Sr. AI Growth Partner - Enterprise
Eightfold AI, Santa Clara, CA, United States
Eightfold is a global leader in an
AI-native enterprise talent platform , trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
About The Role The Senior Customer Success Manager - Enterprise role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we are focused on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value.
The Senior Customer Success Manager is a trusted advisor to help our customers optimize and expand what’s working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re‑design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.
Responsibilities
Evangelize Eightfold AI platform with our customers and ensure customers maximize value
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long‑term value
Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes
Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long‑term value
Design and lead upsell opportunities that demonstrate solution capabilities
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross‑functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Required Qualifications
5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Ability to travel 10-15%
Preferred Qualifications
8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast‑growing technology/SaaS company
Experience in driving customer renewals and upsell opportunitiesExcellent problem solving in complex, multi‑stakeholder situations
Top‑level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
We are a team of self‑starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in‑person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in‑person engagement is essential to how we build high‑impact products and strong teams.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Please note that this role is only available in our designated hub locations: Santa Clara, CA and Greater Chicago, IL. All roles are hybrid.
Base salary ranges:
Zone A (SF Bay Area): Annual Base Salary Range: $117,000 to $185,000
Zone B (Greater Chicago): Annual Base Salary Range: $110,000 to $175,000
Our customer stories- https://eightfold.ai/customers/customer-stories/
Press- https://eightfold.ai/about/press
#J-18808-Ljbffr
AI-native enterprise talent platform , trusted by the world’s largest & most respected Fortune 500 organizations. Our platform is built from the ground up, operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for the US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
About The Role The Senior Customer Success Manager - Enterprise role at Eightfold is responsible for our customers' post-sales and implementation journey, ensuring that both our core AI platform & agents are delivering real, measurable outcomes. This role is an evolution of the traditional Customer Success role as we are focused on helping customers unblock the business value of AI through the Eightfold Talent Intelligence Platform. Our Senior Customer Success Managers share best practices and play-books to help our customers strategically integrate core AI and agents into existing workflows, identifying where they can augment work and create the most value.
The Senior Customer Success Manager is a trusted advisor to help our customers optimize and expand what’s working, ensuring the value of Eightfold grows over time. You will help them define their key aspirations and leverage the power of big data, AI and deep machine learning to re‑design the way they acquire, engage and empower talent, internally and externally, across the globe. You will also be the voice of our customers back to Eightfold.
Responsibilities
Evangelize Eightfold AI platform with our customers and ensure customers maximize value
Monitor adoption and identify and close opportunities for improved platform and agent usage to expand long‑term value
Leverage data to articulate ROI consistently and effectively to customer allowing to drive towards business outcomes
Lead renewal planning conversations with customers to ensure that solution aligns to business priorities and highlights long‑term value
Design and lead upsell opportunities that demonstrate solution capabilities
Unblock internal escalations by partnering with cross functional teams including product, engineering, product delivery, support, and sales
Build a deep understanding of your customer’s business and HR challenges; serve as a thought partner on strategy development and the role Eightfold can play
Build relationships and credibility with key contacts at all levels; proactively identify contact gaps and work cross‑functionally to foster those new relationships
Stay abreast of Eightfold product releases, roadmap, and the broader HR Tech landscape
Influence Eightfold’s strategic direction by understanding customer’s business, challenges, desired outcomes, and requested product features
Drive customer satisfaction through impeccable execution & strategic value add, guaranteeing customer renewal
Required Qualifications
5+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Ability to travel 10-15%
Preferred Qualifications
8+ years of experience in management consulting, functional HR talent acquisition/talent management/learning/etc., customer success, or account management
Experience in AI/ML technologies in the HR space or working at a fast‑growing technology/SaaS company
Experience in driving customer renewals and upsell opportunitiesExcellent problem solving in complex, multi‑stakeholder situations
Top‑level data analysis and synthesis
Close attention to detail, basics of project management, and ability to keep multiple trains running at once
Strong verbal and written communication skills
Experience with public speaking, webinars, and conferences
We are a team of self‑starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in your work and see your work's positive impact on your colleagues, our customers, and the world. We believe in providing transparency and support so you can do the best work of your career.
Hybrid Work @ Eightfold At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in‑person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara, London, Bangalore, and Noida offices are expected to work from the office three days per week, as we believe regular in‑person engagement is essential to how we build high‑impact products and strong teams.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
Please note that this role is only available in our designated hub locations: Santa Clara, CA and Greater Chicago, IL. All roles are hybrid.
Base salary ranges:
Zone A (SF Bay Area): Annual Base Salary Range: $117,000 to $185,000
Zone B (Greater Chicago): Annual Base Salary Range: $110,000 to $175,000
Our customer stories- https://eightfold.ai/customers/customer-stories/
Press- https://eightfold.ai/about/press
#J-18808-Ljbffr