Senior Community Association Manager
Pilot Property Management, Inc., Irvine, CA, United States
Overview
Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed‑use, commercial, new project developments, large‑scale onsite communities, and master‑planned community associations.
Job Type Full‑time
Summary The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The role manages and assists with special projects, guides Community Association Managers, and ensures client satisfaction and account retention. Key responsibilities include knowledge of company policies, budgeting, financial management, and maintaining positive client relationships.
Why Join Keystone? Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We provide an excellent level of service, nurture leadership, promote personal success, and reward those who exceed expectations. Keystone is a certified Great Place to Work, reflecting our commitment to a positive and supportive environment where everyone can thrive.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work‑Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre‑Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short‑Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Paid Time Off (PTO)
12 Paid Holidays
Essential Job Duties and Responsibilities
Meet with associations 1–2 times per week onsite.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices for management and oversight.
Manage and run monthly, bimonthly, quarterly, and annual board meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the communities.
Update association communications and ensure current information is displayed on bulletin boards and the website.
Prepare association newsletters and other communications with owners and residents as required.
Maintain strong knowledge of industry trends.
Create budgets and manage financials.
Comply with company policies and procedures.
Maintain client satisfaction and account retention.
Partner with association boards and internal departments to integrate new programs, services, and initiatives.
Participate in management training.
Provide exceptional support to meet or exceed expectations of a high‑volume, high‑demand, tailored service for a client base with complex operations and high‑end amenities.
Participate in the emergency phone and in‑house coverage schedule.
Follow all Human Resources policies and attend all required training and mandatory meetings.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Perform any additional duties as required by the supervisor.
Qualification Requirements
Valid driver’s license with a clean DMV record.
Reliable transportation and ability to drive to and from communities.
Strong knowledge of the HOA industry.
Passing score on Keystone Senior CAM test.
Minimum 4 years of client service experience, responsive, follow‑up, and loop closure with clients.
Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software.
Effective oral and written communication and listening skills.
Professional and calm demeanor.
Demonstrated problem‑solving abilities.
Comprehensive industry knowledge.
Substantial office presence.
Excellent interpersonal, influencing, and relationship‑building skills.
Strong verbal and written communication.
Ability to attend and participate in night meetings.
Verifiable references.
Pass a background check.
Education And/or Experience
2 to 4 years in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required; CAI or CACM designation a plus.
Work Environment The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low‑level noise exposure.
Reasonable Accommodation Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities.
Equal Opportunity Employer Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and DMV Check.
Salary $80,000 – $90,000 Annually
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Job Type Full‑time
Summary The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The role manages and assists with special projects, guides Community Association Managers, and ensures client satisfaction and account retention. Key responsibilities include knowledge of company policies, budgeting, financial management, and maintaining positive client relationships.
Why Join Keystone? Keystone is dedicated to empowering team members to improve people’s lives beyond expectations. We provide an excellent level of service, nurture leadership, promote personal success, and reward those who exceed expectations. Keystone is a certified Great Place to Work, reflecting our commitment to a positive and supportive environment where everyone can thrive.
What We Offer
Competitive Salary
Hybrid and Flexible working arrangements
Work‑Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre‑Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short‑Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
Paid Time Off (PTO)
12 Paid Holidays
Essential Job Duties and Responsibilities
Meet with associations 1–2 times per week onsite.
Willingness to manage and assist in special projects.
Manage all operations for a portfolio of community associations.
Demonstrate consistency in all areas.
Provide leadership and consulting with clients on best practices for management and oversight.
Manage and run monthly, bimonthly, quarterly, and annual board meetings.
Work extensively with the Board of Directors, vendors, contractors, and homeowners within the communities.
Update association communications and ensure current information is displayed on bulletin boards and the website.
Prepare association newsletters and other communications with owners and residents as required.
Maintain strong knowledge of industry trends.
Create budgets and manage financials.
Comply with company policies and procedures.
Maintain client satisfaction and account retention.
Partner with association boards and internal departments to integrate new programs, services, and initiatives.
Participate in management training.
Provide exceptional support to meet or exceed expectations of a high‑volume, high‑demand, tailored service for a client base with complex operations and high‑end amenities.
Participate in the emergency phone and in‑house coverage schedule.
Follow all Human Resources policies and attend all required training and mandatory meetings.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Perform any additional duties as required by the supervisor.
Qualification Requirements
Valid driver’s license with a clean DMV record.
Reliable transportation and ability to drive to and from communities.
Strong knowledge of the HOA industry.
Passing score on Keystone Senior CAM test.
Minimum 4 years of client service experience, responsive, follow‑up, and loop closure with clients.
Proficient in MS Office, TEAMS, Outlook, Word, Excel, PowerPoint, and HOA software.
Effective oral and written communication and listening skills.
Professional and calm demeanor.
Demonstrated problem‑solving abilities.
Comprehensive industry knowledge.
Substantial office presence.
Excellent interpersonal, influencing, and relationship‑building skills.
Strong verbal and written communication.
Ability to attend and participate in night meetings.
Verifiable references.
Pass a background check.
Education And/or Experience
2 to 4 years in a Community Association Management role.
Bachelor’s Degree preferred.
High School Diploma or GED required.
CMCA designation required; CAI or CACM designation a plus.
Work Environment The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Ability to drive to communities.
Ability to sit, stand, and operate business equipment.
Typical office environment with low‑level noise exposure.
Reasonable Accommodation Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to hr@keystonepacific.com for assistance. Please include a description of your requested accommodation, your name, and contact information. This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the online application system by individuals with disabilities.
Equal Opportunity Employer Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background and DMV Check.
Salary $80,000 – $90,000 Annually
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