Employee Benefits Associate Account Manager
North Risk Partners, Sioux Falls, SD, United States
Why North Risk Partners
Are you interested in doing work that matters everyday with an organization intentional about building and living out a values‑driven team culture? North Risk Partners is a fast‑growing firm dedicated to serving the insurance and risk management needs of businesses and individuals, providing expertise in Commercial Lines, Employee & Individual Benefits, Personal Lines, Surety, Claims, and Risk Management. Our team of over 450 employees spans 30 locations across five states: Minnesota, Iowa, North Dakota, South Dakota, and Nebraska.
Job Type Full‑time
Job Summary This position is responsible for managing the relationships and day‑to‑day service requests associated with employee benefits accounts to support the producing risk advisor. Associate Account Managers work under the supervision of the account management team servicing accounts and will progressively increase responsibilities to become an account manager who independently services client accounts.
Essential Responsibilities
Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
Collaborate with Risk Advisors to determine and meet client goals
Work under the supervision of the Account Management team to:
Develop insurance solutions for current clients
Review policies to ensure information and coverages are accurate
Evaluate and prepare renewal comparisons and policy proposals
Communicate and educate clients on policies as needed
Coordinate external (e.g., carrier) and internal (e.g., agency management software systems) implementations of new groups as necessary
Enter activity and other relevant information into the agency management system in accordance with company processes and procedures
Resolve inquiries on service problems to ensure client satisfaction
Promote and implement value‑added services available through North Risk Partners
Attend and actively participate in agency service training meetings
Develop and maintain positive relationships with partner insurance carriers
Continue professional development; pursue and maintain professional designations if applicable
Requirements
Combination of education and experience: high school degree, bachelor’s degree, and a minimum of 2 years in the employee benefits insurance space
Ability to obtain & maintain an insurance license
Demonstrated success in customer service
Excellent oral and written communication skills
Proficiency in Microsoft Office suite
Behavior Expectations
Role model for North Risk Partners’ core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with coworkers
Professional who demonstrates the ability to carry on conversations with clients, Risk Advisors, and other coworkers within North Risk Partners
Physical Requirements
Perform under normal office conditions; may include lifting/carrying objects up to 25 pounds
Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
Hear, speak, and effectively verbally communicate in English, including following oral and written instructions
Sit at a desk for extended periods and perform long hours of work at a computer
Move around office/building/facilities repeatedly throughout the day
Apply manual dexterity, visual acuity, and ability for computer keyboarding, office equipment use, review of detailed reports, information, fine print, and warning labels
Must possess a valid driver’s license and be able to travel to different North Risk Partners locations and client meetings across the state and region
Able to work a flexible schedule, including overtime, nights, and weekends to attend events and meetings as needed
Tools and Equipment Used Telephones, calculators, copy machines, computers, printers, and other office equipment.
Work Environment Primarily indoors with exposure to various weather conditions during work‑related travel and events held outside.
Compensation and Benefits Estimated hourly rate: $25.00 – $27.50, plus benefits. The selected salary will be based on qualifications, experience, and other factors. We offer a comprehensive benefits package including health, dental, vision, short‑term and long‑term disability, life, long‑term care, 401(k) plan, and more. North Risk Partners provides hybrid work opportunities, paid time off, paid holidays, volunteering time off, and continuing education.
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Job Type Full‑time
Job Summary This position is responsible for managing the relationships and day‑to‑day service requests associated with employee benefits accounts to support the producing risk advisor. Associate Account Managers work under the supervision of the account management team servicing accounts and will progressively increase responsibilities to become an account manager who independently services client accounts.
Essential Responsibilities
Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner
Collaborate with Risk Advisors to determine and meet client goals
Work under the supervision of the Account Management team to:
Develop insurance solutions for current clients
Review policies to ensure information and coverages are accurate
Evaluate and prepare renewal comparisons and policy proposals
Communicate and educate clients on policies as needed
Coordinate external (e.g., carrier) and internal (e.g., agency management software systems) implementations of new groups as necessary
Enter activity and other relevant information into the agency management system in accordance with company processes and procedures
Resolve inquiries on service problems to ensure client satisfaction
Promote and implement value‑added services available through North Risk Partners
Attend and actively participate in agency service training meetings
Develop and maintain positive relationships with partner insurance carriers
Continue professional development; pursue and maintain professional designations if applicable
Requirements
Combination of education and experience: high school degree, bachelor’s degree, and a minimum of 2 years in the employee benefits insurance space
Ability to obtain & maintain an insurance license
Demonstrated success in customer service
Excellent oral and written communication skills
Proficiency in Microsoft Office suite
Behavior Expectations
Role model for North Risk Partners’ core values, mission, and desired culture
Demonstrate enthusiasm and a positive attitude
Professionally and positively represent North Risk Partners to all coworkers, clients, and external stakeholders
A team player who collaborates and works well with coworkers
Professional who demonstrates the ability to carry on conversations with clients, Risk Advisors, and other coworkers within North Risk Partners
Physical Requirements
Perform under normal office conditions; may include lifting/carrying objects up to 25 pounds
Twist, bend, stoop, kneel, squat, stand, walk, and reach frequently
Hear, speak, and effectively verbally communicate in English, including following oral and written instructions
Sit at a desk for extended periods and perform long hours of work at a computer
Move around office/building/facilities repeatedly throughout the day
Apply manual dexterity, visual acuity, and ability for computer keyboarding, office equipment use, review of detailed reports, information, fine print, and warning labels
Must possess a valid driver’s license and be able to travel to different North Risk Partners locations and client meetings across the state and region
Able to work a flexible schedule, including overtime, nights, and weekends to attend events and meetings as needed
Tools and Equipment Used Telephones, calculators, copy machines, computers, printers, and other office equipment.
Work Environment Primarily indoors with exposure to various weather conditions during work‑related travel and events held outside.
Compensation and Benefits Estimated hourly rate: $25.00 – $27.50, plus benefits. The selected salary will be based on qualifications, experience, and other factors. We offer a comprehensive benefits package including health, dental, vision, short‑term and long‑term disability, life, long‑term care, 401(k) plan, and more. North Risk Partners provides hybrid work opportunities, paid time off, paid holidays, volunteering time off, and continuing education.
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