Director, Tech Solutions and Enablement
Planet Fitness, Boston, MA, United States
About Us
Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non‑intimidating environment. We pride ourselves on a dynamic, dedicated team that embodies integrity, transparency, passion, respect, and excellence. Joining the PF family means being part of a supportive, inclusive workforce committed to professional growth, community impact, and a culture where everyone can belong.
Overview The Director, Tech Solutions and Enablement owns the Tech Solutions and Enablement portfolio, heavily focused on driving experimentation and innovation in Member Technology. The role blends hands‑on technical leadership with cross‑functional collaboration to explore and evaluate new solutions using technologies such as AI and automation. Partners closely with Customer Experience, Data, Security, Club Technology, and Tech Operations to identify priorities and develop initial solutions that can be handed off to Product Engineering for scaling. As a senior member of a growing team, the Director shapes culture through indirect technology leadership, direct people management, and by setting an innovation “flywheel” for the team. The position follows a hybrid schedule requiring in‑person work at our Boston, MA or Hampton, NH offices (M/T/W onsite, TH/F optional work‑from‑home). Candidates must reside within commuting distance of one of these locations; full remote work is not available.
Responsibilities
Lead multiple innovation initiatives in the Member Technology space, providing technical expertise, hands‑on contributions, and oversight of problem/solution exploration.
Define a repeatable methodology for identifying, prioritizing, building, and evaluating solutions in new and innovative ways.
Introduce new technology patterns, including AI and automation applications, to address longstanding challenges.
Apply AI in development and delivery activities and share learnings across the team, department, and organization.
Develop and review delivery plans that leverage cutting‑edge technologies to exceed expectations.
Mobilize cross‑functional teams to execute innovation plans, considering value‑stream mapping and ROI.
Continuously manage feasibility risks and collaborate to resolve them throughout technology exploration.
Gain the trust of Product Engineering leaders by delivering user‑centric, business‑centric solutions with a focus on production and scale.
Collaborate across functions to identify and address dependencies during technology solution development.
Define and articulate the long‑term technical vision and strategy across multiple initiatives.
Serve as a trusted technical advisor and decision‑maker for complex technology choices, adopting an incremental mindset.
Mentor and guide the team, fostering skill growth, innovation, and effectiveness.
Represent technology innovation to executive leadership and external stakeholders as a technical ambassador.
Champion best practices in AI architecture, implementation, and evaluation, including AI‑powered delivery capabilities.
Cultivate a high‑performance technology culture based on trust, collaboration, inclusivity, and accountability.
Mentor and grow the next generation of technical leaders within the organization.
Promote a culture of continuous learning, experimentation, and technical excellence.
Act as a role model for technology values, instilling ownership, craftsmanship, and pride in solutioning.
Qualifications
Bachelor’s degree in a related field (Computer Science, Computer Engineering, Management Information Systems, etc.) or equivalent work experience.
10+ years of software delivery and technology integration experience, with 5+ years leading multiple cross‑functional teams.
Extensive experience in rapid development of technology solutions, especially practical applications of AI, including early‑stage strategic initiatives, planning, discovery, and prototyping.
Hands‑on experience with GenAI platforms and frameworks (e.g., AWS Bedrock, Amazon Lex, GCP Vertex AI, LangChain, LangGraph).
Expert‑level experience validating solutions that address critical user needs and deliver significant ROI, with a player‑coach approach.
Deep knowledge and practical experience integrating AI into complex applications and services.
Exceptional analytical and problem‑solving skills, with the ability to tackle ambiguous problems and make data‑driven decisions.
Strong attention to detail, efficient organization, and ability to establish priorities and objectives.
Excellent presentation and communication skills, with the ability to communicate effectively across all organizational levels.
Ability to build and maintain collaborative relationships with diverse individuals, internally and externally.
Dedicated learner with a natural curiosity for consistent growth.
Comfort, ease, and flexibility working in an extremely fast‑paced, deadline‑driven environment.
Cooperative team player with an upbeat, positive “can‑do” attitude.
Perks Planet Fitness cares about you and your well‑being. We offer a comprehensive benefits package that includes core medical, dental, vision, life and disability, as well as supplemental accident, hospital, and critical illness coverage options. Additional benefits include a generous paid time‑off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs, and various engagement activities. We also provide a 401(k) plan with safe‑harbor employer matching and an employee stock purchase plan. This role is eligible for an annual corporate bonus incentive program based on company financial and personal performance. The annual base salary range for NH‑based and MA‑based employees is $185,000‑$210,000, adjusted for experience, qualifications, and internal equity.
