Web Sales Administrator
Southern Hobby Distribution, LLC, Nashville, TN, United States
Brief Description
As part of our interview process and our commitment to building high-performing teams, we’ve partnered with The Culture Index Program to better understand work styles and team dynamics. To support this process, we kindly ask you to complete a brief survey as part of the application process when submitting your profile. It should take no more than 7 minutes, and there are no right or wrong answers. We appreciate your participation and look forward to learning more about how you might fit within our team!
Culture Index Survey https://surveys.cultureindex.com/s/JUG2A3kJdh/121208
Southern Hobby Distribution, LLC. was founded in 1991 with one simple goal: to become our customers’ greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry.
Southern Hobby Distribution is seeking a reliable and detail-oriented Web Sales Administrator to support our operations. This role plays a key part in ensuring accurate order processing, secure payment handling, and outstanding customer service for our retail partners and customers. The ideal candidate thrives in a fast-paced environment, communicates effectively, and brings a positive, team-oriented attitude to every interaction.
Key Responsibilities
Process and manage online orders with accuracy and efficiency
Handle credit card transactions and ensure secure payment processing
Provide excellent customer service via phone, email, and online channels
Respond promptly to customer inquiries, order issues, and requests
Maintain organized and up-to-date records of transactions and customer interactions
Collaborate with internal departments to ensure timely and accurate order fulfillment
Monitor order volume and prioritize tasks in a high-paced environment
Qualifications
Excellent phone presence and strong verbal/written communication skills
Highly organized with strong attention to detail
Ability to multitask and perform well under pressure
Positive demeanor and customer-first mindset
Experience with online order entry and payment processing preferred
Proficiency with Microsoft Office and web-based systems
Work Environment
On-site training required
Opportunity for remote or hybrid work schedule upon successful completion of training
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Culture Index Survey https://surveys.cultureindex.com/s/JUG2A3kJdh/121208
Southern Hobby Distribution, LLC. was founded in 1991 with one simple goal: to become our customers’ greatest asset by delivering top-quality products, unmatched customer service, and the most knowledgeable sales staff in the hobby industry.
Southern Hobby Distribution is seeking a reliable and detail-oriented Web Sales Administrator to support our operations. This role plays a key part in ensuring accurate order processing, secure payment handling, and outstanding customer service for our retail partners and customers. The ideal candidate thrives in a fast-paced environment, communicates effectively, and brings a positive, team-oriented attitude to every interaction.
Key Responsibilities
Process and manage online orders with accuracy and efficiency
Handle credit card transactions and ensure secure payment processing
Provide excellent customer service via phone, email, and online channels
Respond promptly to customer inquiries, order issues, and requests
Maintain organized and up-to-date records of transactions and customer interactions
Collaborate with internal departments to ensure timely and accurate order fulfillment
Monitor order volume and prioritize tasks in a high-paced environment
Qualifications
Excellent phone presence and strong verbal/written communication skills
Highly organized with strong attention to detail
Ability to multitask and perform well under pressure
Positive demeanor and customer-first mindset
Experience with online order entry and payment processing preferred
Proficiency with Microsoft Office and web-based systems
Work Environment
On-site training required
Opportunity for remote or hybrid work schedule upon successful completion of training
#J-18808-Ljbffr