Salesforce Product owner
American Unit, Inc, Frisco, TX, United States
Location: Frisco, TX (Hybrid position, with the flexibility to work onsite 3-4 days a week.)
Looking for Ex T Mobile candidates
We are seeking a
Technical Product Owner
with deep expertise in
Salesforce Service Cloud
to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.
The ideal candidate brings a strong blend of
Salesforce technical depth ,
Agile product ownership , and
hands‑on experience with Service Cloud capabilities
in a large, integrated enterprise environment.
Key Responsibilities Product Ownership & Delivery
Own and manage the
Salesforce Service Cloud product backlog , ensuring alignment with business priorities and customer experience goals
Lead
backlog grooming, sprint planning, reviews, and retrospectives
for Agile delivery teams
Translate business needs into
clear epics, user stories, and acceptance criteria , with a strong focus on service workflows
Serve as the
voice of the customer and care agents , incorporating feedback into ongoing enhancements
Drive design and optimization of
Service Cloud features , including:
Case Management
Omni‑Channel & Routing
Knowledge Management
CTI / Telephony integrations
Partner with architects and developers on
solution design , integrations, and scalability
Ensure solutions follow Salesforce best practices for performance, security, and maintainability
Cross‑Functional Collaboration
Collaborate with
People Solutions, Operations, Engineering, QA, and Business Leadership
to align delivery with strategic goals
Manage
cross‑team dependencies
across middleware, billing, provisioning, and downstream systems
Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders
Required Qualifications
5+ years of experience as a
Product Owner or Technical Product Owner
on Salesforce platforms
Deep hands‑on knowledge of Salesforce Service Cloud
in a production enterprise environment
Strong understanding of
Agile / Scrum methodologies
Ability to work closely with technical teams on
integrations, APIs, and complex workflows
Excellent stakeholder communication and prioritization skills
Preferred Qualifications
Experience in
Telecom, Media
Exposure to
Experience Cloud , portals, or self‑service solutions
Salesforce certifications such as:
Salesforce Certified Service Cloud Consultant
Please share resume at Anusha@americanunit.com
#J-18808-Ljbffr
Looking for Ex T Mobile candidates
We are seeking a
Technical Product Owner
with deep expertise in
Salesforce Service Cloud
to drive the vision, roadmap, and delivery of customer service and care solutions. This role partners closely with business stakeholders, architects, and engineering teams to translate complex service requirements into scalable Salesforce solutions that improve agent efficiency and customer experience.
The ideal candidate brings a strong blend of
Salesforce technical depth ,
Agile product ownership , and
hands‑on experience with Service Cloud capabilities
in a large, integrated enterprise environment.
Key Responsibilities Product Ownership & Delivery
Own and manage the
Salesforce Service Cloud product backlog , ensuring alignment with business priorities and customer experience goals
Lead
backlog grooming, sprint planning, reviews, and retrospectives
for Agile delivery teams
Translate business needs into
clear epics, user stories, and acceptance criteria , with a strong focus on service workflows
Serve as the
voice of the customer and care agents , incorporating feedback into ongoing enhancements
Drive design and optimization of
Service Cloud features , including:
Case Management
Omni‑Channel & Routing
Knowledge Management
CTI / Telephony integrations
Partner with architects and developers on
solution design , integrations, and scalability
Ensure solutions follow Salesforce best practices for performance, security, and maintainability
Cross‑Functional Collaboration
Collaborate with
People Solutions, Operations, Engineering, QA, and Business Leadership
to align delivery with strategic goals
Manage
cross‑team dependencies
across middleware, billing, provisioning, and downstream systems
Act as a product ambassador, communicating roadmap, releases, and changes to stakeholders
Required Qualifications
5+ years of experience as a
Product Owner or Technical Product Owner
on Salesforce platforms
Deep hands‑on knowledge of Salesforce Service Cloud
in a production enterprise environment
Strong understanding of
Agile / Scrum methodologies
Ability to work closely with technical teams on
integrations, APIs, and complex workflows
Excellent stakeholder communication and prioritization skills
Preferred Qualifications
Experience in
Telecom, Media
Exposure to
Experience Cloud , portals, or self‑service solutions
Salesforce certifications such as:
Salesforce Certified Service Cloud Consultant
Please share resume at Anusha@americanunit.com
#J-18808-Ljbffr