ESM Director: Governance, Incident & Process Excellence

A leading global financial group is seeking an experienced AD Technology Enterprise Service Management Director to lead IT Service Management processes across the Americas. The role involves governance, oversight, and improvement of Incident, Problem, Request, and Change Management. The ideal candidate will oversee a team, ensure compliance with ITIL standards, and drive cross-entity alignment. Candidates should possess strong leadership and analytical skills, with a preference for advanced degrees. The position supports a hybrid work model while requiring local residence near the office. #J-18808-Ljbffr