Customer Success Director
AccountMakers, Los Angeles, CA, United States
AccountMakers has been engaged by our client, a high-growth FinTech and payments technology company, to hire a Customer Success Director. This full‑time leadership role will guide customer experience, retention, and operational efficiency as the organization scales its platform across financial institutions and enterprise clients.
Are you a customer success leader with experience supporting complex, high‑value clients in regulated industries? Our client is seeking a Customer Success Director to strengthen customer relationships, optimize onboarding, and drive long‑term platform adoption for banks, payment processors, and enterprise partners.
In this role, you’ll oversee a team of account managers and implementation specialists, develop customer success processes, and implement metrics that deepen client engagement and reduce churn. You’ll work closely with product, compliance, and engineering teams to ensure customer feedback directly influences roadmap decisions. The ideal candidate is a strong operator who understands financial technology workflows, risk considerations, and the high expectations of enterprise buyers.
This position is based in Los Angeles, California, with hybrid flexibility.
What We’re Looking For
8–12 years of customer success, account management, or client services experience, including leadership roles within FinTech, payments, or financial services
Strong understanding of payment systems, financial operations, regulatory considerations, or enterprise SaaS environments
Proven ability to build scalable customer success programs, define KPIs, and develop health scoring frameworks
Experience driving adoption and expansion within existing accounts through strategic relationship management and value‑focused upsell opportunities
Skilled at managing escalations, running executive‑level conversations, and influencing cross‑functional decisions
Experience leading teams that support enterprise implementations or complex integrations
Familiarity with tools such as Salesforce, Zendesk, HubSpot, or specialized FinTech/CS platforms
Ability to thrive in fast‑moving, high‑growth organizations where customer expectations and compliance needs are high
Create your profile today to be considered! Compensation This permanent position offers a competitive salary range of $160,000–$195,000 annually, plus performance‑based incentives and comprehensive benefits.
How To Apply Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance!
Who We Are AccountMakers is redefining how companies scale revenue and customer‑facing teams by providing on‑demand access to top sales, customer success, and support talent. We connect high‑growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
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Are you a customer success leader with experience supporting complex, high‑value clients in regulated industries? Our client is seeking a Customer Success Director to strengthen customer relationships, optimize onboarding, and drive long‑term platform adoption for banks, payment processors, and enterprise partners.
In this role, you’ll oversee a team of account managers and implementation specialists, develop customer success processes, and implement metrics that deepen client engagement and reduce churn. You’ll work closely with product, compliance, and engineering teams to ensure customer feedback directly influences roadmap decisions. The ideal candidate is a strong operator who understands financial technology workflows, risk considerations, and the high expectations of enterprise buyers.
This position is based in Los Angeles, California, with hybrid flexibility.
What We’re Looking For
8–12 years of customer success, account management, or client services experience, including leadership roles within FinTech, payments, or financial services
Strong understanding of payment systems, financial operations, regulatory considerations, or enterprise SaaS environments
Proven ability to build scalable customer success programs, define KPIs, and develop health scoring frameworks
Experience driving adoption and expansion within existing accounts through strategic relationship management and value‑focused upsell opportunities
Skilled at managing escalations, running executive‑level conversations, and influencing cross‑functional decisions
Experience leading teams that support enterprise implementations or complex integrations
Familiarity with tools such as Salesforce, Zendesk, HubSpot, or specialized FinTech/CS platforms
Ability to thrive in fast‑moving, high‑growth organizations where customer expectations and compliance needs are high
Create your profile today to be considered! Compensation This permanent position offers a competitive salary range of $160,000–$195,000 annually, plus performance‑based incentives and comprehensive benefits.
How To Apply Register as a job seeker via AccountMakers. Once you create your candidate profile, you’ll be submitted for this opportunity and future openings aligned with your experience. Don’t miss your chance!
Who We Are AccountMakers is redefining how companies scale revenue and customer‑facing teams by providing on‑demand access to top sales, customer success, and support talent. We connect high‑growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
#J-18808-Ljbffr