Note to Applicants:
We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
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Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Spain, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees. At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non‑intimidating environment. We pride ourselves on a dynamic, dedicated team that embodies integrity, transparency, passion, respect, and excellence. Joining the PF family means being part of a supportive, inclusive workforce committed to professional growth, community impact, and a culture where everyone can belong.
Overview The Director, Tech Solutions and Enablement owns the Tech Solutions and Enablement portfolio, heavily focused on driving experimentation and innovation in Member Technology. The role blends hands‑on technical leadership with cross‑functional collaboration to explore and evaluate new solutions using technologies such as AI and automation. Partners closely with Customer Experience, Data, Security, Club Technology, and Tech Operations to identify priorities and develop initial solutions that can be handed off to Product Engineering for scaling. As a senior member of a growing team, the Director shapes culture through indirect technology leadership, direct people management, and by setting an innovation “flywheel” for the team. The position follows a hybrid schedule requiring in‑person work at our Boston, MA or Hampton, NH offices (M/T/W onsite, TH/F optional work‑from‑home). Candidates must reside within commuting distance of one of these locations; full remote work is not available.
Responsibilities
Lead multiple innovation initiatives in the Member Technology space, providing technical expertise, hands‑on contributions, and oversight of problem/solution exploration.
Define a repeatable methodology for identifying, prioritizing, building, and evaluating solutions in new and innovative ways.
Introduce new technology patterns, including AI and automation applications, to address longstanding challenges.
Apply AI in development and delivery activities and share learnings across the team, department, and organization.
Develop and review delivery plans that leverage cutting‑edge technologies to exceed expectations.
Mobilize cross‑functional teams to execute innovation plans, considering value‑stream mapping and ROI.
Continuously manage feasibility risks and collaborate to resolve them throughout technology exploration.
Gain the trust of Product Engineering leaders by delivering user‑centric, business‑centric solutions with a focus on production and scale.
Collaborate across functions to identify and address dependencies during technology solution development.
Define and articulate the long‑term technical vision and strategy across multiple initiatives.
Serve as a trusted technical advisor and decision‑maker for complex technology choices, adopting an incremental mindset.
Mentor and guide the team, fostering skill growth, innovation, and effectiveness.
Represent technology innovation to executive leadership and external stakeholders as a technical ambassador.
Champion best practices in AI architecture, implementation, and evaluation, including AI‑powered delivery capabilities.
Cultivate a high‑performance technology culture based on trust, collaboration, inclusivity, and accountability.
Mentor and grow the next generation of technical leaders within the organization.
Promote a culture of continuous learning, experimentation, and technical excellence.
Act as a role model for technology values, instilling ownership, craftsmanship, and pride in solutioning.
Qualifications
Bachelor’s degree in a related field (Computer Science, Computer Engineering, Management Information Systems, etc.) or equivalent work experience.
10+ years of software delivery and technology integration experience, with 5+ years leading multiple cross‑functional teams.
Extensive experience in rapid development of technology solutions, especially practical applications of AI, including early‑stage strategic initiatives, planning, discovery, and prototyping.
Hands‑on experience with GenAI platforms and frameworks (e.g., AWS Bedrock, Amazon Lex, GCP Vertex AI, LangChain, LangGraph).
Expert‑level experience validating solutions that address critical user needs and deliver significant ROI, with a player‑coach approach.
Deep knowledge and practical experience integrating AI into complex applications and services.
Exceptional analytical and problem‑solving skills, with the ability to tackle ambiguous problems and make data‑driven decisions.
Strong attention to detail, efficient organization, and ability to establish priorities and objectives.
Excellent presentation and communication skills, with the ability to communicate effectively across all organizational levels.
Ability to build and maintain collaborative relationships with diverse individuals, internally and externally.
Dedicated learner with a natural curiosity for consistent growth.
Comfort, ease, and flexibility working in an extremely fast‑paced, deadline‑driven environment.
Cooperative team player with an upbeat, positive “can‑do” attitude.
Perks Planet Fitness cares about you and your well‑being. We offer a comprehensive benefits package that includes core medical, dental, vision, life and disability, as well as supplemental accident, hospital, and critical illness coverage options. Additional benefits include a generous paid time‑off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs, and various engagement activities. We also provide a 401(k) plan with safe‑harbor employer matching and an employee stock purchase plan. This role is eligible for an annual corporate bonus incentive program based on company financial and personal performance. The annual base salary range for NH‑based and MA‑based employees is $185,000‑$210,000, adjusted for experience, qualifications, and internal equity.
Note to Applicants:
We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.
#J-18808-Ljbffr