Product Analyst - NC, IA
Apex Systems, Charlotte, NC, United States
Job#: 3028551
Job Description:
Client:
Financial Services
Team:
TBA
Job Title:
Product Analyst – Merchant Services (Business Execution Consultant 4 – Contingent)
Location:
Charlotte, NC (CIC – 1525 W W T Harris Blvd OR 550 S Tryon) OR West Des Moines, IA – Hybrid, 3 days onsite
Contract Length:
24‑month engagement (intended full duration), potential conversion
Pay Rate:
$60 - $65
Top Requirements
5+ years Business Execution / Product Analysis / Business Analysis / Strategic Planning experience.
3+ years Agile delivery experience (Scrum or SAFe) with strong backlog refinement skills.
Expert user story writing, acceptance criteria definition, and backlog grooming.
Ability to translate ambiguous business needs into testable requirements and structured documentation.
Experience with payments, merchant services, or financial services (highly preferred).
Plusses
Experience in merchant onboarding, payment processing, clearing/settlement, chargebacks, reconciliation.
Experience managing third‑party vendor delivery, onboarding, and operational readiness.
Familiarity with controls, audit readiness, and regulated delivery.
Light data analysis (SQL), data mapping, defect triage support.
Certifications such as CSPO/PSPO, SAFe POPM, ICP‑BA.
Job Summary This senior‑level Product Analyst role supports the expansion of merchant‑facing payment products within Merchant Services. Reporting into Product Management, the Product Analyst partners closely with the Product Owner to maintain a high‑quality backlog and ensure the team remains at least two sprints ahead with well‑defined, testable work. The role focuses heavily on story refinement, backlog clarity, requirements documentation, defect triage, and cross‑team collaboration. The PA transforms abstract business needs into actionable user stories and acceptance criteria, supports UAT planning and execution, and drives alignment among product, technology, and business stakeholders. This role is execution‑focused within a highly collaborative Agile environment—not a Product Owner role, but with a growth path toward PO/PM.
Day‑to‑Day Responsibilities Backlog & Story Excellence (Primary)
Maintain two‑sprint depth with DoR‑ready stories.
Write high‑quality user stories with functional + non‑functional acceptance criteria.
Facilitate refinement, uncover dependencies, and clarify scope/value/risk.
Identify and surface unplanned work; recommend tradeoffs for sprint stability.
Product Analysis & Current-State Understanding
Document current state: flows, data mapping, platform behavior, business processes.
Identify defects, gaps, and pragmatic solution paths.
Shape problem statements and provide structured analysis to PO.
Stakeholder Engagement
Translate abstract business intent into clear, testable requirements.
Validate use cases with SMEs; align acceptance criteria.
Support audit/control evidence requests with clean traceability.
Quality, Testing & Production Readiness
Document use cases and testing scenarios.
Partner with UAT leads; support UAT execution.
Participate in production triage; manage defect intake and analysis.
Sprint Planning & Delivery Rhythm
Support sprint planning, backlog ordering, sprint reviews.
Track risks, dependencies, assumptions; keep PO informed.
Ensure stories represent stakeholder needs and ready‑to‑build detail.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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Job Description:
Client:
Financial Services
Team:
TBA
Job Title:
Product Analyst – Merchant Services (Business Execution Consultant 4 – Contingent)
Location:
Charlotte, NC (CIC – 1525 W W T Harris Blvd OR 550 S Tryon) OR West Des Moines, IA – Hybrid, 3 days onsite
Contract Length:
24‑month engagement (intended full duration), potential conversion
Pay Rate:
$60 - $65
Top Requirements
5+ years Business Execution / Product Analysis / Business Analysis / Strategic Planning experience.
3+ years Agile delivery experience (Scrum or SAFe) with strong backlog refinement skills.
Expert user story writing, acceptance criteria definition, and backlog grooming.
Ability to translate ambiguous business needs into testable requirements and structured documentation.
Experience with payments, merchant services, or financial services (highly preferred).
Plusses
Experience in merchant onboarding, payment processing, clearing/settlement, chargebacks, reconciliation.
Experience managing third‑party vendor delivery, onboarding, and operational readiness.
Familiarity with controls, audit readiness, and regulated delivery.
Light data analysis (SQL), data mapping, defect triage support.
Certifications such as CSPO/PSPO, SAFe POPM, ICP‑BA.
Job Summary This senior‑level Product Analyst role supports the expansion of merchant‑facing payment products within Merchant Services. Reporting into Product Management, the Product Analyst partners closely with the Product Owner to maintain a high‑quality backlog and ensure the team remains at least two sprints ahead with well‑defined, testable work. The role focuses heavily on story refinement, backlog clarity, requirements documentation, defect triage, and cross‑team collaboration. The PA transforms abstract business needs into actionable user stories and acceptance criteria, supports UAT planning and execution, and drives alignment among product, technology, and business stakeholders. This role is execution‑focused within a highly collaborative Agile environment—not a Product Owner role, but with a growth path toward PO/PM.
Day‑to‑Day Responsibilities Backlog & Story Excellence (Primary)
Maintain two‑sprint depth with DoR‑ready stories.
Write high‑quality user stories with functional + non‑functional acceptance criteria.
Facilitate refinement, uncover dependencies, and clarify scope/value/risk.
Identify and surface unplanned work; recommend tradeoffs for sprint stability.
Product Analysis & Current-State Understanding
Document current state: flows, data mapping, platform behavior, business processes.
Identify defects, gaps, and pragmatic solution paths.
Shape problem statements and provide structured analysis to PO.
Stakeholder Engagement
Translate abstract business intent into clear, testable requirements.
Validate use cases with SMEs; align acceptance criteria.
Support audit/control evidence requests with clean traceability.
Quality, Testing & Production Readiness
Document use cases and testing scenarios.
Partner with UAT leads; support UAT execution.
Participate in production triage; manage defect intake and analysis.
Sprint Planning & Delivery Rhythm
Support sprint planning, backlog ordering, sprint reviews.
Track risks, dependencies, assumptions; keep PO informed.
Ensure stories represent stakeholder needs and ready‑to‑build detail.
EEO Statement Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers an HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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