Senior Presales Engineer (m/f/d) - Germany, Remote
IGEL Technology, New Bremen, OH, United States
LOCATION: Germany - Remote
THE ROLE
This position requires daily customer, business partner, and internal team interaction. Working closely with the Sales teams, you will be engaged in the customer’s journey from the discovery phase to the post‑sales handover. A strong focus of this role lies in leading technical discovery, conducting customer workshops, and driving proof of concepts to successfully validate solutions. You will work closely with customers to understand their requirements, define use cases, and translate business needs into scalable technical solutions. The primary focus of this role is on engaging with large enterprise and upper mid‑market (corporate) customers and prospects from Germany. These include strategic accounts across key industries such as Healthcare, Government, Finance, Manufacturing, and Retail, where complex environments demand customized, scalable EUC solutions. This is a highly execution‑driven role requiring strong hands‑on involvement in customer environments and full ownership of technical engagements.
TASKS AND RESPONSIBILITIES
Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Germany and across the EMEA region
Act as the primary technical contact for customers from discovery and qualification through to post‑sales handover
Build and maintain strong customer and partner relationships through virtual meetings and on‑site visits
Lead discovery activities by analyzing customer needs and translating them into technical solutions
Prepare, execute, and support proof of concepts (PoCs) to validate solutions in real customer environments
Take ownership of technical RFIs, RFPs, and public tenders, ensuring timely and high‑quality responses
Work on complex enterprise projects within strategic accounts
Architect solutions in collaboration with customers and partners, aligned with IGEL reference architecture and best practices
Assist technology partners in integrating their solutions with IGEL OS and coordinate handover to the IGEL Ready team
Develop and maintain subject‑matter expertise in relevant technology areas
Use remote tools to demonstrate IGEL solutions and troubleshoot technical issues
Ensure clear, structured, and professional communication between internal teams and customers
Prepare and deliver technical presentations, workshops, and demos, including proactive follow‑up
Represent IGEL at industry events, partner events, and trade shows
Promote IGEL training offerings, services, and certifications to customers and partners
Collaborate cross‑functionally with Development, Customer Engineering, Advanced Services, Sales, Marketing, and Leadership
Provide structured feedback from customers and the market to Product Management and Development
Manage technical activities and opportunity progress through IGEL’s helpdesk and case management systems
Drive case ownership and escalation where needed to ensure forward momentum on sales opportunities
Work independently with a high degree of ownership and judgment
Support and mentor less‑experienced colleagues
Continuously develop technical skills through training, certifications, and self‑study
Troubleshoot and resolve technical issues at the operating system and endpoint level
Travel as required to support customer engagements
EXPERIENCE AND QUALIFICATIONS Personal skills
Strong hands‑on mindset with a focus on execution and delivering results
Excellent written and verbal communication skills, with the ability to engage effectively with engineers, sales teams, and management
Strong presentation and workshop delivery skills
Ability to explain complex technical topics in a clear and structured way
Team player with strong interpersonal skills, able to build relationships across all levels
High level of ownership, accountability, and ability to work independently with minimal supervision
Strong problem‑solving skills with a creative and solution‑oriented approach
Ability to listen actively and work patiently with customers, partners, and colleaguesAbility to adapt quickly to new technologies and changing environments
Ability to multitask effectively and perform under pressure
Positive work ethic and professional attitude
Fluent in German and English
Technical skills
Minimum of 6+ years of experience in a Presales Engineer or similar customer‑facing technical role
Proven experience in leading end‑to‑end technical engagements, including discovery, customer workshops, solution design, and hands‑on delivery of Proof of Concepts (PoCs), with full ownership of the technical sales cycle
Strong troubleshooting capabilities across endpoint, operating system, network, and cloud layers
Solid understanding of Linux operating systems
Working knowledge of Windows operating systems
Experience with EUC / VDI / DaaS technologies such as:
Microsoft Remote Desktop Services (RDS)
Azure Virtual Desktop (AVD)
AWS Workspaces / AppStream
Citrix
VMware Horizon
Knowledge of networking fundamentals (TCP/IP, DHCP, DNS, Active Directory, etc.)
Strong understanding of security‑driven architectures, including endpoint security, Zero Trust, identity, and access management
Understanding of modern workspace and security‑focused architectures
Experience with IGEL solutions (IGEL OS, UMS, IGEL Cloud Gateway) is preferred
Good understanding of the solutions offered by IGEL’s technology partners
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Matt Krajnik IGEL Technology GmbH Green Park, 100 Longwater Avenue Reading, Berkshire RG2 6GP, United Kingdom +447939236699 matt.krajnik@igel.com
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
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TASKS AND RESPONSIBILITIES
Be part of a team of Presales engineers providing excellent service to IGEL’s customers and partners in Germany and across the EMEA region
Act as the primary technical contact for customers from discovery and qualification through to post‑sales handover
Build and maintain strong customer and partner relationships through virtual meetings and on‑site visits
Lead discovery activities by analyzing customer needs and translating them into technical solutions
Prepare, execute, and support proof of concepts (PoCs) to validate solutions in real customer environments
Take ownership of technical RFIs, RFPs, and public tenders, ensuring timely and high‑quality responses
Work on complex enterprise projects within strategic accounts
Architect solutions in collaboration with customers and partners, aligned with IGEL reference architecture and best practices
Assist technology partners in integrating their solutions with IGEL OS and coordinate handover to the IGEL Ready team
Develop and maintain subject‑matter expertise in relevant technology areas
Use remote tools to demonstrate IGEL solutions and troubleshoot technical issues
Ensure clear, structured, and professional communication between internal teams and customers
Prepare and deliver technical presentations, workshops, and demos, including proactive follow‑up
Represent IGEL at industry events, partner events, and trade shows
Promote IGEL training offerings, services, and certifications to customers and partners
Collaborate cross‑functionally with Development, Customer Engineering, Advanced Services, Sales, Marketing, and Leadership
Provide structured feedback from customers and the market to Product Management and Development
Manage technical activities and opportunity progress through IGEL’s helpdesk and case management systems
Drive case ownership and escalation where needed to ensure forward momentum on sales opportunities
Work independently with a high degree of ownership and judgment
Support and mentor less‑experienced colleagues
Continuously develop technical skills through training, certifications, and self‑study
Troubleshoot and resolve technical issues at the operating system and endpoint level
Travel as required to support customer engagements
EXPERIENCE AND QUALIFICATIONS Personal skills
Strong hands‑on mindset with a focus on execution and delivering results
Excellent written and verbal communication skills, with the ability to engage effectively with engineers, sales teams, and management
Strong presentation and workshop delivery skills
Ability to explain complex technical topics in a clear and structured way
Team player with strong interpersonal skills, able to build relationships across all levels
High level of ownership, accountability, and ability to work independently with minimal supervision
Strong problem‑solving skills with a creative and solution‑oriented approach
Ability to listen actively and work patiently with customers, partners, and colleaguesAbility to adapt quickly to new technologies and changing environments
Ability to multitask effectively and perform under pressure
Positive work ethic and professional attitude
Fluent in German and English
Technical skills
Minimum of 6+ years of experience in a Presales Engineer or similar customer‑facing technical role
Proven experience in leading end‑to‑end technical engagements, including discovery, customer workshops, solution design, and hands‑on delivery of Proof of Concepts (PoCs), with full ownership of the technical sales cycle
Strong troubleshooting capabilities across endpoint, operating system, network, and cloud layers
Solid understanding of Linux operating systems
Working knowledge of Windows operating systems
Experience with EUC / VDI / DaaS technologies such as:
Microsoft Remote Desktop Services (RDS)
Azure Virtual Desktop (AVD)
AWS Workspaces / AppStream
Citrix
VMware Horizon
Knowledge of networking fundamentals (TCP/IP, DHCP, DNS, Active Directory, etc.)
Strong understanding of security‑driven architectures, including endpoint security, Zero Trust, identity, and access management
Understanding of modern workspace and security‑focused architectures
Experience with IGEL solutions (IGEL OS, UMS, IGEL Cloud Gateway) is preferred
Good understanding of the solutions offered by IGEL’s technology partners
Interested? Apply now via our online applicant portal!
If you have any questions about the position or application process, our Talent Acquisition team is happy to assist.
Matt Krajnik IGEL Technology GmbH Green Park, 100 Longwater Avenue Reading, Berkshire RG2 6GP, United Kingdom +447939236699 matt.krajnik@igel.com
Please note that we are unable to hire applicants residing in countries outside our legal entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship.
We celebrate tolerance and diversity, and we are committed to building teams that represent a variety of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.
#J-18808-Ljbffr