Learning Experience Designer
PayPal, Inc., Austin, TX, United States
PayPal is seeking a Learning Experience Designer to design immersive, AI‑augmented, multi‑modal learning that builds faster teammate readiness and personalization.
Essential Responsibilities
Own the end‑to‑end development and delivery of learning programs, applying adult learning methodologies and instructional design principles to create programs that address specific learner needs.
Identify the most suitable formats for training materials based on learner needs, and lead the creation of targeted, engaging content that aligns with learner experience design and program objectives.
Serve as the primary point of contact for stakeholders throughout the learning program development process, gathering program requirements and translating them into strategic, impactful learning programs that align with organizational goals.
Lead collaboration with cross‑functional teams to ensure learning programs align with business objectives, adjusting approaches as needed to meet evolving needs and ensuring scalability and effectiveness.
Assess the effectiveness of learning programs, implement continuous improvements, and identify the most suitable learning technologies and methodologies to enhance program delivery and learner engagement.
Minimum Qualifications
3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
Preferred Qualifications and Additional Responsibilities
Our multidisciplinary team includes Learning Experience Designers, Learning Experience Managers, Learning Curriculum Managers, a Learning Technologist, and a Learning BI Analyst, all united by a common mission – to equip our people with learning experiences and journeys that accelerate growth, ensure knowledge is always within reach, and enhance every customer interaction.
3+ years in instructional/experience design.
Mastery of ID tools: Articulate Storyline, Vyond, Adobe Captivate and Camtasia.
Strong grasp of learning science and user‑experience (UX).
Familiarity with simulation, Digital Adoption Platforms (DAP), Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
Understanding of xAPI and analytics integration.
Passion for innovation and inclusion in learning.
Skilled at stakeholder facilitation and proposal prototyping.
Design and produce high‑quality eLearning, videos, simulations, and microlearning content that are interactive, scalable, and aligned with brand and accessibility standards.
Apply learning science principles, data insights, and design thinking methods to craft experiences that enhance retention, motivation, and on‑the‑job performance.
Use AI tools (e.g. iXHello, Syntheisa, Easygenerator) to accelerate content design, personalize learning pathways, and generate adaptive or scenario‑based materials.
Integrate learning into the flow of work by embedding learning moments into systems like Salesforce, digital adoption platforms, and other workflow tools.
Build learning solutions that meet internal governance, compliance, and accessibility (e.g., WCAG) standards while being inclusive for a diverse global workforce.
Stay ahead of learning technology and experience design trends, piloting new AI, simulation, or immersive approaches to continuously elevate learner engagement and ROI.
Collaborate cross‑functionally with SMEs and partners to co‑create and validate content accuracy and impact.
Pay Range
Chicago, Illinois: $72,500 – $103,400 annually
Austin, Texas: $72,500 – $103,400 annually
Work Model Our balanced hybrid work model offers 3 days in the office and 2 days remote, combining in‑person collaboration with flexible workspace choices.
Benefits PayPal offers flexible work, health and life insurance, employee share options, and additional benefits to support financial, physical, and mental well‑being.
Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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Essential Responsibilities
Own the end‑to‑end development and delivery of learning programs, applying adult learning methodologies and instructional design principles to create programs that address specific learner needs.
Identify the most suitable formats for training materials based on learner needs, and lead the creation of targeted, engaging content that aligns with learner experience design and program objectives.
Serve as the primary point of contact for stakeholders throughout the learning program development process, gathering program requirements and translating them into strategic, impactful learning programs that align with organizational goals.
Lead collaboration with cross‑functional teams to ensure learning programs align with business objectives, adjusting approaches as needed to meet evolving needs and ensuring scalability and effectiveness.
Assess the effectiveness of learning programs, implement continuous improvements, and identify the most suitable learning technologies and methodologies to enhance program delivery and learner engagement.
Minimum Qualifications
3+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
Preferred Qualifications and Additional Responsibilities
Our multidisciplinary team includes Learning Experience Designers, Learning Experience Managers, Learning Curriculum Managers, a Learning Technologist, and a Learning BI Analyst, all united by a common mission – to equip our people with learning experiences and journeys that accelerate growth, ensure knowledge is always within reach, and enhance every customer interaction.
3+ years in instructional/experience design.
Mastery of ID tools: Articulate Storyline, Vyond, Adobe Captivate and Camtasia.
Strong grasp of learning science and user‑experience (UX).
Familiarity with simulation, Digital Adoption Platforms (DAP), Learning Management Systems (LMS) and Learning Experience Platforms (LXP).
Understanding of xAPI and analytics integration.
Passion for innovation and inclusion in learning.
Skilled at stakeholder facilitation and proposal prototyping.
Design and produce high‑quality eLearning, videos, simulations, and microlearning content that are interactive, scalable, and aligned with brand and accessibility standards.
Apply learning science principles, data insights, and design thinking methods to craft experiences that enhance retention, motivation, and on‑the‑job performance.
Use AI tools (e.g. iXHello, Syntheisa, Easygenerator) to accelerate content design, personalize learning pathways, and generate adaptive or scenario‑based materials.
Integrate learning into the flow of work by embedding learning moments into systems like Salesforce, digital adoption platforms, and other workflow tools.
Build learning solutions that meet internal governance, compliance, and accessibility (e.g., WCAG) standards while being inclusive for a diverse global workforce.
Stay ahead of learning technology and experience design trends, piloting new AI, simulation, or immersive approaches to continuously elevate learner engagement and ROI.
Collaborate cross‑functionally with SMEs and partners to co‑create and validate content accuracy and impact.
Pay Range
Chicago, Illinois: $72,500 – $103,400 annually
Austin, Texas: $72,500 – $103,400 annually
Work Model Our balanced hybrid work model offers 3 days in the office and 2 days remote, combining in‑person collaboration with flexible workspace choices.
Benefits PayPal offers flexible work, health and life insurance, employee share options, and additional benefits to support financial, physical, and mental well‑being.
Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. PayPal will provide reasonable accommodations for qualified individuals with disabilities.
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