Dedicated Account Specialist
World Courier Inc., Phila, PA, United States
* Actively identifies and addresses Client (service) needs and issues within current contract with Cencora, determining appropriate internal support and escalating to the appropriate Cencora team(s) to ensure total end resolution.* Provides onsite, expert customer service support for all new account setup, new Client associate training and reporting out of the Cencora ordering platform, ABC Order (ABCO).* Serves as the on-site subject matter expert (SME) for use of the Cencora ABCO ordering platform and health system report generation and interpretation.* Partners appropriately with external client representatives and internal Cencora support to ensure business goals are met.* Meets with Client stakeholders to establish mutually agreed upon timelines for reporting and progress updates.* Participates in regularly required service compliance training. Completes all training on time.* Understands customer-specific nuances and ensures internal teams have knowledge needed to drive alignment between the customer and internal AB stakeholders to effectively service the customer.* Participates in projects focused on Client saving initiatives such as group purchasing organization (GPO) or contract optimization or inventory optimization.* Works with internal Cencora teams on appropriate Client retention strategy, taking initiative to ensure needs and timelines are met.* Performs related duties as assigned.* Understanding and accountability to analyze the following (but not limited to) data functions:
+ Allocation tracking reports
+ Backorder reports
+ Contract compliance reports
+ Generic conversion opportunity reports
+ 340B savings reports (where applicable)
+ Quarterly business connects
+ Savings opportunity reports* Takes direction from account support team lead* Strong organizational skills; attention to detail* Ability to communicate effectively both orally and in writing* Strong customer relations skills* Excellent follow-up skills* Strong interpersonal skills* Strong time management skills; ability to schedule customer appointments in advance* Good understanding of specific business segment (U.S. health systems)* Good understanding of Cencora Solutions support network, able to understand who can best resolve issues* Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level* Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress* Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.)* Intermediate experience with Microsoft Excel (ability to perform V-lookups, pivot tables, and other operations needed to perform intermediate data analysis)* Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)* *Ability to travel by car and air as needed (up to 50%).** *Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.** *Visual requirements are for close vision, distance vision, peripheral vision and ability to adjust focus.** *75% or more time is spent looking directly at a computer.** *Associates are frequently required to stand, walk (or otherwise be mobile).** *Ability to deal with stressful situations as they arise.*We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers #J-18808-Ljbffr
+ Allocation tracking reports
+ Backorder reports
+ Contract compliance reports
+ Generic conversion opportunity reports
+ 340B savings reports (where applicable)
+ Quarterly business connects
+ Savings opportunity reports* Takes direction from account support team lead* Strong organizational skills; attention to detail* Ability to communicate effectively both orally and in writing* Strong customer relations skills* Excellent follow-up skills* Strong interpersonal skills* Strong time management skills; ability to schedule customer appointments in advance* Good understanding of specific business segment (U.S. health systems)* Good understanding of Cencora Solutions support network, able to understand who can best resolve issues* Possesses basic business acumen, with the ability to understand and interpret financial data related to customer accounts at a basic level. This includes handling accounting inquiries, interpreting contract modifiers, and analyzing customer performance as related to the above at a basic level* Proactive mindset and critical thinking skills; anticipating the needs of the customer before issues progress* Experience with Microsoft Office 365 suite (Excel, PowerPoint, Word, etc.)* Intermediate experience with Microsoft Excel (ability to perform V-lookups, pivot tables, and other operations needed to perform intermediate data analysis)* Experience with utilizing dashboards and internal resources to assess customer account health and determine appropriate action plans (e.g., PowerBI and CRM tools including Salesforce)* *Ability to travel by car and air as needed (up to 50%).** *Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing.** *Visual requirements are for close vision, distance vision, peripheral vision and ability to adjust focus.** *75% or more time is spent looking directly at a computer.** *Associates are frequently required to stand, walk (or otherwise be mobile).** *Ability to deal with stressful situations as they arise.*We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visitCencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.2.) **Be Wary of Unrealistic Promises:** Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers #J-18808-Ljbffr