Software Support Representative (CD/IRA, CIF, Misc)
Jack Henry & Associates, Inc., Louisville, KY, United States
Overview
At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. Jack Henry is seeking a Software Support Representative to join our Banking Operations Support Services team. In this role, you will deliver exceptional Tier 1 support to our banking clients, serving as the first point of contact in a dynamic phone support environment. You’ll work within a ticket management system to troubleshoot and resolve customer cases efficiently and professionally. Our team provides operational support for Jack Henry & Associates\' core systems and related add-on modules for both in-house and outsourced customers. Areas of focus include Certificates of Deposit (CD), Individual Retirement Accounts (IRA), Safe Deposit Boxes, and Customer Information Files. If you\'re passionate about delivering outstanding customer service and enjoy problem-solving in a fast-paced environment, we\'d love to hear from you! This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. Jack Henry is seeking a Software Support Representative to join our Banking Operations Support Services team. In this role, you will deliver exceptional Tier 1 support to our banking clients, serving as the first point of contact in a dynamic phone support environment. You’ll work within a ticket management system to troubleshoot and resolve customer cases efficiently and professionally. Our team provides operational support for Jack Henry & Associates\' core systems and related add-on modules for both in-house and outsourced customers. Areas of focus include Certificates of Deposit (CD), Individual Retirement Accounts (IRA), Safe Deposit Boxes, and Customer Information Files. If you\'re passionate about delivering outstanding customer service and enjoy problem-solving in a fast-paced environment, we\'d love to hear from you! This is a remote position, and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Lenexa, KS; Springfield, MO; or Monett, MO. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
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