Director of Performance Analytics, Customer Operations & CX

A leading insurance company is seeking a Director of Performance Analytics to shape the analytics strategy for Customer Operations and Claims. The role involves defining KPIs, overseeing customer experience analytics, and driving the adoption of AI-enabled insights. Strong leadership and communication skills, along with 5 years of analytics experience, are essential. This position offers a hybrid work schedule based in Chicago and a salary range of $138,000 – $207,000. #J-18808-Ljbffr