Personal Lines Client Service Manager, II
Gallagher, Franklin, TN, United States
Introduction
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview As a Personal Lines Client Service Manager II, you’ll be at the heart of our mission to protect what matters most to our high net worth clients. This full-time fully remote role gives you the chance to manage a diverse portfolio of personal lines clients while working with a supportive and collaborative team.
How You'll Make An Impact In this role, you’ll be the go-to advisor for a group of valued clients, ensuring their insurance needs are met with care and precision. You’ll handle the day-to-day management of their accounts, always aiming to exceed expectations and meet our service goals. By building strong relationships with both clients and colleagues, you’ll help uphold Gallagher's reputation for excellence and reliability. Your work will give clients peace of mind, knowing their personal insurance is in expert hands.
Work closely with colleagues to create and deliver tailored insurance solutions.
Be the main point of contact for clients, addressing their questions and resolving any issues quickly.
Keep an eye on account performance and look for ways to improve and grow.
Embody Gallagher’s commitment to integrity and outstanding service in every interaction.
About You Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
Here’s what you’ll bring to the role:
A passion for helping clients and building lasting relationships.
Strong organizational skills to manage multiple accounts effectively.
The ability to communicate complex information in a clear and friendly way.
A collaborative mindset and a commitment to doing what’s right.
Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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Overview As a Personal Lines Client Service Manager II, you’ll be at the heart of our mission to protect what matters most to our high net worth clients. This full-time fully remote role gives you the chance to manage a diverse portfolio of personal lines clients while working with a supportive and collaborative team.
How You'll Make An Impact In this role, you’ll be the go-to advisor for a group of valued clients, ensuring their insurance needs are met with care and precision. You’ll handle the day-to-day management of their accounts, always aiming to exceed expectations and meet our service goals. By building strong relationships with both clients and colleagues, you’ll help uphold Gallagher's reputation for excellence and reliability. Your work will give clients peace of mind, knowing their personal insurance is in expert hands.
Work closely with colleagues to create and deliver tailored insurance solutions.
Be the main point of contact for clients, addressing their questions and resolving any issues quickly.
Keep an eye on account performance and look for ways to improve and grow.
Embody Gallagher’s commitment to integrity and outstanding service in every interaction.
About You Required:
Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience. Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required.
Preferred:
Previous insurance knowledge and experience managing client relationships. Solid financial acumen.
Here’s what you’ll bring to the role:
A passion for helping clients and building lasting relationships.
Strong organizational skills to manage multiple accounts effectively.
The ability to communicate complex information in a clear and friendly way.
A collaborative mindset and a commitment to doing what’s right.
Compensation And Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Minimum core benefits:
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Other benefits include:
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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