User Experience Program Manager
TEKsystems, Charlotte, NC, United States
UX Program Manager, Fintech/Banking – (Charlotte, NC)
Location Requirement: Candidates must be located in Charlotte (remote role).
Top Skills (Fintech & Digital Banking Context)
Program & Project Management – Leading complex, multi‑platform UX initiatives across digital banking, payments, fraud, lending, and account‑servicing journeys.
Cross‑Functional Collaboration – Aligning product, engineering, risk, compliance, and design teams to deliver secure, seamless financial experiences.
Process Optimization – Building scalable, repeatable workflows and design‑ops frameworks that support regulatory, security, and accessibility requirements.
Secondary Skills (Nice To Have)
Program management experience in fintech or regulated industries
Figma
Adobe Creative Suite
Job Description (Fintech‑Adapted) The Digital UX team is seeking a UX Program Manager to elevate Design Operations across high‑visibility financial products. This role enhances design throughput, consistency, quality, and organizational transparency.
Reporting to the Manager of Program Management, you will build and implement planning, tracking, and reporting mechanisms that scale across product teams.
You’ll partner closely with Design, Research, Product, Engineering, Risk, and Compliance to develop standardized processes that ensure secure, compliant, user‑centered digital banking experiences. The position requires strong ownership, operational excellence, and comfort establishing structure in environments where strategy is still being defined.
The ideal candidate is highly skilled at simplifying and scaling systems, managing cross‑functional dependencies, and driving alignment. You bring deep experience in UX, product development, and enterprise operations—especially in complex or regulated settings.
Basic Qualifications
Bachelor’s degree or equivalent experience
6+ years as a Producer or UX Program Manager driving large UX initiatives through the full product lifecycle
Experience with design and project tools such as Figma, Sketch, Azure DevOps, Confluence, Aha!
Strong background in resource planning, program delivery, tracking, communication, and risk management
Preferred Qualifications
Strong working knowledge of Agile, Waterfall, or hybrid methodologies
Deep understanding of human‑centered design
Experience supporting UX programs in fintech, banking, or enterprise environments
Proven ability to manage cross‑functional projects, dependencies, and bottlenecks
Excellent communication and stakeholder‑management skills
High attention to detail with the ability to prioritize multiple workstreams
Strong ownership, urgency, and follow‑through
Key Contributions
Lead Design Operations: intake, backlog, prioritization, and delivery processes
Partner with design managers on capacity planning and goal tracking
Drive regular review cadences and cross‑functional alignment
Document and optimize frameworks, workflows, and best practices
Build dashboards and reporting tools that provide transparency for product, engineering, and leadership
Support programs that elevate customer experience across digital financial products
Create onboarding standards and team‑wide knowledge‑sharing practices
Facilitate collaboration between design, product, engineering, risk, and compliance
Escalate issues, manage trade‑offs, and balance business needs with UX integrity
Typical Task Breakdown
Lead UX intake and backlog management
Align resource planning and project prioritization
Drive milestones, reviews, and delivery alignment
Maintain and update design‑ops frameworks and documentation
Build dashboards and cross‑team reporting
Support onboarding, training, and continual learning
Manage risks and cross‑functional dependencies
Team Interaction & Work Environment You Will Collaborate Daily With:
UX Designers & Researchers
Product Managers
Engineering Teams
Risk & Compliance partners (fintech context)
A small core Design‑Ops leadership team
Job Type & Location This is a Contract position based out of Charlotte, NC.
Pay And Benefits The pay range for this position is $55.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Charlotte, NC. Application Deadline: This position is anticipated to close on Apr 9, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Top Skills (Fintech & Digital Banking Context)
Program & Project Management – Leading complex, multi‑platform UX initiatives across digital banking, payments, fraud, lending, and account‑servicing journeys.
Cross‑Functional Collaboration – Aligning product, engineering, risk, compliance, and design teams to deliver secure, seamless financial experiences.
Process Optimization – Building scalable, repeatable workflows and design‑ops frameworks that support regulatory, security, and accessibility requirements.
Secondary Skills (Nice To Have)
Program management experience in fintech or regulated industries
Figma
Adobe Creative Suite
Job Description (Fintech‑Adapted) The Digital UX team is seeking a UX Program Manager to elevate Design Operations across high‑visibility financial products. This role enhances design throughput, consistency, quality, and organizational transparency.
Reporting to the Manager of Program Management, you will build and implement planning, tracking, and reporting mechanisms that scale across product teams.
You’ll partner closely with Design, Research, Product, Engineering, Risk, and Compliance to develop standardized processes that ensure secure, compliant, user‑centered digital banking experiences. The position requires strong ownership, operational excellence, and comfort establishing structure in environments where strategy is still being defined.
The ideal candidate is highly skilled at simplifying and scaling systems, managing cross‑functional dependencies, and driving alignment. You bring deep experience in UX, product development, and enterprise operations—especially in complex or regulated settings.
Basic Qualifications
Bachelor’s degree or equivalent experience
6+ years as a Producer or UX Program Manager driving large UX initiatives through the full product lifecycle
Experience with design and project tools such as Figma, Sketch, Azure DevOps, Confluence, Aha!
Strong background in resource planning, program delivery, tracking, communication, and risk management
Preferred Qualifications
Strong working knowledge of Agile, Waterfall, or hybrid methodologies
Deep understanding of human‑centered design
Experience supporting UX programs in fintech, banking, or enterprise environments
Proven ability to manage cross‑functional projects, dependencies, and bottlenecks
Excellent communication and stakeholder‑management skills
High attention to detail with the ability to prioritize multiple workstreams
Strong ownership, urgency, and follow‑through
Key Contributions
Lead Design Operations: intake, backlog, prioritization, and delivery processes
Partner with design managers on capacity planning and goal tracking
Drive regular review cadences and cross‑functional alignment
Document and optimize frameworks, workflows, and best practices
Build dashboards and reporting tools that provide transparency for product, engineering, and leadership
Support programs that elevate customer experience across digital financial products
Create onboarding standards and team‑wide knowledge‑sharing practices
Facilitate collaboration between design, product, engineering, risk, and compliance
Escalate issues, manage trade‑offs, and balance business needs with UX integrity
Typical Task Breakdown
Lead UX intake and backlog management
Align resource planning and project prioritization
Drive milestones, reviews, and delivery alignment
Maintain and update design‑ops frameworks and documentation
Build dashboards and cross‑team reporting
Support onboarding, training, and continual learning
Manage risks and cross‑functional dependencies
Team Interaction & Work Environment You Will Collaborate Daily With:
UX Designers & Researchers
Product Managers
Engineering Teams
Risk & Compliance partners (fintech context)
A small core Design‑Ops leadership team
Job Type & Location This is a Contract position based out of Charlotte, NC.
Pay And Benefits The pay range for this position is $55.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type: This is a hybrid position in Charlotte, NC. Application Deadline: This position is anticipated to close on Apr 9, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr