Global VP Client Growth
Conveo AI bv, New York, NY, United States
The Role
As
VP Customer Success , you will own the full
post‑sale customer journey
at Conveo — from orchestrating high‑stakes pilots and onboarding, to driving adoption, renewals, and expansion across global brands. You will build and lead a lean, high‑calibre CS organization that combines
research craft, AI fluency, and commercial rigor . Your mandate: turn Conveo into the
default partner
for insights and marketing teams, and make every customer a reference.
Your Mission
Own customer outcomes end‑to‑end
Design and own the customer lifecycle from pilot to multi‑market rollout (onboarding, enablement, QBRs, renewals, and expansion).
Ensure customers realize fast, tangible value from Conveo (time saved, depth of insight, impact on decisions).
Create clear success plans with executive sponsors, with agreed goals, timelines, and measures of success.
Build a high‑performing CS organization
Hire, coach, and lead a small team of CSMs who can operate at enterprise level.
Set standards for quality, responsiveness, and ownership across all customer touch points.
Define operating rhythms (stand‑ups, pipeline / health reviews, retros) that keep the team focused on impact, not activity.
Drive expansion, retention, and advocacy
Partner closely with Sales on renewals, and expansion motions, ensuring tight handoffs and no stalls.
Systematically identify upsell / cross‑sell opportunities (new markets, new teams, additional use cases).
Turn happy customers into advocates via references, testimonials, case studies, and event participation.
Be the voice of the customer into Product & GTM
Synthesize feedback from strategic accounts into clear priorities for Product and Engineering.
Partner with Marketing to turn real projects into compelling stories (case studies, talks, content).
Install systems, not heroics
Define scalable processes for onboarding, support, issue escalation, and risk management.
Ensure the right level of instrumentation and reporting around usage, health, and risk (e.g. product usage, engagement, NPS, renewal status).
Build workflows and documentation so that quality scales without exploding headcount.
What we're looking for
8–15 years in Customer Success, Account Management, or related leadership roles in the market research industry
Deep market research experience is mandatory. You must understand how insights teams operate within CPG, Tech, Pharma, and Financial Services companies — including their workflows, stakeholders, procurement processes, and decision‑making cycles.
Proven track record owning renewals and expansion targets for enterprise / upper‑midmarket accounts.
Experience building or scaling a CS function in a fast‑growing environment.
Comfortable working with AI‑driven products and translating them into business outcomes for non‑technical stakeholders.
Builder mindset: you enjoy creating playbooks, processes, and teams from first principles rather than inheriting a finished machine.
What success looks like
High
net revenue retention
driven by strong renewals and meaningful expansion across accounts.
Referenceable flagship customers who actively advocate for Conveo (case studies, intros, events).
Clear, repeatable onboarding and adoption playbooks that new team members and customers can follow.
Leading indicators (product usage, engagement, stakeholder coverage) reliably predict renewal outcomes.
A small, high‑performing CS team that punches above its weight and is trusted by Sales, Product, and customers.
Why join us At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off‑sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
Plus
Own attention for a hyper‑growth, YC‑backed AI company.
Direct access to founders and high‑leveraged operators.
Help define how AI‑powered research becomes the global default.
Competitive compensation with meaningful equity upside.
A culture built on taste, speed, ownership, and ambition.
Opportunities to travel globally and build real relationships with customers shaping the future.
#J-18808-Ljbffr
VP Customer Success , you will own the full
post‑sale customer journey
at Conveo — from orchestrating high‑stakes pilots and onboarding, to driving adoption, renewals, and expansion across global brands. You will build and lead a lean, high‑calibre CS organization that combines
research craft, AI fluency, and commercial rigor . Your mandate: turn Conveo into the
default partner
for insights and marketing teams, and make every customer a reference.
Your Mission
Own customer outcomes end‑to‑end
Design and own the customer lifecycle from pilot to multi‑market rollout (onboarding, enablement, QBRs, renewals, and expansion).
Ensure customers realize fast, tangible value from Conveo (time saved, depth of insight, impact on decisions).
Create clear success plans with executive sponsors, with agreed goals, timelines, and measures of success.
Build a high‑performing CS organization
Hire, coach, and lead a small team of CSMs who can operate at enterprise level.
Set standards for quality, responsiveness, and ownership across all customer touch points.
Define operating rhythms (stand‑ups, pipeline / health reviews, retros) that keep the team focused on impact, not activity.
Drive expansion, retention, and advocacy
Partner closely with Sales on renewals, and expansion motions, ensuring tight handoffs and no stalls.
Systematically identify upsell / cross‑sell opportunities (new markets, new teams, additional use cases).
Turn happy customers into advocates via references, testimonials, case studies, and event participation.
Be the voice of the customer into Product & GTM
Synthesize feedback from strategic accounts into clear priorities for Product and Engineering.
Partner with Marketing to turn real projects into compelling stories (case studies, talks, content).
Install systems, not heroics
Define scalable processes for onboarding, support, issue escalation, and risk management.
Ensure the right level of instrumentation and reporting around usage, health, and risk (e.g. product usage, engagement, NPS, renewal status).
Build workflows and documentation so that quality scales without exploding headcount.
What we're looking for
8–15 years in Customer Success, Account Management, or related leadership roles in the market research industry
Deep market research experience is mandatory. You must understand how insights teams operate within CPG, Tech, Pharma, and Financial Services companies — including their workflows, stakeholders, procurement processes, and decision‑making cycles.
Proven track record owning renewals and expansion targets for enterprise / upper‑midmarket accounts.
Experience building or scaling a CS function in a fast‑growing environment.
Comfortable working with AI‑driven products and translating them into business outcomes for non‑technical stakeholders.
Builder mindset: you enjoy creating playbooks, processes, and teams from first principles rather than inheriting a finished machine.
What success looks like
High
net revenue retention
driven by strong renewals and meaningful expansion across accounts.
Referenceable flagship customers who actively advocate for Conveo (case studies, intros, events).
Clear, repeatable onboarding and adoption playbooks that new team members and customers can follow.
Leading indicators (product usage, engagement, stakeholder coverage) reliably predict renewal outcomes.
A small, high‑performing CS team that punches above its weight and is trusted by Sales, Product, and customers.
Why join us At Conveo, you’ll join a team that genuinely enjoys working and spending time together. We care about building real relationships, not just great products. That’s why we run quarterly team off‑sites where we disconnect, reset, and have fun. Our next one is a retreat in the Alps this March.
Plus
Own attention for a hyper‑growth, YC‑backed AI company.
Direct access to founders and high‑leveraged operators.
Help define how AI‑powered research becomes the global default.
Competitive compensation with meaningful equity upside.
A culture built on taste, speed, ownership, and ambition.
Opportunities to travel globally and build real relationships with customers shaping the future.
#J-18808-Ljbffr