support our people with competitive pay, benefits, flexibility, and a growth mindset.
What You Will Bring To The Organization The Head of Global HR Operations is a senior leader responsible for designing, scaling, and continuously improving HR operational excellence across a global organization. This role oversees end‑to‑end HR operations, ensuring consistent, compliant, and high‑quality employee experiences worldwide while enabling growth through automation, data, and technology. This leader is pragmatic, curious, and growth‑minded—someone who balances strategic vision with hands‑on execution, solves complex problems with clarity, and relentlessly improves how HR operates at scale.
Global HR Operations Leadership
Lead and scale global HR operations across regions, ensuring consistency while respecting local requirements and cultural nuances.
Own core HR operational processes including employee lifecycle management, HR service delivery, case management, policy administration, and data governance.
Partner closely with regional HR leaders to ensure seamless global‑local execution.
Take end‑to‑end ownership of HR operational priorities and initiatives, proactively identifying what needs to be done and driving work forward.
Process Excellence & Continuous Improvement
Drive a culture of continuous improvement, using data, root‑cause analysis, and employee feedback to simplify and optimize HR processes.
Identify operational inefficiencies and design pragmatic, scalable solutions.
Establish and track KPIs and SLAs to measure service quality, speed, and effectiveness.
Automation & Technology Enablement
Partner with HR technology to focus on automation and self‑service.
Leverage AI, workflow automation, and digital tools to improve accuracy, speed, and employee experience.
Ensure HR systems are integrated, scalable, and fit for future growth.
Problem Solving & Execution
Act as a hands‑on problem solver for complex operational challenges, from global process gaps to urgent people issues.
Translate ambiguity into clear, actionable plans.
Balance speed and rigor, knowing when “good enough” is better than perfect.
Governance, Risk & Compliance
Ensure global HR operations comply with employment laws, data privacy regulations, and internal controls.
Partner with Legal, Finance, and Risk to manage compliance, audits, controls, and policy adherence.
People Data & Analytics Leadership
Own global people data strategy, governance, and operational reporting across HR systems.
Ensure data accuracy, consistency, and reliability across regions, enabling confident decision‑making.
Lead the development of scalable people analytics dashboards and reporting for HR and business leaders.
Translate people data into actionable insights that improve workforce planning, operational efficiency, and employee experience.
Partner with Finance, IT, and Business leaders to align people data with business metrics.
Embed analytics into day‑to‑day HR operations, moving from reactive reporting to proactive insight.
Team Leadership & Development
Build, lead, and develop a high‑performing global HR operations team.
Foster curiosity, accountability, and ownership within the team.
Create clear career paths and capabilities aligned to a modern, tech‑enabled HR function.
Qualifications & Experience
10+ years of progressive HR experience, with significant leadership experience in global HR operations.
Demonstrated success leading HR operations across multiple regions and complex regulatory environments.
Strong track record of process redesign, automation, and HR technology transformation.
Experience scaling HR operations in high‑growth or transforming organizations preferred.
Demonstrated experience leading People Data, HR analytics, or workforce reporting at a global scale.
Experience leveraging analytics to drive operational decisions and continuous improvement.
Skills & Attributes
Pragmatic and solutions‑oriented: Focused on what works, not just what’s ideal.
Curious and growth‑minded: Constantly learning, experimenting, and improving.
Continuous improvement focused: Naturally sees opportunities to simplify and optimize.
Strong problem solver: Comfortable navigating ambiguity and complexity.
Tech‑forward: Passionate about automation, data, and modern HR platforms.
Executive communicator: Able to influence senior leaders with clarity and credibility.
Compensation Starting salary between $170,000 - $185,000.
Benefits
Generous medical, dental, vision and other great benefits.
Paid parental and medical leave programs.
401(k) with a company match component and profit sharing.
15 days of paid time off plus company holidays.
Hybrid work model.
Tuition reimbursement and student loan repayment assistance.
Inclusive employee resource groups.
Equal Opportunity Employer We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Recruiting Agencies MSH does not accept agency resumes submitted by third‑party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any company location. MSH is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr