Sales Systems Specialist
Sitka Inc., Bozeman, MT, United States
We are looking for a Dealer Services Associate to join our team in Bozeman, MT who will support SITKA Gear Wholesale Dealers & Retail Stores. The Dealer Services Associate will play a critical role in providing top class service to retailers as well as provide inside support to help drive the wholesale channel and retail growth.
The Dealer Services Associate will be expected to maintain operating efficiency by acting as a liaison between customers, account sales team, and other departments ensuring accurate order entry and processing, scalable growth of the wholesale channel and operational support for the business. The successful candidate for this position will possess excellent communication skills, maintain analytical accuracy, have a profound understanding of business flow, and be very detail oriented.
This position will be located at our facility in Bozeman, Montana, with the possibility of a hybrid work arrangement.
Responsibilities
Serve as the primary inside contact for all SITKA Gear dealers & distributors
Serve as the primary contact to the Sales Team to provide account and order status information
Participate in operational functions such as order outbound management, document sending, process creation, and other tasks
Create and analyze sales reports to drive continued sales growth
Manage sales orders and credits with accounting, operations and leadership teamsCreate and analyze inventory and sell-through reports to drive continued sales growth
Provide daily phone support which includes fielding calls for immediate order placement, order changes, return authorizations, delivery status, and more
Support marketing efforts to educate and inform retailers
Required Qualifications
Strong communication skills (both verbal and written) including listening skills
Proven ability to work independently as well as interdependently within the team
Demonstrated customer orientation and responsiveness in a premium outdoor brand
Demonstrated ability to manage multiple priorities and resolve problems promptly
Experience performing root cause analysis to create solutions
Ability to troubleshoot and address challenges and adjust to constantly changing customer needs
Ability to comfortably navigate Microsoft Excel
At least 18 months experience using SAP ERP,EDI, & Elastic B2B order management tools or equivalents
Must be within a commutable distance to Bozeman, MT
Ability to travel up to 10%
Desired Qualifications
Bachelor’s degree and at least 2 years in a sales related role OR a high school diploma and 5 years in a sales related role
Strong desire to work in the outdoor industry
This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.
What We Offer Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.
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The Dealer Services Associate will be expected to maintain operating efficiency by acting as a liaison between customers, account sales team, and other departments ensuring accurate order entry and processing, scalable growth of the wholesale channel and operational support for the business. The successful candidate for this position will possess excellent communication skills, maintain analytical accuracy, have a profound understanding of business flow, and be very detail oriented.
This position will be located at our facility in Bozeman, Montana, with the possibility of a hybrid work arrangement.
Responsibilities
Serve as the primary inside contact for all SITKA Gear dealers & distributors
Serve as the primary contact to the Sales Team to provide account and order status information
Participate in operational functions such as order outbound management, document sending, process creation, and other tasks
Create and analyze sales reports to drive continued sales growth
Manage sales orders and credits with accounting, operations and leadership teamsCreate and analyze inventory and sell-through reports to drive continued sales growth
Provide daily phone support which includes fielding calls for immediate order placement, order changes, return authorizations, delivery status, and more
Support marketing efforts to educate and inform retailers
Required Qualifications
Strong communication skills (both verbal and written) including listening skills
Proven ability to work independently as well as interdependently within the team
Demonstrated customer orientation and responsiveness in a premium outdoor brand
Demonstrated ability to manage multiple priorities and resolve problems promptly
Experience performing root cause analysis to create solutions
Ability to troubleshoot and address challenges and adjust to constantly changing customer needs
Ability to comfortably navigate Microsoft Excel
At least 18 months experience using SAP ERP,EDI, & Elastic B2B order management tools or equivalents
Must be within a commutable distance to Bozeman, MT
Ability to travel up to 10%
Desired Qualifications
Bachelor’s degree and at least 2 years in a sales related role OR a high school diploma and 5 years in a sales related role
Strong desire to work in the outdoor industry
This position offers a hybrid work arrangement in the country from which the Associate is employed. Eligibility is dependent on the responsibilities of the role and business needs, and the Associate must agree to comply with Gore’s work arrangement policies.
What We Offer Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.
We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits
Gore is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a protected veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.
Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.
Gore requires all applicants to be eligible to work within the United States. Gore generally will not sponsor visas unless otherwise noted on the position description.
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